[jitsi-users] ICE-Failure error when trying to place voice calls using the Riseup.net XMPP server and Jitsi as a client


#1

Thank you Mr.Smith,
for your kind and prompt reply and suggestions.
However, if possible, we would prefer not to ask our users subscribe to
yet another service. From the same account to the riseup.net server we
would at once get encrypted secure email and XMPP service.
It should work and it did work at least twice... we are still hoping to
solve this and hopefully we will get some instructions from the Jitsi
developers.
Best regards, Betta

···

Date: Fri, 13 Feb 2015 21:59:24 +0100

From: "Mr.Smith" <mr.smith476@gmail.com>
To: Jitsi Users <users@jitsi.org>
Subject: Re: [jitsi-users] ICE-Failure error when trying to place
        voice calls using the Riseup.net XMPP server and Jitsi as a client
Message-ID: <54DE65AC.1030800@gmail.com>
Content-Type: text/plain; charset="utf-8"

Hallo Elisabetta,
probably the Jitsi developers will suggest this, too:

the explanation for the "ICE-failure" you will find here:
https://jitsi.org/Documentation/FAQ#ice-failed

thus try the XMPP server of the Jitsi team, which should avoid these
problems:
https://jitsi.org/index.php/Register/Register

alternative you can also use (as described and recommended in the FAQs
above) the SIP provider IPPI (www.ippi.com) - free registration and usage.

As Jitsi supports also now OTR for chats using SIP protocol, you already
have two possibilities for testing all scenarios.
As Jitsi uses both OTR and zRTP for end-to-end encryption the server
maintainer cannot access the content of you communication

hope this helps!

best greetings, MS

On 2/13/15 5:17 PM, Elisabetta Rossi wrote:
> Hi,
>
> PROBLEM
> we were not able to speak to one another via Jitsi because of repeated
> errors: ICE-Failure was the basic message.
>
> SETTING
> - 3 users, call them A,B and D. All on the internet from Bolivia,
> Italy and USA.
> - All with Jitsi and XMPP accounts on riseup.net <http://riseup.net>.
> - We had successful chats with OTR and authentication between all
> pairs of users: A with B, B with D, and D with A.
> - Also B invited A to conversation between B and D creating a chat
> room on separate window where we could all chat together (although we
> still have to figure out the best procedure for starting a group chat)
>
> BUT
> - several times we attempted voice calls to one another in all
> possible combinations and directions: A tried calling B, B tried
> calling A, A tried calling D, D tried tried calling A, B tried calling
> D and D tried calling A
> - every time the Jitsi phone rang, but the call immediately failed
> with a message that flashed briefly (and did not remain on screen) but
> spoke of ICE-Failure error
> - please note that previously in two different occasions (January 8th
> and January 16th) the users B and D had successfully managed to speak
> with each other without any error messages - but this time it did not
> want to work.
>
> WHAT IS THE PROBLEM AND WHAT CAN BE DONE?
>
> BACKGROUND INFORMATION
> Our Organization [Initiative for Equality (IfE)
> https://www.initiativeforequality.org/] is an international network of
> activists, academics and grassroots organisations working with a
> holistic approach on issues of inequality. We are currently searching
> for secure online tools to support cooperation and communication of
> our members who are spread out around the world.
>
> In particular we are trying to see if we can replace Skype (which is
> not secure at all, but it is rather easy to use) for our voice group
> meetings (+ text chat room).
>
> Following the advice by Security in a Box
> [https://securityinabox.org/jitsi] we decided to give Jitsi a try. We
> do not have the technical resources to manage our own server and
> decided to rely on the riseup.net <http://riseup.net> XMPP server run
> by a collective which we feel we can trust and which we want to use
> also for secure encrypted email service.
>
> Our initial testing worked perfectly well: two of us managed to text
> and speak securely to each other. But, two days ago, on February 11th
> 2015, for our first test involving a group of 3 people, we were
> totally unable to communicate with voice. We successfully established
> pairwise text OTR conversations as well as created one collective chat
> room which the three of us were able to join and in which we managed
> to chat as a group.
>
> But every time we tried to call each other to speak, we got an error
> message "ICE-Failed or something...".
>
> In order to test a group voice conference, we wanted to start from a
> one-to-one conversation to which we intended to later invite the third
> person. However, independently of who was calling whom, we never
> managed to successfully establish a voice call, even just one-to-one.
> We got the call ringing, but it resulted in immediate unsuccessful
> attempt, with an error message something like ICE-Failed etc.
>
> Do you know what it means and what can be done about this? Does it
> depend on the Riseup server, or on Jitsi, or on the compatibility
> between the two?
>
> As far as we can see (and understand) the setup should work, Riseup
> claims to support Jingle and although Jitsi is not among their
> top recommended clients it does appear on their list
> [https://help.riseup.net/it/chat/clients#other-clients, and they
> acknowledge that Jitsi is the one client which supports encrypted
> voice and video
> communication https://help.riseup.net/it/chat/chat-security]
>
> Do you know what may be the problem?
> Do you have any suggestion on what we can try to solve this error?
>
> We need to establish a procedure that can be reliable every time we
> need to communicate.
>
> And we need to teach a broad base of users widely spread around the
> world with varied types of computer setups and not very tech-skilled.
>
> Thank you in advance for your support,
>
> Best regards, Betta Rossi (IfE)
>


#2

Dear Elisabetta,
I do hope that the developers will provide some suggestions, as I am
just enthusiastic user of Jitsi but not a programmer...

