[jitsi-users] Error when uninstalling older version (Windows build.3495)


#1

During a recent update of Jitsi, I received a
Windows Installer error saying “the feature you are trying to use
is on a network resource that is unavailable”, and it is asking
for the location of the
“jitsi-1.0-beta1-nightly.build.3495-x86.msi” file.

  Well, I don't have that installer file because I typically let

Jitsi update itself, and it downloads the installers to the temp
folder then they get cleaned up at some point.

  Is there a clean way I can uninstall the build 3495?  Does anyone

have that version 3495 msi installer (the filename shown above)?

  Besides, why does is it need to UNINSTALL, anyway??   Ugh,

Windows…

  Thanks

#2

During a recent update of Jitsi, I received a Windows Installer error saying
"the feature you are trying to use is on a network resource that is
unavailable", and it is asking for the location of the
"jitsi-1.0-beta1-nightly.build.3495-x86.msi" file.

Is that on a Windows XP?

Is there a clean way I can uninstall the build 3495? Does anyone have that
version 3495 msi installer (the filename shown above)?

I'm afraid I don't see version 3495 in the Download area at jitsi.org.

Have you tried to uninstall Jitsi from Add/Remove Programs in the Control Panel?

···

On Sat, Jun 25, 2011 at 3:03 AM, <m.jitsi@grojguys.com> wrote:


#3

During a recent update of Jitsi, I received a Windows Installer error saying
"the feature you are trying to use is on a network resource that is
unavailable", and it is asking for the location of the
"jitsi-1.0-beta1-nightly.build.3495-x86.msi" file.

Is that on a Windows XP?

Yes, on Windows XP

Is there a clean way I can uninstall the build 3495? Does anyone have that
version 3495 msi installer (the filename shown above)?

I'm afraid I don't see version 3495 in the Download area at jitsi.org.

Yes, that is the first place I looked, and is why I am asking here.

Have you tried to uninstall Jitsi from Add/Remove Programs in the Control Panel?

Yes (that is the only method to uninstall that I am aware of)

···

On 6/25/2011 3:24 AM, Lyubomir Marinov wrote:

On Sat, Jun 25, 2011 at 3:03 AM,<m.jitsi@grojguys.com> wrote:


#4

Hey

The downloaded file in the TEMP-folder is usually not required; the Windows Installer automatically creates a copy to C:\Windows\Installer. Is it possible that you messed up this folder, perhaps by using some "make my windows faster"-tools or just accidentally?

I don't really know of a really clean way, but first thing you might try is to download a recent version of Jitsi, rename the installer file to the one request and provide it to the Windows Installer. As long as the internal MSI IDs haven't changed (and AFAIK they indeed didn't) the uninstall might succeed.

If that doesn't help you'd need to clean the MSI database. But as I've never did that myself I cannot tell you the exact steps.

Regards,
Ingo

···

-----Original Message-----
From: m.jitsi@grojguys.com [mailto:m.jitsi@grojguys.com]
Sent: Samstag, 25. Juni 2011 18:09
Cc: users@jitsi.java.net
Subject: [jitsi-users] Re: Error when uninstalling older version (Windows
build.3495)

On 6/25/2011 3:24 AM, Lyubomir Marinov wrote:
> On Sat, Jun 25, 2011 at 3:03 AM,<m.jitsi@grojguys.com> wrote:
>> During a recent update of Jitsi, I received a Windows Installer error
saying
>> "the feature you are trying to use is on a network resource that is
>> unavailable", and it is asking for the location of the
>> "jitsi-1.0-beta1-nightly.build.3495-x86.msi" file.
> Is that on a Windows XP?
Yes, on Windows XP

>> Is there a clean way I can uninstall the build 3495? Does anyone have
that
>> version 3495 msi installer (the filename shown above)?
> I'm afraid I don't see version 3495 in the Download area at jitsi.org.
Yes, that is the first place I looked, and is why I am asking here.

> Have you tried to uninstall Jitsi from Add/Remove Programs in the
Control Panel?
Yes (that is the only method to uninstall that I am aware of)


#5

I let Jitsi try to do an auto-update to ** Jitsi 1.0-beta1
build 3689. ** However, as I’'ve reported previously, I
am experiencing the same error each time jitsi does an auto-update.
I get a Jitsi error dialogue saying “the
feature you are trying to use is on a network resource that is
unavailable”, and it is asking for the location of the
“jitsi-1.0-beta1-nightly.build.3585-x86.msi” file (in each case,
the version changes of course)

  In the past, I've had to go through the hassle of finding the old

.exe installer, unpacking to expose the .msi, then pointing this
error dialogue to that .msi file. Why am I having to do this?
Is this a problem with my system, or with the jitsi installer?
The only “non-standard” thing I can think of (with my system), is
that I install jitsi to a non-default path, such as “C:\Program
Files\Network\VOIP\Jitsi”. I don’t see why that should be a
problem. Furthermore, why does this installer require old
versions of installation packages? I’ve never run into this kind
of thing before.

  Please help, this is really frustrating.

#6

Is there a feature in Jitsi to display detailed information about the active call? Currently all that's displayed is call time in the window title, and destination number. It would be very nice to know the active codec, and perhaps latency, and some other useful call statistics. Perhaps it could be enabled/disabled via 'Options'.

Thank you!


#7

Hello there,

Thank you for the report!

The problem is that sometimes Windows Installer strips out certain
parts of the .MSI (carried inside the .EXE you download from
jitsi.org) and caches just a fraction of it (for the purposes of
reducing storage use) which it considers necessary for the uninstall
procedure (which you/the user may perform later on). Unfortunately, it
seems that what's left of the stripped down .MSI is not really enough
for a successful uninstallation. The bahavior is documented in the
MSDN and out testing experience shows us that it happens on Windows XP
at least.

We'll have to figure out what is missing from the stripped down/cached
.MSI and is thus causing the uninstall procedure to fail. Then we'll
have to modify Jitsi's .MSI to either not depend on the that missing
piece or to force it's including in the cached .MSI.

We'll try to take care of it one of these days unless, of course,
someone else contributes a patch first.

Regards,
Lyubomir

···

2011/10/29 <m.jitsi@grojguys.com>:

I let Jitsi try to do an auto-update to Jitsi 1.0-beta1 build 3689.
However, as I''ve reported previously, I am experiencing the same error each
time jitsi does an auto-update. I get a Jitsi error dialogue saying "the
feature you are trying to use is on a network resource that is unavailable",
and it is asking for the location of the
"jitsi-1.0-beta1-nightly.build.3585-x86.msi" file (in each case, the
version changes of course)

In the past, I've had to go through the hassle of finding the old .exe
installer, unpacking to expose the .msi, then pointing this error dialogue
to that .msi file. Why am I having to do this? Is this a problem with my
system, or with the jitsi installer? The only "non-standard" thing I can
think of (with my system), is that I install jitsi to a non-default path,
such as "C:\Program Files\Network\VOIP\Jitsi". I don't see why that should
be a problem. Furthermore, why does this installer require old versions of
installation packages? I've never run into this kind of thing before.

Please help, this is really frustrating.