[jitsi-users] Jitsi 2.8.5426 - loses settings


#1

When running Jitsi on Windows 7 if its connection to the SIP proxy
host is interrupted then the user login credentials for the active
account are lost and have to be manually re-entered. This is a
nuisance to say the least. Is this behaviour intended? If so then
why? If not then is this a bug?

···

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James B. Byrne mailto:ByrneJB@Harte-Lyne.ca
Harte & Lyne Limited http://www.harte-lyne.ca
9 Brockley Drive vox: +1 905 561 1241
Hamilton, Ontario fax: +1 905 561 0757
Canada L8E 3C3


#2

I can confirm this bug exists in both Windows 7 and Windows 8.1.

Anthony

···

On 5/26/2016 10:33 AM, James B. Byrne wrote:

When running Jitsi on Windows 7 if its connection to the SIP proxy
host is interrupted then the user login credentials for the active
account are lost and have to be manually re-entered. This is a
nuisance to say the least. Is this behaviour intended? If so
then why? If not then is this a bug?


#3

When running Jitsi on Windows 7 if its connection to the SIP proxy
host is interrupted then the user login credentials for the active
account are lost and have to be manually re-entered. This is a
nuisance to say the least. Is this behaviour intended?

No.

If so then why? If not then is this a bug?

Maybe. Jitsi only asks for the password if the server says it's invalid, NOT when it's simply unable to reach the server. I know that certain Asterisk version had a problem and were confusing requests, thus replying with an authentication failure despite correctly provided credentials.

So:
- If you use Asterisk and it is "old", please try using a newer version (the latest 11 should be fine)
- Try using a Jitsi nightly. I updated the SIP stack there a few weeks ago, maybe that helps too
- There is probably still a bug left in Jitsi (see https://github.com/jitsi/jitsi/issues/232), but I don't experience it against Asterisk 11/13 or my external SIP provider (no idea what they're running)

Ingo


#4

When running Jitsi on Windows 7 if its connection to the SIP proxy
host is interrupted then the user login credentials for the active
account are lost and have to be manually re-entered. This is a
nuisance to say the least. Is this behaviour intended?

No.

If so then why? If not then is this a bug?

Maybe. Jitsi only asks for the password if the server says it's
invalid, NOT when it's simply unable to reach the server. I know that
certain Asterisk version had a problem and were confusing requests,
thus replying with an authentication failure despite correctly
provided credentials.

So:
- If you use Asterisk and it is "old", please try using a newer
version (the latest 11 should be fine)

Asterisk 11.14.2 is what we are running. We are supposed to go to 13
shortly. But I doubt that asterisk has anything to do with his
problem because the logs do not show any connection was even attempted
from the problem user.

- Try using a Jitsi nightly. I updated the SIP stack there a few weeks
ago, maybe that helps too

I cannot do that at the moment as the remote user is in the UK on a
sealed Toughbook and I am in Canada.

- There is probably still a bug left in Jitsi (see
https://github.com/jitsi/jitsi/issues/232), but I don't experience it
against Asterisk 11/13 or my external SIP provider (no idea what
they're running)

We see this behaviour most often when Jitsi is being blocked by a
firewall; either at the proxy side or on the client PC side.

···

On Thu, May 26, 2016 13:21, Ingo Bauersachs wrote:

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*** e-Mail is NOT a SECURE channel ***
        Do NOT transmit sensitive data via e-Mail
Do NOT open attachments nor follow links sent by e-Mail

James B. Byrne mailto:ByrneJB@Harte-Lyne.ca
Harte & Lyne Limited http://www.harte-lyne.ca
9 Brockley Drive vox: +1 905 561 1241
Hamilton, Ontario fax: +1 905 561 0757
Canada L8E 3C3