[jitsi-users] Can anyone explain the 'disappearing accounts' bug to me?


#1

Hello Everyone,

For a few versions now, I've seen complaints here and there about
Jitsi 'losing' accounts. For example: someone will set up an XMPP
account and a SIP account and use them for a while. Then, one day,
they open Jitsi and the accounts are all gone and must be set up
again. This often happens without any sort of upgrade to the Jitsi
software at all.

I personally have been bitten by this bug in several versions and so
have a few people I know. Is there a workaround to this or is it
something currently being worked on? Unfortunately, I can't really
post steps to reproduce the bug since it happens pretty randomly.

Any thoughts on what is happening here and how it can be fixed?

Thanks.
Anthony


#2

HI Anthony,

This has happened to me as well. Fortunately, for me, it gives me time to
determine what accounts I actually need in Jitsi.

I have no idea how this happens but I'm glad to hear that it doesn't seem
to be only my computer. I can tell you this has happened about 3 times or 4
but that's on the high side.

Good luck,
jungle

···

On 4 March 2014 15:15, Anthony Papillion <papillion@gmail.com> wrote:

Hello Everyone,

For a few versions now, I've seen complaints here and there about
Jitsi 'losing' accounts. For example: someone will set up an XMPP
account and a SIP account and use them for a while. Then, one day,
they open Jitsi and the accounts are all gone and must be set up
again. This often happens without any sort of upgrade to the Jitsi
software at all.

I personally have been bitten by this bug in several versions and so
have a few people I know. Is there a workaround to this or is it
something currently being worked on? Unfortunately, I can't really
post steps to reproduce the bug since it happens pretty randomly.

Any thoughts on what is happening here and how it can be fixed?

Thanks.
Anthony

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xmpp: jungle-boogie@jit.si


#3

HI Anthony,

This has happened to me as well. Fortunately, for me, it gives me time to
determine what accounts I actually need in Jitsi.

I have no idea how this happens but I'm glad to hear that it doesn't seem
to be only my computer. I can tell you this has happened about 3 times or 4
but that's on the high side.

Good luck,
jungle

···

On 4 March 2014 15:15, Anthony Papillion <papillion@gmail.com> wrote:

Hello Everyone,

For a few versions now, I've seen complaints here and there about
Jitsi 'losing' accounts. For example: someone will set up an XMPP
account and a SIP account and use them for a while. Then, one day,
they open Jitsi and the accounts are all gone and must be set up
again. This often happens without any sort of upgrade to the Jitsi
software at all.

I personally have been bitten by this bug in several versions and so
have a few people I know. Is there a workaround to this or is it
something currently being worked on? Unfortunately, I can't really
post steps to reproduce the bug since it happens pretty randomly.

Any thoughts on what is happening here and how it can be fixed?

Thanks.
Anthony

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users

--
-------
inum: 883510009902611
sip: jungleboogie@sip2sip.info
xmpp: jungle-boogie@jit.si


#4

Hi,

we used to have such a problem only on windows, but haven't heard of
it for a while. It happens when Jitsi is running and you logoff or
shutdown the PC. If it happens that Jitsi is killed just when writing
to the config file, the file is not entirely written and then could
happen what you describe.
I hope, this will be fixed once we stop using properties/xml files and
move to using embedded db.

Regards
damencho

···

On Wed, Mar 5, 2014 at 1:15 AM, Anthony Papillion <papillion@gmail.com> wrote:

Hello Everyone,

For a few versions now, I've seen complaints here and there about
Jitsi 'losing' accounts. For example: someone will set up an XMPP
account and a SIP account and use them for a while. Then, one day,
they open Jitsi and the accounts are all gone and must be set up
again. This often happens without any sort of upgrade to the Jitsi
software at all.

I personally have been bitten by this bug in several versions and so
have a few people I know. Is there a workaround to this or is it
something currently being worked on? Unfortunately, I can't really
post steps to reproduce the bug since it happens pretty randomly.

Any thoughts on what is happening here and how it can be fixed?

