[jitsi-users] Audio doesn't work


#1

I still haven't solved the problem i posted about here in the list

I have two laptops running Debian stable 7.3 and Ubuntu 12.04. I installed Jitsi 2.4 build 4997 on both. >They both have integrated microphone, one has built-in webcam and the other has aUSB webcam.
While the video works, i can hear nothing both sides. I checked the volume and the toggles. The microphones do work. I use Jitsi default configuration.
I can provide additional informations as needed. I am attaching the log .zip file in case it is useful.
Thanks

I just wanted to add that
1) in Sounds>Options the bar moves when I talk
2) I have used both the services @sip2sip.info and @jit.si
3) I use the 64 bit version of Jitsi on both laptops
Of course, more info as needed. Thanks


#2

I've got the same bug too. This is definetly a severe REGRESSION, since it didn't occur with previous Jitsi builds.

I've tried everything. Both the latest stable, as well as the latest nightly build, don't work - no audio. My communication partner tried both versions as well with no effect. I'm using the latest Debian stable (all updates installed) together with an USB webcam from Logitech.

How am I ever going to convince people to use Jitsi, when such regression bugs could render the software practically useless at any given time?

Sadly, I was now forced to switch to Skype in order to communicate with my partner. This is definetly a severe bug that needs to be fixed. But even if it'll be fixed, I doubt that I can convince my partner to switch over to Jitsi again.

This is obviously a quality problem in the software development process. Sorry guys, but things like this shouldn't happen, that's what stable releases are for!

Instead of adding more and more features PLEASE concentrate on stabilizing the software as it is now. Otherwise you'll end up with a piece of junk (sorry) that has a nice promotional website, cool screenshots, and many promises, but is in fact unstable and full of bugs.

Ubuntu did this mistake, too, by the way - please don't repeat it. Concentrate on stabilizing Jitsi and only add features after the basic ones (audio, video, conferences, webcam support, performance, ...) are absolutely rock-solid-stable as hell. You can play with the nice fancy things after that, in a year or so.

Just my 2 cents, and no offense, with the utmost respect for the work you're doing.

···

Am 11.01.2014 22:20, schrieb oli:

I still haven't solved the problem i posted about here in the list

I have two laptops running Debian stable 7.3 and Ubuntu 12.04. I installed Jitsi 2.4 build 4997 on both.
They both have integrated microphone, one has built-in webcam and the other has aUSB webcam.
While the video works, i can hear nothing both sides. I checked the volume and the toggles. The microphones do work. I use Jitsi default configuration.
I can provide additional informations as needed. I am attaching the log .zip file in case it is useful.
Thanks

I just wanted to add that
1) in Sounds>Options the bar moves when I talk
2) I have used both the services @sip2sip.info and @jit.si
3) I use the 64 bit version of Jitsi on both laptops
Of course, more info as needed. Thanks

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#3

I've got the same bug too. This is definetly a severe REGRESSION, since
it didn't occur with previous Jitsi builds.

I've tried everything. Both the latest stable, as well as the latest
nightly build, don't work - no audio. My communication partner tried
both versions as well with no effect. I'm using the latest Debian stable
(all updates installed) together with an USB webcam from Logitech.

Are you saying that before upgrading both you and your partner had no audio issues before the upgrade to 2.4? Are you both using pulse audio? Do you see audio level indications in the settings when picking up a microphone?

How am I ever going to convince people to use Jitsi, when such
regression bugs could render the software practically useless at any
given time?

Sadly, I was now forced to switch to Skype in order to communicate with
my partner. This is definetly a severe bug that needs to be fixed. But
even if it'll be fixed, I doubt that I can convince my partner to switch
over to Jitsi again.

This is obviously a quality problem in the software development process.
Sorry guys, but things like this shouldn't happen, that's what stable
releases are for!

Instead of adding more and more features PLEASE concentrate on
stabilizing the software as it is now. Otherwise you'll end up with a
piece of junk (sorry) that has a nice promotional website, cool
screenshots, and many promises, but is in fact unstable and full of bugs.

Ubuntu did this mistake, too, by the way - please don't repeat it.
Concentrate on stabilizing Jitsi

Are you going to concentrate on funding the team then?

It is a common knee-jerk reaction to blame everything on "the stuff one does not care about". Believe it or not though, most of our work *is* about making Jitsi more stable. The few exceptions to that are things that we are helping us fund Jitsi development and keeping it going.

Note that stabilizing things *very* often goes through "adding new stuff". Given Jitsi's multi platform nature there would always be many people that wouldn't care about one particular bit and consider it superfluous. Obviously that doesn't change its importance to others.

Of course, all that said, given your criticism on the development process, we would be very happy to hear suggestions. It would be especially helpful if those suggestions go beyond "someone should test" and "someone should fix" and also take into account the fact that people need to eat and dress.

"You fix it because otherwise I'll have to move to Skype" is not helping anyone in any way.

and only add features after the basic
ones (audio, video, conferences, webcam support, performance, ...) are
absolutely rock-solid-stable as hell. You can play with the nice fancy
things after that, in a year or so.

