[jitsi-users] Can't connect using Jitsi -- must be missing something very basic (?)


#1

Hi all,

I am a newbie, and along with a friend of mine, we're trying to make our first Jitsi connection. Unfortunately, we couldn't make it work out of the box, and we tried many tweaking many settings with no success.

We're both using the same SIP provider (sip2sip.info). Each person sees self as online but the other as offline. If, despite not seeing each other, we try to make a call anyway, it doesn't work. ("call failed - the remote party has not replied")

More info:
We both have our firewalls disabled.
Version: Jitsi 1.0-build.3967 for Ubuntu

Do you have any ideas on what can be wrong/how to troubleshoot it?

Any help is much appreciated!
Lance


#2

Same problem, using Windows 7 /64 bit/
Same version.
Paul

···

On Fri, Jun 22, 2012 at 2:38 PM, Lance Herbert <lancehe@live.com> wrote:

Hi all,

I am a newbie, and along with a friend of mine, we're trying to make our
first Jitsi connection. Unfortunately, we couldn't make it work out of the
box, and we tried many tweaking many settings with no success.

We're both using the same SIP provider (sip2sip.info). Each person sees
self as online but the other as offline. If, despite not seeing each other,
we try to make a call anyway, it doesn't work. ("call failed - the remote
party has not replied")

More info:
We both have our firewalls disabled.
Version: Jitsi 1.0-build.3967 for Ubuntu

Do you have any ideas on what can be wrong/how to troubleshoot it?

Any help is much appreciated!
Lance


#3

Hi Lance, Paul,

I have tried with 2 sip2sip.info accounts (build #4077 without any specific configuration under Debian):
- Indeed, sips2sip.info does not seems to manage the presence status of the peers.
- However, everything else works fine: IM, audio and video calls.

You can try with the latest build available. If the problem persists do not hesitate to send us your logs [0].

Regards,
Vincent

[0] - https://jitsi.org/index.php/Documentation/FAQ#logs

···

On 06/22/2012 02:55 PM, paul wrote:

Same problem, using Windows 7 /64 bit/
Same version.
Paul

On Fri, Jun 22, 2012 at 2:38 PM, Lance Herbert<lancehe@live.com> wrote:

  Hi all,

I am a newbie, and along with a friend of mine, we're trying to make our
first Jitsi connection. Unfortunately, we couldn't make it work out of the
box, and we tried many tweaking many settings with no success.

We're both using the same SIP provider (sip2sip.info). Each person sees
self as online but the other as offline. If, despite not seeing each other,
we try to make a call anyway, it doesn't work. ("call failed - the remote
party has not replied")

More info:
We both have our firewalls disabled.
Version: Jitsi 1.0-build.3967 for Ubuntu

Do you have any ideas on what can be wrong/how to troubleshoot it?

Any help is much appreciated!
Lance

--
Vincent Lucas, Ph.D. Jitsi developer
chenzo@jitsi.org http://jitsi.org


#4

Hey,

I was just testing another issue with sip2sip and by setting xcap
server to the accounts - presence and authorization seems to work fine
for me.
What I did is just enter username@sip2sip.info and password and on the
presence tab select the contact storage to xcap and put the url
https://xcap.sipthor.net/xcap-root

Regards
Damian

···

On Fri, Jun 22, 2012 at 4:23 PM, Vincent Lucas <chenzo@jitsi.org> wrote:

Hi Lance, Paul,

I have tried with 2 sip2sip.info accounts (build #4077 without any specific
configuration under Debian):
- Indeed, sips2sip.info does not seems to manage the presence status of the
peers.
- However, everything else works fine: IM, audio and video calls.

You can try with the latest build available. If the problem persists do not
hesitate to send us your logs [0].

Regards,
Vincent

[0] - https://jitsi.org/index.php/Documentation/FAQ#logs

On 06/22/2012 02:55 PM, paul wrote:

Same problem, using Windows 7 /64 bit/
Same version.
Paul

On Fri, Jun 22, 2012 at 2:38 PM, Lance Herbert<lancehe@live.com> wrote:

Hi all,

I am a newbie, and along with a friend of mine, we're trying to make our
first Jitsi connection. Unfortunately, we couldn't make it work out of
the
box, and we tried many tweaking many settings with no success.

We're both using the same SIP provider (sip2sip.info). Each person sees
self as online but the other as offline. If, despite not seeing each
other,
we try to make a call anyway, it doesn't work. ("call failed - the remote
party has not replied")

More info:
We both have our firewalls disabled.
Version: Jitsi 1.0-build.3967 for Ubuntu

Do you have any ideas on what can be wrong/how to troubleshoot it?