Thanks.
Anthony

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users mailing list
users@jitsi.org
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#5

This happens to me on the Mac OSX version with SIP accounts. I see it in
two areas

#1 Adding an account - account does not add. If you add SIP account and
open another window (say to get credentials, sometimes when you come back
and click the Add button, the account does not add. I have no been able to
pin down how to specifically re-create it. I know it happens more often
when I take longer to setup the account and/or switch windows then come
back.

#2 Accounts overwriting other accounts. If I add a 2nd SIP account where I
already have a SIP account, occasionally the 2nd SIP account will overwrite
the 1st SIP account and become mixed. For example if I currently have
extension 7000@sip.domain2.com - then later I add 7020@phone.example.com -
I will end up with --> 7000@phone.example.com. I erase the mixed account
and re-add when this happens.

I have not personally experienced where 1 account will simply disappear.
It always seems to occur in use case #2 where it gets overwritten.

More or less, I saw this as possibly a Mac only issue due to it editing
some type of properties file and maybe the file system writer or property
editor was buggy. Just putting info here since you say this occurs on
Windows.

Note. I am not running the stable build I am running the nightly.

···

On Tue, Mar 25, 2014 at 11:28 AM, Damian Minkov <damencho@jitsi.org> wrote:

Hi,

we used to have such a problem only on windows, but haven't heard of
it for a while. It happens when Jitsi is running and you logoff or
shutdown the PC. If it happens that Jitsi is killed just when writing
to the config file, the file is not entirely written and then could
happen what you describe.
I hope, this will be fixed once we stop using properties/xml files and
move to using embedded db.

Regards
damencho

On Wed, Mar 5, 2014 at 1:15 AM, Anthony Papillion <papillion@gmail.com> > wrote:
> Hello Everyone,
>
> For a few versions now, I've seen complaints here and there about
> Jitsi 'losing' accounts. For example: someone will set up an XMPP
> account and a SIP account and use them for a while. Then, one day,
> they open Jitsi and the accounts are all gone and must be set up
> again. This often happens without any sort of upgrade to the Jitsi
> software at all.
>
> I personally have been bitten by this bug in several versions and so
> have a few people I know. Is there a workaround to this or is it
> something currently being worked on? Unfortunately, I can't really
> post steps to reproduce the bug since it happens pretty randomly.
>
> Any thoughts on what is happening here and how it can be fixed?
>
> Thanks.
> Anthony
>
> _______________________________________________
> users mailing list
> users@jitsi.org
> Unsubscribe instructions and other list options:
> http://lists.jitsi.org/mailman/listinfo/users

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#6

You could try if the db-based config helps your problem. You can activate it adding an empty file to Jitsi's config dir named .usedatabaseconfig

Note that this is highly experimental and could make your situation worse. The existing config is migrated the first time you use it.

Freundliche Grüsse,
Ingo Bauersachs

-- Sent from my tablet

···

On 25.03.2014, at 19:29, "Damian Minkov" <damencho@jitsi.org> wrote:

Hi,

we used to have such a problem only on windows, but haven't heard of
it for a while. It happens when Jitsi is running and you logoff or
shutdown the PC. If it happens that Jitsi is killed just when writing
to the config file, the file is not entirely written and then could
happen what you describe.
I hope, this will be fixed once we stop using properties/xml files and
move to using embedded db.

Regards
damencho

On Wed, Mar 5, 2014 at 1:15 AM, Anthony Papillion <papillion@gmail.com> wrote:
Hello Everyone,

For a few versions now, I've seen complaints here and there about
Jitsi 'losing' accounts. For example: someone will set up an XMPP
account and a SIP account and use them for a while. Then, one day,
they open Jitsi and the accounts are all gone and must be set up
again. This often happens without any sort of upgrade to the Jitsi
software at all.

I personally have been bitten by this bug in several versions and so
have a few people I know. Is there a workaround to this or is it
something currently being worked on? Unfortunately, I can't really
post steps to reproduce the bug since it happens pretty randomly.

Any thoughts on what is happening here and how it can be fixed?

Thanks.
Anthony

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users

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#7

Sure. Or I don't mind throwing a hand in to fix the existing issue and
contributing to the group. Could you point me in the right direction?

