[jitsi-users] How to uninstall Jitsi?


#1

Hey everyone,

I've problems upgrading/uninstalling Jitsi 2.4.4997 under Windows 7 x64.

When I try to uninstall it in the system settings, a window pops up and says:

"The feature you are trying to use is on a network resource that is unavailable.
Click OK to try again, or enter an alternate path to a folder containing the installation package 'jitsi-2.4.4997-x64.msi' in the box below."

I've downloaded the file again from https://download.jitsi.org/jitsi/msi/ and put it in the correct directory.
When I click OK, it tells me: "The file 'C:\Users\Marian\AppData\Local\Temp\jitsi-2.4.4997-x64.msi' is not a valid installation package for the product Jitsi. Try to find the installation package 'jitsi-2.4.4997-x64.msi' in a folder from which you can install Jitsi."

(The file "jitsi-2.4.4997-x64.msi" is actually in this directory of course)

Being unable to uninstall a software is really annoying.

Can anyone help me out?

best regards
Marian


#2

Hello, Marian.

I know this is NOT the solution you are looking for, but....

Are you able to open the jitsi-2.4.4997-x64.msi file with a text editor? I
assume it's just a script that runs through and deletes a bunch of files.
If I am right, perhaps you could simply review and manually remove the
files that are referenced ???

Just a thought.

Hope you are able to resolve.

PS. I am in no way affiliated with any formal jitsi dev groups -- just an
empathetic mailing list subscriber.

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ยทยทยท

On Wed, Aug 5, 2015 at 6:25 AM, Marian Weimershaus <marian811@web.de> wrote:

Hey everyone,

I've problems upgrading/uninstalling Jitsi 2.4.4997 under Windows 7 x64.

When I try to uninstall it in the system settings, a window pops up and
says:

"The feature you are trying to use is on a network resource that is
unavailable.
Click OK to try again, or enter an alternate path to a folder containing
the installation package 'jitsi-2.4.4997-x64.msi' in the box below."

I've downloaded the file again from https://download.jitsi.org/jitsi/msi/
and put it in the correct directory.
When I click OK, it tells me: "The file
'C:\Users\Marian\AppData\Local\Temp\jitsi-2.4.4997-x64.msi' is not a valid
installation package for the product Jitsi. Try to find the installation
package 'jitsi-2.4.4997-x64.msi' in a folder from which you can install
Jitsi."

(The file "jitsi-2.4.4997-x64.msi" is actually in this directory of course)

Being unable to uninstall a software is really annoying.

Can anyone help me out?

best regards
Marian

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#3

Being unable to uninstall a software is really annoying.

Can anyone help me out?

This is definitely not normal behavior, so I would assume that your
installation got somehow corrupted. Anyway, you can try to install a newer
version (and then uninstall it if necessary).

best regards
Marian

Ingo