[jitsi-users] Jitsi blocked by firewall on Windows8


#1

Jitsi 2.4.4997 on Windows8

···

-------------------------------------------------

Hello,

Maybe too generic support question to ask, but perhaps someone has had
similar issues.

One of our Jitsi users can not log into Jitsi (with jit.si account) on
Windows 8. When she disables firewall, she can log-in (no Jitsi restart
needed) and it keeps connected when she re-initiates her firewall again.

However, once she logs-out with firewall running, she can not log in
anymore, until she disables firewall again.

Any ideas on how to troubleshoot this?

thanks

karel


#2

Hello,

which antivirus program is on that machine?
If its the antivirus bundled with win8 then it might be that the
antivirus rather protects Skype's market share, than you.

I have that issue with Vista and N*** antivirus.

The antivirus vendors should add jitsi to their list to test
applications with.

Do you have fine-grained control over the firewall? You could not turn
it off completely, but only the features that make login break. Is there
a config option to exempt programs from the firewall?

When I've made jitsi an exception, I still couldn't log in.

···

Am 14.03.2014 12:25, schrieb Karel Novotny:

Jitsi 2.4.4997 on Windows8
-------------------------------------------------

Hello,

Maybe too generic support question to ask, but perhaps someone has had
similar issues.

One of our Jitsi users can not log into Jitsi (with jit.si account) on
Windows 8. When she disables firewall, she can log-in (no Jitsi restart
needed) and it keeps connected when she re-initiates her firewall again.

However, once she logs-out with firewall running, she can not log in
anymore, until she disables firewall again.

Any ideas on how to troubleshoot this?

thanks

karel

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users


#3

Thanks for the response FB. I forwarded and got this (quite generic :frowning: )
response:

···

------------
Hi,

I use Avasti.

I can set protocols and ports etc to pass through the firewall. But i
do not know what it means to add jitsi, a program name. Now if I knew
what protocols or ports it uses.
----------

Any further advice I could give her?

thanks

karel

On 16.3.2014 22:18, FB wrote:

Hello,

which antivirus program is on that machine?
If its the antivirus bundled with win8 then it might be that the
antivirus rather protects Skype's market share, than you.

I have that issue with Vista and N*** antivirus.

The antivirus vendors should add jitsi to their list to test
applications with.

Do you have fine-grained control over the firewall? You could not turn
it off completely, but only the features that make login break. Is there
a config option to exempt programs from the firewall?

When I've made jitsi an exception, I still couldn't log in.

Am 14.03.2014 12:25, schrieb Karel Novotny:

Jitsi 2.4.4997 on Windows8
-------------------------------------------------

Hello,

Maybe too generic support question to ask, but perhaps someone has had
similar issues.

One of our Jitsi users can not log into Jitsi (with jit.si account) on
Windows 8. When she disables firewall, she can log-in (no Jitsi restart
needed) and it keeps connected when she re-initiates her firewall again.

However, once she logs-out with firewall running, she can not log in
anymore, until she disables firewall again.

Any ideas on how to troubleshoot this?

thanks

karel

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users


#4

Sorry don't know which ports are important for jitsi.

Perhaps it might help to un-block the xmpp ports 5222/TCP and 5223/TCP.

There are also some jitsi options regarding DNS. It might therefore be
neccessary to unblock 53/UDP, 53/TCP, too.

···

Am 17.03.2014 13:32, schrieb Karel Novotny:

Thanks for the response FB. I forwarded and got this (quite generic :frowning: )
response:

------------
Hi,

I use Avasti.

I can set protocols and ports etc to pass through the firewall. But i
do not know what it means to add jitsi, a program name. Now if I knew
what protocols or ports it uses.
----------

Any further advice I could give her?

thanks

karel

On 16.3.2014 22:18, FB wrote:

Hello,

which antivirus program is on that machine?
If its the antivirus bundled with win8 then it might be that the
antivirus rather protects Skype's market share, than you.

I have that issue with Vista and N*** antivirus.

The antivirus vendors should add jitsi to their list to test
applications with.

Do you have fine-grained control over the firewall? You could not turn
it off completely, but only the features that make login break. Is there
a config option to exempt programs from the firewall?

When I've made jitsi an exception, I still couldn't log in.

Am 14.03.2014 12:25, schrieb Karel Novotny:

Jitsi 2.4.4997 on Windows8
-------------------------------------------------

Hello,

Maybe too generic support question to ask, but perhaps someone has had
similar issues.

One of our Jitsi users can not log into Jitsi (with jit.si account) on
Windows 8. When she disables firewall, she can log-in (no Jitsi restart
needed) and it keeps connected when she re-initiates her firewall again.

However, once she logs-out with firewall running, she can not log in
anymore, until she disables firewall again.

Any ideas on how to troubleshoot this?

thanks

karel

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users


#5

These suggestions seem to have worked, although I didn't get details how
exactly.

Thanks for help!

karel

···

On 17.3.2014 16:10, FB wrote:

Sorry don't know which ports are important for jitsi.

Perhaps it might help to un-block the xmpp ports 5222/TCP and 5223/TCP.

There are also some jitsi options regarding DNS. It might therefore be
neccessary to unblock 53/UDP, 53/TCP, too.

Am 17.03.2014 13:32, schrieb Karel Novotny:

Thanks for the response FB. I forwarded and got this (quite generic :frowning: )
response:

------------
Hi,

I use Avasti.

I can set protocols and ports etc to pass through the firewall. But i
do not know what it means to add jitsi, a program name. Now if I knew
what protocols or ports it uses.
----------

Any further advice I could give her?

thanks

karel

On 16.3.2014 22:18, FB wrote:

Hello,

which antivirus program is on that machine?
If its the antivirus bundled with win8 then it might be that the
antivirus rather protects Skype's market share, than you.

I have that issue with Vista and N*** antivirus.

The antivirus vendors should add jitsi to their list to test
applications with.

Do you have fine-grained control over the firewall? You could not turn
it off completely, but only the features that make login break. Is there
a config option to exempt programs from the firewall?

When I've made jitsi an exception, I still couldn't log in.

Am 14.03.2014 12:25, schrieb Karel Novotny:

Jitsi 2.4.4997 on Windows8
-------------------------------------------------

Hello,

Maybe too generic support question to ask, but perhaps someone has had
similar issues.

One of our Jitsi users can not log into Jitsi (with jit.si account) on
Windows 8. When she disables firewall, she can log-in (no Jitsi restart
needed) and it keeps connected when she re-initiates her firewall again.

However, once she logs-out with firewall running, she can not log in
anymore, until she disables firewall again.

Any ideas on how to troubleshoot this?

thanks

karel

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users