[jitsi-users] Latest stable Jitsi 2.4 release crashes on Windows 8.1


#1

Hi,

I have updated my Jitsi 2.3.x installation to the newest and latest 2.4 release on my Windows 8.1.
Jitsi itself is running and working, but crashes immediately if a tooltip should be shown.

I can reproduce it everytime:
- start Jitsi
- move the mouse over a contact and wait a second
- instead of the tooltip, jitsi crashes

Attached is the log file, but I can't see an error. If you need more information let me know.

Thanks
Daniel

jitsi0.log.0 (26.6 KB)


#2

Please provide the complete archive of Jitsi logs as described at
https://jitsi.org/Documentation/FAQ#logs.

···

2014/1/8 Daniel Isenmann <daniel.isenmann@seetec.de>:

Jitsi itself is running and working, but crashes immediately if a tooltip
should be shown.


#3

There are no more logs. Jitsi even crashes if you are not connected to a server.
Just move your mouse over a button in the jitsi GUI (for example the clock button on the top right above the contact list) and wait for a tooltip.

I have deleted the log files to get a clean log. The only log file which is created is attached again.

jitsi0.log.0 (24.3 KB)

···

2014/1/8 Daniel Isenmann <daniel.isenmann@seetec.de>:
Jitsi itself is running and working, but crashes immediately if a
tooltip should be shown.

Please provide the complete archive of Jitsi logs as described at https://jitsi.org/Documentation/FAQ#logs.


#4

The "Archive Logs" functionality built into Jitsi looks for Java crash
logs in directories other than Jitsi's. We will be unable to look into
this issue until we are provided with Java crash logs.

I personally run Jitsi on Windows 8.1 every day and I cannot reproduce
this issue.

···

2014/1/8 Daniel Isenmann <daniel.isenmann@seetec.de>:

There are no more logs. Jitsi even crashes if you are not connected to a server.
Just move your mouse over a button in the jitsi GUI (for example the clock button on the top right above the contact list) and wait for a tooltip.


#5

Alright, here is the zip file from the "Archive Logs" functionality.

Thanks for the explanation, I just read where the log file location was and not the part with the "Archive Log" functionality.

Thanks

2014-01-08@09.12.45-logs.zip (173 KB)

···

-----Ursprüngliche Nachricht-----
Von: lubo@sip-communicator.org [mailto:lubo@sip-communicator.org] Im Auftrag von Lyubomir Marinov
Gesendet: Mittwoch, 8. Januar 2014 09:09
An: Daniel Isenmann
Cc: users@jitsi.org
Betreff: Re: [jitsi-users] Latest stable Jitsi 2.4 release crashes on Windows 8.1

2014/1/8 Daniel Isenmann <daniel.isenmann@seetec.de>:

There are no more logs. Jitsi even crashes if you are not connected to a server.
Just move your mouse over a button in the jitsi GUI (for example the clock button on the top right above the contact list) and wait for a tooltip.

The "Archive Logs" functionality built into Jitsi looks for Java crash logs in directories other than Jitsi's. We will be unable to look into this issue until we are provided with Java crash logs.

I personally run Jitsi on Windows 8.1 every day and I cannot reproduce this issue.


#6

Most of the 20 Java crash logs specify access violations in ati*.dll
so this is most likely caused by faulty drivers. Apart from making
sure that you're running on the latest drivers, you may want to look
for ati*.dll file names in the hs_err_pid*.log files in the zip you've
attached and google them in relation to EXCEPTION_ACCESS_VIOLATION.

···

2014/1/8 Daniel Isenmann <daniel.isenmann@seetec.de>:

Alright, here is the zip file from the "Archive Logs" functionality.