···

On Tue, Mar 25, 2014 at 12:37 PM, Ingo Bauersachs <ingo@jitsi.org> wrote:

You could try if the db-based config helps your problem. You can activate
it adding an empty file to Jitsi's config dir named .usedatabaseconfig

Note that this is highly experimental and could make your situation worse.
The existing config is migrated the first time you use it.

Freundliche Grüsse,
Ingo Bauersachs

-- Sent from my tablet

> On 25.03.2014, at 19:29, "Damian Minkov" <damencho@jitsi.org> wrote:
>
> Hi,
>
> we used to have such a problem only on windows, but haven't heard of
> it for a while. It happens when Jitsi is running and you logoff or
> shutdown the PC. If it happens that Jitsi is killed just when writing
> to the config file, the file is not entirely written and then could
> happen what you describe.
> I hope, this will be fixed once we stop using properties/xml files and
> move to using embedded db.
>
> Regards
> damencho
>
>
>> On Wed, Mar 5, 2014 at 1:15 AM, Anthony Papillion <papillion@gmail.com> > wrote:
>> Hello Everyone,
>>
>> For a few versions now, I've seen complaints here and there about
>> Jitsi 'losing' accounts. For example: someone will set up an XMPP
>> account and a SIP account and use them for a while. Then, one day,
>> they open Jitsi and the accounts are all gone and must be set up
>> again. This often happens without any sort of upgrade to the Jitsi
>> software at all.
>>
>> I personally have been bitten by this bug in several versions and so
>> have a few people I know. Is there a workaround to this or is it
>> something currently being worked on? Unfortunately, I can't really
>> post steps to reproduce the bug since it happens pretty randomly.
>>
>> Any thoughts on what is happening here and how it can be fixed?
>>
>> Thanks.
>> Anthony
>>
>> _______________________________________________
>> users mailing list
>> users@jitsi.org
>> Unsubscribe instructions and other list options:
>> http://lists.jitsi.org/mailman/listinfo/users
>
> _______________________________________________
> users mailing list
> users@jitsi.org
> Unsubscribe instructions and other list options:
> http://lists.jitsi.org/mailman/listinfo/users

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#8

Fernando I appreciate the advice and it definitely is a solution, but root
problem persists.

Does anyone know why the property reader / writer is so flakey (specific
classes)? Are most people bypassing this issue by using a provisioning
server? If anyone can point me in the write direction I wouldn't mind
spending the time to correct it.

At this point it seems more of a development bug, so moving discussion over
to dev@jitsi.org and take it up over there.

···

On Tue, Mar 25, 2014 at 1:16 PM, Fernando Cassia <fcassia@gmail.com> wrote:

On Tue, Mar 25, 2014 at 4:37 PM, Ingo Bauersachs <ingo@jitsi.org> wrote:

You could try if the db-based config helps your problem. You can activate
it adding an empty file to Jitsi's config dir named .usedatabaseconfig

Note that this is highly experimental and could make your situation
worse. The existing config is migrated the first time you use it.

> copy currentconfig to config.safetybackup every time a new
account is created/removed/etc

Then put a check somewhere for if config_broken then
restoreConfig.safetybackup :slight_smile:

Of course, easier said than done. :wink: but you get the idea of what I mean...
FC

--
During times of Universal Deceit, telling the truth becomes a
revolutionary act
Durante épocas de Engaño Universal, decir la verdad se convierte en un
Acto Revolucionario
- George Orwell

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#9

account is created/removed/etc

Then put a check somewhere for if config_broken then
restoreConfig.safetybackup :slight_smile:

Of course, easier said than done. :wink: but you get the idea of what I mean...
FC

···

On Tue, Mar 25, 2014 at 4:37 PM, Ingo Bauersachs <ingo@jitsi.org> wrote:

You could try if the db-based config helps your problem. You can activate
it adding an empty file to Jitsi's config dir named .usedatabaseconfig

Note that this is highly experimental and could make your situation worse.
The existing config is migrated the first time you use it.

copy currentconfig to config.safetybackup every time a new

--
During times of Universal Deceit, telling the truth becomes a revolutionary
act
Durante épocas de Engaño Universal, decir la verdad se convierte en un Acto
Revolucionario
- George Orwell