Any help is much appreciated!
Lance

--
Vincent Lucas, Ph.D. Jitsi developer
chenzo@jitsi.org http://jitsi.org


#5

Hi Vincent,
Thanks a lot for looking into this.

- Indeed, sips2sip.info does not seems to manage the presence status of the peers.

Can you recommend a SIP provider? I had trouble finding and evaluating them, so any suggestions are highly welcome! (besides, the xcap suggestion worked for me, but not for my peer).

2. For calling and audio, we both tried installing the latest build (1.1-nightly.build.4079), but it still didn't work. All I did was trying to call him, and the call timed out, so I'm not sure if the logs will be of any use. Find attached the jitsi0.log.0 (I cleared all logs before, so this is the only available).

Thanks again!
Lance

jitsi0.log.0 (19.9 KB)

···

Date: Fri, 22 Jun 2012 15:23:58 +0200
From: chenzo@jitsi.org
To: users@jitsi.java.net
Subject: [jitsi-users] Re: Can't connect using Jitsi -- must be missing something very basic (?)

Hi Lance, Paul,

I have tried with 2 sip2sip.info accounts (build #4077 without any
specific configuration under Debian):
- Indeed, sips2sip.info does not seems to manage the presence status of
the peers.
- However, everything else works fine: IM, audio and video calls.

You can try with the latest build available. If the problem persists do
not hesitate to send us your logs [0].

Regards,
Vincent

[0] - https://jitsi.org/index.php/Documentation/FAQ#logs

On 06/22/2012 02:55 PM, paul wrote:
> Same problem, using Windows 7 /64 bit/
> Same version.
> Paul
>
> On Fri, Jun 22, 2012 at 2:38 PM, Lance Herbert<lancehe@live.com> wrote:
>
>> Hi all,
>>
>> I am a newbie, and along with a friend of mine, we're trying to make our
>> first Jitsi connection. Unfortunately, we couldn't make it work out of the
>> box, and we tried many tweaking many settings with no success.
>>
>> We're both using the same SIP provider (sip2sip.info). Each person sees
>> self as online but the other as offline. If, despite not seeing each other,
>> we try to make a call anyway, it doesn't work. ("call failed - the remote
>> party has not replied")
>>
>> More info:
>> We both have our firewalls disabled.
>> Version: Jitsi 1.0-build.3967 for Ubuntu
>>
>> Do you have any ideas on what can be wrong/how to troubleshoot it?
>>
>> Any help is much appreciated!
>> Lance
>>
>>
>>
>

--
Vincent Lucas, Ph.D. Jitsi developer
chenzo@jitsi.org http://jitsi.org


#6

Hi Damian,

Thank you for the hint: presence works well with xcap.

Regards,
Vincent

···

On 06/22/2012 05:36 PM, Damian Minkov wrote:

Hey,

I was just testing another issue with sip2sip and by setting xcap
server to the accounts - presence and authorization seems to work fine
for me.
What I did is just enter username@sip2sip.info and password and on the
presence tab select the contact storage to xcap and put the url
https://xcap.sipthor.net/xcap-root

Regards
Damian

On Fri, Jun 22, 2012 at 4:23 PM, Vincent Lucas<chenzo@jitsi.org> wrote:

Hi Lance, Paul,

I have tried with 2 sip2sip.info accounts (build #4077 without any specific
configuration under Debian):
- Indeed, sips2sip.info does not seems to manage the presence status of the
peers.
- However, everything else works fine: IM, audio and video calls.

You can try with the latest build available. If the problem persists do not
hesitate to send us your logs [0].

Regards,
Vincent

[0] - https://jitsi.org/index.php/Documentation/FAQ#logs

On 06/22/2012 02:55 PM, paul wrote:

Same problem, using Windows 7 /64 bit/
Same version.
Paul

On Fri, Jun 22, 2012 at 2:38 PM, Lance Herbert<lancehe@live.com> wrote:

  Hi all,

I am a newbie, and along with a friend of mine, we're trying to make our
first Jitsi connection. Unfortunately, we couldn't make it work out of
the
box, and we tried many tweaking many settings with no success.

