Jitsi not accepting incoming SIP call

Hello Forum,

I recently setup my personal jitsi conference, I followed the recommended setup instructions. It’s up and running and I love it and I am able to join a call and have others join my call via shared link. The problem I have is setting an initial SIP configuration for incoming calls. After following previous threads on this forum and editing config files I narrowed it down to the following error. If anyone has a clue what might I be doing wrong please don’t hesitate and share your inputs I am eager to resolve this. The jitsi software offering is amazing and I am looking forward to put it to good use as I evaluate the features.

This is the error I get when I dial in from mobile phone…

2020-02-20 20:32:13.327 INFO: [12699] org.jitsi.jigasi.JvbConference.joinConferenceRoom().648 [ctx=15822307322141815264487] Joining JVB conference room: GupHub@conference.guphub.com
2020-02-20 20:32:13.354 INFO: [12703] impl.protocol.jabber.ChatRoomJabberImpl.joined().1256 guphub@conference.guphub.com/focus has joined the guphub@conference.guphub.com chat room.
2020-02-20 20:32:13.363 INFO: [12703] impl.protocol.jabber.ChatRoomJabberImpl.joined().1256 guphub@conference.guphub.com/2535102d has joined the guphub@conference.guphub.com chat room.
2020-02-20 20:32:13.507 INFO: [12715] impl.dns.ParallelResolverImpl.run().573 Sending query for _turn._udp.127.0.0.1./SRV to backup resolvers
2020-02-20 20:32:13.521 INFO: [12715] impl.dns.ParallelResolverImpl.run().573 Sending query for _stun._udp.127.0.0.1./SRV to backup resolvers
2020-02-20 20:32:13.533 INFO: [12713] impl.protocol.jabber.IceUdpTransportManager.createIceAgent().254 Auto discovered harvester is null
2020-02-20 20:32:13.548 INFO: [12713] impl.protocol.jabber.IceUdpTransportManager.createIceAgent().346 End gathering harvester within 48 ms
2020-02-20 20:32:14.080 INFO: [12727] impl.protocol.jabber.IceUdpTransportManager.createIceAgent().254 Auto discovered harvester is null
2020-02-20 20:32:14.080 INFO: [12727] impl.protocol.jabber.IceUdpTransportManager.createIceAgent().346 End gathering harvester within 0 ms
2020-02-20 20:32:14.814 INFO: [12713] impl.protocol.jabber.CallPeerMediaHandlerJabberImpl.harvestCandidates().1198 End candidate harvest within 1143 ms
2020-02-20 20:32:14.830 INFO: [12713] org.jitsi.jigasi.JvbConference.incomingCallReceived().1024 [ctx=15822307322141815264487] Got invite from focus
2020-02-20 20:32:14.836 INFO: [12713] impl.netaddr.NetworkAddressManagerServiceImpl.createDatagramSocket().549 Retrying a bind because of a failure to bind to address /167.71.99.215 and port 10032
2020-02-20 20:32:14.849 INFO: [111] service.protocol.media.MediaHandler.registerDynamicPTsWithStream().1003 Dynamic PT map: 101=rtpmap:-1 telephone-event/8000; 96=rtpmap:-1 opus/48000/2 fmtp:usedtx=1; 98=rtpmap:-1 iLBC/8000; 97=rtpmap:-1 AMR-WB/16000;
2020-02-20 20:32:14.849 INFO: [111] service.protocol.media.MediaHandler.registerDynamicPTsWithStream().1020 PT overrides
2020-02-20 20:32:14.855 INFO: [111] org.jitsi.jigasi.SipGatewaySession.peerStateChanged().1204 [ctx=15822307322141815264487] SIP peer state: Connecting*