MS

PGP.sig (489 Bytes)

···

On 2/14/15 6:07 PM, Elisabetta Rossi wrote:

Thank you Mr.Smith,
for your kind and prompt reply and suggestions.
However, if possible, we would prefer not to ask our users subscribe
to yet another service. From the same account to the riseup.net
<http://riseup.net> server we would at once get encrypted secure email
and XMPP service.
It should work and it did work at least twice... we are still hoping
to solve this and hopefully we will get some instructions from the
Jitsi developers.
Best regards, Betta

    Date: Fri, 13 Feb 2015 21:59:24 +0100
    From: "Mr.Smith" <mr.smith476@gmail.com
    <mailto:mr.smith476@gmail.com>>
    To: Jitsi Users <users@jitsi.org <mailto:users@jitsi.org>>
    Subject: Re: [jitsi-users] ICE-Failure error when trying to place
            voice calls using the Riseup.net XMPP server and Jitsi as
    a client
    Message-ID: <54DE65AC.1030800@gmail.com
    <mailto:54DE65AC.1030800@gmail.com>>
    Content-Type: text/plain; charset="utf-8"

    Hallo Elisabetta,
    probably the Jitsi developers will suggest this, too:

    the explanation for the "ICE-failure" you will find here:
    https://jitsi.org/Documentation/FAQ#ice-failed

    thus try the XMPP server of the Jitsi team, which should avoid these
    problems:
    https://jitsi.org/index.php/Register/Register

    alternative you can also use (as described and recommended in the FAQs
    above) the SIP provider IPPI (www.ippi.com <http://www.ippi.com>)
    - free registration and usage.

    As Jitsi supports also now OTR for chats using SIP protocol, you
    already
    have two possibilities for testing all scenarios.
    As Jitsi uses both OTR and zRTP for end-to-end encryption the server
    maintainer cannot access the content of you communication

    hope this helps!

    best greetings, MS

    On 2/13/15 5:17 PM, Elisabetta Rossi wrote:
    > Hi,
    >
    > PROBLEM
    > we were not able to speak to one another via Jitsi because of
    repeated
    > errors: ICE-Failure was the basic message.
    >
    > SETTING
    > - 3 users, call them A,B and D. All on the internet from Bolivia,
    > Italy and USA.
    > - All with Jitsi and XMPP accounts on riseup.net
    <http://riseup.net> <http://riseup.net>.
    > - We had successful chats with OTR and authentication between all
    > pairs of users: A with B, B with D, and D with A.
    > - Also B invited A to conversation between B and D creating a chat
    > room on separate window where we could all chat together
    (although we
    > still have to figure out the best procedure for starting a group
    chat)
    >
    > BUT
    > - several times we attempted voice calls to one another in all
    > possible combinations and directions: A tried calling B, B tried
    > calling A, A tried calling D, D tried tried calling A, B tried
    calling
    > D and D tried calling A
    > - every time the Jitsi phone rang, but the call immediately failed
    > with a message that flashed briefly (and did not remain on
    screen) but
    > spoke of ICE-Failure error
    > - please note that previously in two different occasions
    (January 8th
    > and January 16th) the users B and D had successfully managed to
    speak
    > with each other without any error messages - but this time it
    did not
    > want to work.
    >
    > WHAT IS THE PROBLEM AND WHAT CAN BE DONE?
    >
    > BACKGROUND INFORMATION
    > Our Organization [Initiative for Equality (IfE)
    > https://www.initiativeforequality.org/] is an international
    network of
    > activists, academics and grassroots organisations working with a
    > holistic approach on issues of inequality. We are currently
    searching
    > for secure online tools to support cooperation and communication of
    > our members who are spread out around the world.
    >
    > In particular we are trying to see if we can replace Skype (which is
    > not secure at all, but it is rather easy to use) for our voice
    group
    > meetings (+ text chat room).
    >
    > Following the advice by Security in a Box
    > [https://securityinabox.org/jitsi] we decided to give Jitsi a
    try. We
    > do not have the technical resources to manage our own server and
    > decided to rely on the riseup.net <http://riseup.net>
    <http://riseup.net> XMPP server run
    > by a collective which we feel we can trust and which we want to use
    > also for secure encrypted email service.
    >
    > Our initial testing worked perfectly well: two of us managed to text
    > and speak securely to each other. But, two days ago, on February
    11th
    > 2015, for our first test involving a group of 3 people, we were
    > totally unable to communicate with voice. We successfully
    established
    > pairwise text OTR conversations as well as created one
    collective chat
    > room which the three of us were able to join and in which we managed
    > to chat as a group.
    >
    > But every time we tried to call each other to speak, we got an error
    > message "ICE-Failed or something...".
    >
    > In order to test a group voice conference, we wanted to start from a
    > one-to-one conversation to which we intended to later invite the
    third
    > person. However, independently of who was calling whom, we never
    > managed to successfully establish a voice call, even just
    one-to-one.
    > We got the call ringing, but it resulted in immediate unsuccessful
    > attempt, with an error message something like ICE-Failed etc.
    >
    > Do you know what it means and what can be done about this? Does it
    > depend on the Riseup server, or on Jitsi, or on the compatibility
    > between the two?
    >
    > As far as we can see (and understand) the setup should work, Riseup
    > claims to support Jingle and although Jitsi is not among their
    > top recommended clients it does appear on their list
    > [https://help.riseup.net/it/chat/clients#other-clients, and they
    > acknowledge that Jitsi is the one client which supports encrypted
    > voice and video
    > communication https://help.riseup.net/it/chat/chat-security]
    >
    > Do you know what may be the problem?
    > Do you have any suggestion on what we can try to solve this error?
    >
    > We need to establish a procedure that can be reliable every time we
    > need to communicate.
    >
    > And we need to teach a broad base of users widely spread around the
    > world with varied types of computer setups and not very
    tech-skilled.
    >
    > Thank you in advance for your support,
    >
    > Best regards, Betta Rossi (IfE)
    >

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