We're both using the same SIP provider (sip2sip.info). Each person sees
self as online but the other as offline. If, despite not seeing each
other,
we try to make a call anyway, it doesn't work. ("call failed - the remote
party has not replied")

More info:
We both have our firewalls disabled.
Version: Jitsi 1.0-build.3967 for Ubuntu

Do you have any ideas on what can be wrong/how to troubleshoot it?

Any help is much appreciated!
Lance

--
Vincent Lucas, Ph.D. Jitsi developer
chenzo@jitsi.org http://jitsi.org

--
Vincent Lucas, Ph.D. Jitsi developer
chenzo@jitsi.org http://jitsi.org


#7

Hi Lance,

Sorry for the delay

Hi Vincent,
Thanks a lot for looking into this.

- Indeed, sips2sip.info does not seems to manage the presence status of the peers.

Can you recommend a SIP provider? I had trouble finding and evaluating them, so any suggestions are highly welcome! (besides, the xcap suggestion worked for me, but not for my peer).

This is just suggestions, but I personally used "ippi.fr" and "iptel.org", which are working well and with jitsi (without any particular configuration).
Moreover, if you want to try telephony with XMPP you and create accounts on "jit.si" (there is no particular configuration either).

2. For calling and audio, we both tried installing the latest build (1.1-nightly.build.4079), but it still didn't work. All I did was trying to call him, and the call timed out, so I'm not sure if the logs will be of any use. Find attached the jitsi0.log.0 (I cleared all logs before, so this is the only available).

I did not see anything wrong in this log file. The "pcap" log file from each side may be helpful.

Regards,
Vincent

···

On 06/25/2012 08:01 PM, Lance Herbert wrote:

Thanks again!
Lance

Date: Fri, 22 Jun 2012 15:23:58 +0200
From: chenzo@jitsi.org
To: users@jitsi.java.net
Subject: [jitsi-users] Re: Can't connect using Jitsi -- must be missing something very basic (?)

Hi Lance, Paul,

I have tried with 2 sip2sip.info accounts (build #4077 without any
specific configuration under Debian):
- Indeed, sips2sip.info does not seems to manage the presence status of
the peers.
- However, everything else works fine: IM, audio and video calls.

You can try with the latest build available. If the problem persists do
not hesitate to send us your logs [0].

Regards,
Vincent

[0] - https://jitsi.org/index.php/Documentation/FAQ#logs

On 06/22/2012 02:55 PM, paul wrote:

Same problem, using Windows 7 /64 bit/
Same version.
Paul

On Fri, Jun 22, 2012 at 2:38 PM, Lance Herbert<lancehe@live.com> wrote:

   Hi all,

I am a newbie, and along with a friend of mine, we're trying to make our
first Jitsi connection. Unfortunately, we couldn't make it work out of the
box, and we tried many tweaking many settings with no success.

We're both using the same SIP provider (sip2sip.info). Each person sees
self as online but the other as offline. If, despite not seeing each other,
we try to make a call anyway, it doesn't work. ("call failed - the remote
party has not replied")

More info:
We both have our firewalls disabled.
Version: Jitsi 1.0-build.3967 for Ubuntu

Do you have any ideas on what can be wrong/how to troubleshoot it?

Any help is much appreciated!
Lance

--
Vincent Lucas, Ph.D. Jitsi developer
chenzo@jitsi.org http://jitsi.org
                
--
Vincent Lucas, Ph.D. Jitsi developer
chenzo@jitsi.org http://jitsi.org


#8

We (sort of) figured out what was happening. My friend had previously installed Jitsi some months ago, and the .jitsi folder was still around when reinstalling the new version, which might have caused trouble. Manually deleting the .jitsi folder before reinstalling the new version fixed the problem.

I'd still like to hear some SIP recommendations or — better yet — how to connect both parties in a 100% peer-to-peer fashion (no "providers" involved).

Best,
Lance

···

From: lancehe@live.com

To: users@jitsi.java.net
Subject: RE: [jitsi-users] Re: Can't connect using Jitsi -- must be missing something very basic (?)
Date: Mon, 25 Jun 2012 18:01:09 +0000

Hi Vincent,
Thanks a lot for looking into this.

- Indeed, sips2sip.info does not seems to manage the presence status of the peers.

Can you recommend a SIP provider? I had trouble finding and evaluating them, so any suggestions are highly welcome! (besides, the xcap suggestion worked for me, but not for my peer).

2. For calling and audio, we both tried installing the latest build (1.1-nightly.build.4079), but it still didn't work. All I did was trying to call him, and the call timed out, so I'm not sure if the logs will be of any use. Find attached the jitsi0.log.0 (I cleared all logs before, so this is the only available).