2020-02-20 20:32:14.871 INFO: [12740] org.jitsi.jigasi.SipGatewaySession.peerStateChanged().1204 [ctx=15822307322141815264487] SIP peer state: Connecting
2020-02-20 20:32:14.892 INFO: [12742] org.jitsi.jigasi.SipGatewaySession.handleCallState().1123 [ctx=15822307322141815264487] Sip call IN_PROGRESS: Call: id=15822307322131724569495 peers=1
2020-02-20 20:32:14.892 INFO: [12742] org.jitsi.jigasi.SipGatewaySession.handleCallState().1132 [ctx=15822307322141815264487] SIP call format used: rtpmap:0 PCMU/8000
2020-02-20 20:32:14.904 INFO: [12742] org.jitsi.jigasi.SipGatewaySession.peerStateChanged().1204 [ctx=15822307322141815264487] SIP peer state: Connected
2020-02-20 20:32:14.904 INFO: [12742] service.protocol.media.CallPeerMediaHandler.start().1961 Starting
2020-02-20 20:32:14.921 INFO: [12743] org.jitsi.jigasi.SipGatewaySession.handleCallState().1138 [ctx=15822307322141815264487] SIP call ended: CallPeerChangeEvent: type=CallPeerStatusChange oldV=net.java.sip.communicator.service.protocol.CallPeerState:Connected newV=net.java.sip.communicator.service.protocol.CallPeerState:Disconnected for peer=9179297359 9179297359@64.154.41.178;status=Disconnected
2020-02-20 20:32:14.926 INFO: [12743] org.jitsi.jigasi.SipGatewaySession.peerStateChanged().1204 [ctx=15822307322141815264487] SIP peer state: Disconnected
2020-02-20 20:32:14.944 INFO: [112] service.protocol.media.MediaHandler.registerDynamicPTsWithStream().1003 Dynamic PT map: 126=rtpmap:-1 telephone-event/8000; 111=rtpmap:-1 opus/48000/2 fmtp:useinbandfec=1;minptime=10; 103=rtpmap:-1 unknown/90000;
2020-02-20 20:32:14.944 INFO: [112] service.protocol.media.MediaHandler.registerDynamicPTsWithStream().1020 PT overrides [103->104 ]
2020-02-20 20:32:14.980 INFO: [112] service.protocol.media.CallPeerMediaHandler.start().1961 Starting
2020-02-20 20:32:15.098 SEVERE: [12742] impl.protocol.sip.SipStackSharing.logApplicationException().1145 An error occurred while processing event of type: javax.sip.DialogTerminatedEvent
java.lang.NullPointerException
at net.sf.fmj.media.rtp.RTPSessionMgr.createSendStream(RTPSessionMgr.java:902)
at net.sf.fmj.media.rtp.RTPSessionMgr.createSendStream(RTPSessionMgr.java:985)
at org.jitsi.impl.neomedia.rtp.StreamRTPManager.createSendStream(StreamRTPManager.java:121)
at org.jitsi.impl.neomedia.MediaStreamImpl.createSendStreams(MediaStreamImpl.java:1021)
at org.jitsi.impl.neomedia.MediaStreamImpl.startSendStreams(MediaStreamImpl.java:3175)
at org.jitsi.impl.neomedia.MediaStreamImpl.start(MediaStreamImpl.java:3064)
at org.jitsi.impl.neomedia.MediaStreamImpl.start(MediaStreamImpl.java:3027)
at net.java.sip.communicator.service.protocol.media.CallPeerMediaHandler.start(CallPeerMediaHandler.java:1973)
at net.java.sip.communicator.impl.protocol.sip.CallPeerMediaHandlerSipImpl.start(CallPeerMediaHandlerSipImpl.java:1914)
at net.java.sip.communicator.impl.protocol.sip.CallPeerSipImpl.processAck(CallPeerSipImpl.java:724)
at net.java.sip.communicator.impl.protocol.sip.OperationSetBasicTelephonySipImpl.processAck(OperationSetBasicTelephonySipImpl.java:1311)
at net.java.sip.communicator.impl.protocol.sip.OperationSetBasicTelephonySipImpl.processRequest(OperationSetBasicTelephonySipImpl.java:359)
