[jitsi-users] issues with a user not able to hear another user on a call


#1

Hi All,

As recommended by the list, Drutopia met at https://meet.jit.si/Drutopia

There were four of us on the call- R, L, C, B for the sake of this summary.

Here were the issues we experienced.

1. C experienced choppy audio. This was resolved when toggling off video.
2. L could not hear C or B's audio at all. C and B could however hear
L's audio.
- L signed off and signed back on in hopes of resolving the issue. This
worked for hearing B's audio, but not C's.
- C signed off and signed back on and it did resolve the issue. L was
able to hear C from that point on.
4. When C signed off, then signed back on R was no longer able to hear
C. C could hear R however.

Let me know if there is any additional info that could be helpful in
troubleshooting this.

Thanks so much,
Clayton


#2

Hi Clayton,

What browsers were each of the participants using? IIRC there have been some recent issues with Firefox which I’m not sure have been addressed / deployed yet.

Cheers,

···

On May 8, 2017, at 17:56, Clayton Dewey <claytondewey@riseup.net> wrote:

Hi All,

As recommended by the list, Drutopia met at https://meet.jit.si/Drutopia

There were four of us on the call- R, L, C, B for the sake of this summary.

Here were the issues we experienced.

1. C experienced choppy audio. This was resolved when toggling off video.
2. L could not hear C or B's audio at all. C and B could however hear
L's audio.
- L signed off and signed back on in hopes of resolving the issue. This
worked for hearing B's audio, but not C's.
- C signed off and signed back on and it did resolve the issue. L was
able to hear C from that point on.
4. When C signed off, then signed back on R was no longer able to hear
C. C could hear R however.

Let me know if there is any additional info that could be helpful in
troubleshooting this.

--
Saúl


#3

At least two of us were on Firefox (waiting to hear back from the others)

B - Firefox 52.0.2 (64-bit) on Debian Mint
L - Chrome on Mac
C - 53.0.2 (64-bit) on Mac OSX 10.12.4

···

On 5/11/17 3:14 AM, Saúl Ibarra Corretgé wrote:

On May 8, 2017, at 17:56, Clayton Dewey <claytondewey@riseup.net> wrote:

Hi All,

As recommended by the list, Drutopia met at https://meet.jit.si/Drutopia

There were four of us on the call- R, L, C, B for the sake of this summary.

Here were the issues we experienced.

1. C experienced choppy audio. This was resolved when toggling off video.
2. L could not hear C or B's audio at all. C and B could however hear
L's audio.
- L signed off and signed back on in hopes of resolving the issue. This
worked for hearing B's audio, but not C's.
- C signed off and signed back on and it did resolve the issue. L was
able to hear C from that point on.
4. When C signed off, then signed back on R was no longer able to hear
C. C could hear R however.

Let me know if there is any additional info that could be helpful in
troubleshooting this.

Hi Clayton,

What browsers were each of the participants using? IIRC there have been some recent issues with Firefox which I’m not sure have been addressed / deployed yet.

Cheers,

--
Saúl

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#4

Is there an ETA on the Firefox bugs being resolved or a way I could be
notified? We'd love to try Jitsi again as soon as possible.

···

On 5/15/17 9:56 AM, Clayton Dewey wrote:

At least two of us were on Firefox (waiting to hear back from the others)

B - Firefox 52.0.2 (64-bit) on Debian Mint
L - Chrome on Mac
C - 53.0.2 (64-bit) on Mac OSX 10.12.4

On 5/11/17 3:14 AM, Saúl Ibarra Corretgé wrote:

On May 8, 2017, at 17:56, Clayton Dewey <claytondewey@riseup.net> wrote:

Hi All,

As recommended by the list, Drutopia met at https://meet.jit.si/Drutopia

There were four of us on the call- R, L, C, B for the sake of this summary.

Here were the issues we experienced.

1. C experienced choppy audio. This was resolved when toggling off video.
2. L could not hear C or B's audio at all. C and B could however hear
L's audio.
- L signed off and signed back on in hopes of resolving the issue. This
worked for hearing B's audio, but not C's.
- C signed off and signed back on and it did resolve the issue. L was
able to hear C from that point on.
4. When C signed off, then signed back on R was no longer able to hear
C. C could hear R however.

Let me know if there is any additional info that could be helpful in
troubleshooting this.

Hi Clayton,

What browsers were each of the participants using? IIRC there have been some recent issues with Firefox which I’m not sure have been addressed / deployed yet.

Cheers,

--
Saúl

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users


#5

Is there an ETA on the Firefox bugs being resolved or a way I could be
notified? We'd love to try Jitsi again as soon as possible.

We pushed an update last week, and those should be fixed now. Can you try again?

···

On May 18, 2017, at 18:11, Clayton Dewey <claytondewey@riseup.net> wrote:

On 5/15/17 9:56 AM, Clayton Dewey wrote:

At least two of us were on Firefox (waiting to hear back from the others)

B - Firefox 52.0.2 (64-bit) on Debian Mint
L - Chrome on Mac
C - 53.0.2 (64-bit) on Mac OSX 10.12.4

On 5/11/17 3:14 AM, Saúl Ibarra Corretgé wrote:

On May 8, 2017, at 17:56, Clayton Dewey <claytondewey@riseup.net> wrote:

Hi All,

As recommended by the list, Drutopia met at https://meet.jit.si/Drutopia

There were four of us on the call- R, L, C, B for the sake of this summary.

Here were the issues we experienced.

1. C experienced choppy audio. This was resolved when toggling off video.
2. L could not hear C or B's audio at all. C and B could however hear
L's audio.
- L signed off and signed back on in hopes of resolving the issue. This
worked for hearing B's audio, but not C's.
- C signed off and signed back on and it did resolve the issue. L was
able to hear C from that point on.
4. When C signed off, then signed back on R was no longer able to hear
C. C could hear R however.

Let me know if there is any additional info that could be helpful in
troubleshooting this.

Hi Clayton,

What browsers were each of the participants using? IIRC there have been some recent issues with Firefox which I’m not sure have been addressed / deployed yet.

Cheers,

--
Saúl

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users

--
Saúl