Thanks again!
Lance

Date: Fri, 22 Jun 2012 15:23:58 +0200
From: chenzo@jitsi.org
To: users@jitsi.java.net
Subject: [jitsi-users] Re: Can't connect using Jitsi -- must be missing something very basic (?)

Hi Lance, Paul,

I have tried with 2 sip2sip.info accounts (build #4077 without any
specific configuration under Debian):
- Indeed, sips2sip.info does not seems to manage the presence status of
the peers.
- However, everything else works fine: IM, audio and video calls.

You can try with the latest build available. If the problem persists do
not hesitate to send us your logs [0].

Regards,
Vincent

[0] - https://jitsi.org/index.php/Documentation/FAQ#logs

On 06/22/2012 02:55 PM, paul wrote:
> Same problem, using Windows 7 /64 bit/
> Same version.
> Paul
>
> On Fri, Jun 22, 2012 at 2:38 PM, Lance Herbert<lancehe@live.com> wrote:
>
>> Hi all,
>>
>> I am a newbie, and along with a friend of mine, we're trying to make our
>> first Jitsi connection. Unfortunately, we couldn't make it work out of the
>> box, and we tried many tweaking many settings with no success.
>>
>> We're both using the same SIP provider (sip2sip.info). Each person sees
>> self as online but the other as offline. If, despite not seeing each other,
>> we try to make a call anyway, it doesn't work. ("call failed - the remote
>> party has not replied")
>>
>> More info:
>> We both have our firewalls disabled.
>> Version: Jitsi 1.0-build.3967 for Ubuntu
>>
>> Do you have any ideas on what can be wrong/how to troubleshoot it?
>>
>> Any help is much appreciated!
>> Lance
>>
>>
>>
>

--
Vincent Lucas, Ph.D. Jitsi developer
chenzo@jitsi.org http://jitsi.org


#9

Hi William,

(Please continue this discussion on the user mailing list.)

> 2 question please:
> 1. when I want to registred in iptel.org, I always receive the folowing
> answer:
> This Connection is Untrusted
> You have asked Firefox to connect
> securely to serweb.iptel.org, but we can't confirm that your connection is
> secure.
> Normally, when you try to connect securely,
> sites will present trusted identification to prove that you are
> going to the right place. However, this site's identity can't be verified.
> What Should I Do?

The certificate of "iptel.org" is auto-signed (it is not provided by an certificate authority recognized by default by Firefox):

- If you do not want to trust this certificate, you may not use "iptel.org".

- If you want to trust this certificate, you can click on "I understand the risks-->Add Exception-->Confirme Security Exception (you can uncheck: Permanently store this exception)". Thus, you can continue your registration.

>
> If you usually connect to
> this site without problems, this error could mean that someone is
> trying to impersonate the site, and you shouldn't continue.
> Technical De
> serweb.iptel.org uses an invalid security certificate.
> The certificate is not trusted because no issuer chain was provided.
>
> (Error code: sec_error_unknown_issuer)
>
> 2. I have added to my jitsi account Iptel, but I don't find where to type
> twice password confirmation.

Once your account is registered on "iptel.org" website you (this is where you type twice your password), you will receive a confirmation email from iptel.org with your username and your password.

Then you just have to use jitsi interface to click on "File-->Add new account-->Network (choose iptel.org)-->SIP id (type your username)-->Password (type your password)-->Add" and that is all.

Hope this helps.