Just my 2 cents, and no offense, with the utmost respect for the work
you're doing.

No, of course, none taken :slight_smile:

Emil

···

On 12.01.14, 19:47, Sebastian Arnhold wrote:

Am 11.01.2014 22:20, schrieb oli:

I still haven't solved the problem i posted about here in the list

I have two laptops running Debian stable 7.3 and Ubuntu 12.04. I installed Jitsi 2.4 build 4997 on both.
They both have integrated microphone, one has built-in webcam and the other has aUSB webcam.
While the video works, i can hear nothing both sides. I checked the volume and the toggles. The microphones do work. I use Jitsi default configuration.
I can provide additional informations as needed. I am attaching the log .zip file in case it is useful.
Thanks

I just wanted to add that
1) in Sounds>Options the bar moves when I talk
2) I have used both the services @sip2sip.info and @jit.si
3) I use the 64 bit version of Jitsi on both laptops
Of course, more info as needed. Thanks

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users

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#4

Are you saying that before upgrading both you and your partner had no

> audio issues before the upgrade to 2.4?

Yes.

> Are you both using pulse audio?

I am using pulse audio, my partner has Jitsi for Windows.

> Do you see audio level indications in the settings when picking up a
> microphone?

Everything's fine and works out of the box with Skype.

> Are you going to concentrate on funding the team then?
>
> It is a common knee-jerk reaction to blame everything on "the stuff one
> does not care about". Believe it or not though, most of our work *is*
> about making Jitsi more stable. The few exceptions to that are things
> that we are helping us fund Jitsi development and keeping it going.
>
> Note that stabilizing things *very* often goes through "adding new
> stuff". Given Jitsi's multi platform nature there would always be many
> people that wouldn't care about one particular bit and consider it
> superfluous. Obviously that doesn't change its importance to others.
>
> Of course, all that said, given your criticism on the development
> process, we would be very happy to hear suggestions. It would be
> especially helpful if those suggestions go beyond "someone should test"
> and "someone should fix" and also take into account the fact that people
> need to eat and dress.

I'm sorry if my comments offended you and your team in any way.

But on the other hand, neither am I a programmer, nor a developer. I'm just a user. When I find a bug, I report it; that's as much help as I can offer. I would very much like to help funding the project, but since I'm a student, I don't have any money to spare on that either (paying the bills and rent is hard enough for me).

> "You fix it because otherwise I'll have to move to Skype" is not helping
> anyone in any way.

This was not meant as a threat in any way; I'm an open source / free software user and I very much dislike the idea of having to use a closed source, unfree software like Skype.

But on the other hand, if sound doesn't work, Jitsi is useless for me. And my communications partner then started to push me to use Skype because of "Jitsi obviously doesn't work and is buggy". What could I tell this person - that she's wrong and just imagining the bug?

Skype is a pain in the ass, in matters related to a free (as in freedom) secure communications platform. If I had finished my studies yet, I would gladly give you 2000 EUR from my first paycheck just to fund this great project that Jitsi itself is.

Just try to understand my "user perspective" here: I was trying to convince another person to use jitsi, and the demonstration failed totally because of a bug that simply should have never made it past the development version.

So please, go ahead and develop further! But just make sure to avoid regression bugs in the future at all costs. Nothing is more annoying than a beautiful piece of software that just stops working when you need it most.

Kind regards,
Sebastian


#5

Sorry, I misunderstood that question.

Yes, I am seeing audio level indications fluctuating in jitsi for the microphone when using the latest nightly build. There is, however, no audio level from the other person (headphone symbol) and the other person can't hear me as well.

···

Am 12.01.2014 20:30, schrieb Sebastian Arnhold:
> Do you see audio level indications in the settings when picking up a
> microphone?


#6

Hi Sebastian,

I too use Jitsi on Linux, managed to convince one or two people to use
it and had my share of problems with audio/video, in part related to
the PortAudio backend. The last few times audio calls with the
PulseAudio backend worked fine, but this was with older versions.

I know how hard it is to get people to use something other than the
most popular system (skype and facebook at this time) and it's
frustrating when it fails due to bugs that render basic functionality
useless.

There's a button somewhere on the call window that lets you access some
network information. There you could see whether or not you're
sending/receiving audio/video data.

You can also start jitsi from console and see whether any of the error
messages seem related. Somewhere in the settings there's also an option
to create an archive containing the logs, but be aware that those
contain details like account names and contacts.

Few people I know use XMPP, let alone Jitsi, so I rarely have the
chance to test the call functionality. If you want to give it a go, you
can reach me through murks@jit.si.

Regards,
Philipp

···

On Sun, 12 Jan 2014 20:38:16 +0100 Sebastian Arnhold <basti.arnhold@gmail.com> wrote:

Am 12.01.2014 20:30, schrieb Sebastian Arnhold:
> Do you see audio level indications in the settings when picking up
> a microphone?

Sorry, I misunderstood that question.

Yes, I am seeing audio level indications fluctuating in jitsi for the
microphone when using the latest nightly build. There is, however, no
audio level from the other person (headphone symbol) and the other
person can't hear me as well.