Regards,
Vincent

> Thanks
> Paul
>
> From: Vincent Lucas<chenzo@jitsi.org>
> Date: Thu, Jul 5, 2012 at 10:13 AM
> Subject: [jitsi-users] Re: Can't connect using Jitsi -- must be missing
> something very basic (?)
> To: users@jitsi.java.net
>
> Hi Lance,
>
> Sorry for the delay
>
>>
>> Hi Vincent,
>> Thanks a lot for looking into this.
>>
>> - Indeed, sips2sip.info does not seems to manage the presence status of
>>> the peers.
>>>
>>
>> Can you recommend a SIP provider? I had trouble finding and evaluating
>> them, so any suggestions are highly welcome! (besides, the xcap suggestion
>> worked for me, but not for my peer).
>>
>
> This is just suggestions, but I personally used "ippi.fr" and "iptel.org",
> which are working well and with jitsi (without any particular
> configuration).
> Moreover, if you want to try telephony with XMPP you and create accounts on
> "jit.si" (there is no particular configuration either).
>
>> 2. For calling and audio, we both tried installing the latest build
>> (1.1-nightly.build.4079), but it still didn't work. All I did was trying to
>> call him, and the call timed out, so I'm not sure if the logs will be of
>> any use. Find attached the jitsi0.log.0 (I cleared all logs before, so this
>> is the only available).
>>
>
> I did not see anything wrong in this log file. The "pcap" log file from
> each side may be helpful.
>
> Regards,
> Vincent
>
>> Thanks again!
>> Lance
>>
>> Date: Fri, 22 Jun 2012 15:23:58 +0200
>>> From: chenzo@jitsi.org
>>> To: users@jitsi.java.net
>>> Subject: [jitsi-users] Re: Can't connect using Jitsi -- must be missing
>>> something very basic (?)
>>>
>>> Hi Lance, Paul,
>>>
>>> I have tried with 2 sip2sip.info accounts (build #4077 without any
>>> specific configuration under Debian):
>>> - Indeed, sips2sip.info does not seems to manage the presence status of
>>> the peers.
>>> - However, everything else works fine: IM, audio and video calls.
>>>
>>> You can try with the latest build available. If the problem persists do
>>> not hesitate to send us your logs [0].
>>>
>>> Regards,
>>> Vincent
>>>
>>> [0] - https://jitsi.org/index.php/**Documentation/FAQ#logs<https://jitsi.org/index.php/Documentation/FAQ#logs>
>>>
>>>> Same problem, using Windows 7 /64 bit/
>>>> Same version.
>>>> Paul
>>>>
>>>> Hi all,
>>>>>
>>>>> I am a newbie, and along with a friend of mine, we're trying to make our
>>>>> first Jitsi connection. Unfortunately, we couldn't make it work out of
>>>>> the
>>>>> box, and we tried many tweaking many settings with no success.
>>>>>
>>>>> We're both using the same SIP provider (sip2sip.info). Each person sees

···

On 07/05/2012 10:48 AM, william wrote:
> ---------- Forwarded message ----------
> On 06/25/2012 08:01 PM, Lance Herbert wrote:
>>> On 06/22/2012 02:55 PM, paul wrote:
>>>> On Fri, Jun 22, 2012 at 2:38 PM, Lance Herbert<lancehe@live.com> >>>> wrote:
>>>>> self as online but the other as offline. If, despite not seeing each
>>>>> other,
>>>>> we try to make a call anyway, it doesn't work. ("call failed - the
>>>>> remote
>>>>> party has not replied")
>>>>>
>>>>> More info:
>>>>> We both have our firewalls disabled.
>>>>> Version: Jitsi 1.0-build.3967 for Ubuntu
>>>>>
>>>>> Do you have any ideas on what can be wrong/how to troubleshoot it?
>>>>>
>>>>> Any help is much appreciated!
>>>>> Lance
>>>>>
>>>>
>>> --
>>> Vincent Lucas, Ph.D. Jitsi developer
>>> chenzo@jitsi.org http://jitsi.org
>>>
>>
>

--
Vincent Lucas, Ph.D. Jitsi developer
chenzo@jitsi.org http://jitsi.org


#10

Lance Herbert wrote:

I'd still like to hear some SIP recommendations or � better yet � how to
connect both parties in a 100% peer-to-peer fashion (no "providers"
involved).

1. Just create serverless SIP accounts on both machines (normal SIP
account except you dont fill in the servers, only give it a name. zrtp
or sdes can still be used, also peer-to-peer status works too (although
sometimes they can appear offline to each other).
2. You will have to open the 5060 UDP port (or whatever port you choose
for Jitsi to use for SIP) on both machines firewall if any (or except
the jitsi executable on Windows, but i recommend the port opening). This
is because now they actually work like a server, listening for connections.
3. calling the other side is made by username@address - where username
is the name you gave on the account creation, address is either the
callee's IP address either its resolvable domain name (if any).

Now this is very basic description, it should work in cases where bot
computers are in the same subnet (LAN or VPN) or if they are over the
internet, but in this second case you will have to make sure their SIP
port is actually open and reachable from the outside (typically a port
forwarding set up on the router).

I tested this only on Linux (Debian and Ubuntu) with local LAN addresses
(including 2 distant computers, but using the same VPN). I did see
occasional hiccups like sometimes the registrarless account going
offline after a call (it has to be manually put online again).

···

--
O zi buna,
Kertesz Laszlo