at net.java.sip.communicator.impl.protocol.sip.ProtocolProviderServiceSipImpl.processRequest(ProtocolProviderServiceSipImpl.java:1114)
at net.java.sip.communicator.impl.protocol.sip.SipStackSharing.processRequest(SipStackSharing.java:702)
at gov.nist.javax.sip.EventScanner.deliverRequestEvent(EventScanner.java:250)
at gov.nist.javax.sip.EventScanner.deliverEvent(EventScanner.java:146)
at gov.nist.javax.sip.SipProviderImpl.handleEvent(SipProviderImpl.java:185)
at gov.nist.javax.sip.DialogFilter.processRequest(DialogFilter.java:1324)
at gov.nist.javax.sip.stack.SIPServerTransactionImpl.processRequest(SIPServerTransactionImpl.java:811)
at gov.nist.javax.sip.stack.UDPMessageChannel.processMessage(UDPMessageChannel.java:568)
at gov.nist.javax.sip.stack.UDPMessageChannel.processIncomingDataPacket(UDPMessageChannel.java:514)
at gov.nist.javax.sip.stack.UDPMessageChannel.run(UDPMessageChannel.java:319)
at java.lang.Thread.run(Thread.java:748)
2020-02-20 20:32:15.106 INFO: [112] org.jitsi.jigasi.JvbConference.callStateChanged().1122 [ctx=15822307322141815264487] JVB conference call IN_PROGRESS.
2020-02-20 20:32:15.394 INFO: [12727] impl.protocol.jabber.CallPeerMediaHandlerJabberImpl.harvestCandidates().1198 End candidate harvest within 1303 ms
2020-02-20 20:32:15.397 WARNING: [12727] impl.protocol.jabber.IceUdpTransportManager.startConnectivityEstablishment().1073 No ICE media stream for media: video - ignored candidates.
2020-02-20 20:32:15.542 INFO: [12727] org.jitsi.jigasi.JvbConference.incomingCallReceived().1024 [ctx=15822307322141815264487] Got invite from 2535102d
2020-02-20 20:32:19.926 INFO: [12749] org.jitsi.jigasi.SipGatewaySession.sipCallEnded().629 [ctx=15822307322141815264487] Sip call ended: Call: id=15822307322131724569495 peers=0
2020-02-20 20:32:19.927 INFO: [12749] org.jitsi.jigasi.JvbConference.stop().500 [ctx=15822307322141815264487] Removing account Jabber:9179297359@guphub.com/9179297359
2020-02-20 20:32:19.954 INFO: [12749] impl.protocol.jabber.OperationSetBasicTelephonyJabberImpl.registrationStateChanged().132 Jingle : OFF
2020-02-20 20:32:19.956 INFO: [12749] org.jitsi.jigasi.AbstractGateway.notifyCallEnded().128 [ctx=15822307322141815264487] Removed session for call. Sessions:0
2020-02-20 20:32:19.958 SEVERE: [184] org.jitsi.jigasi.JvbConference.callStateChanged().1114 [ctx=15822307322141815264487] Call change event for different call ? Call: id=15822307334941992282019 peers=0 : null
2020-02-20 20:32:19.983 SEVERE: [12756] org.jitsi.impl.neomedia.RTPConnectorOutputStream.log() Failed to send a packet to target /10.17.0.5:10000:java.io.IOException: No active socket.
2020-02-20 20:32:19.999 SEVERE: [184] org.jitsi.impl.neomedia.RTPConnectorOutputStream.log() Failed to send a packet to target /10.17.0.5:10000:java.io.IOException: No active socket.

Thank you in Advance,
-Gupper

Calling in the house jigasi expert @damencho

Is there anything pending you might need from me that I could share to help better understand my issue ? Any help or support is welcome and appreciated . I can share my contact information and provide more logs if needed.

Thanks & Regards
Alexander G. Solomon

347-829-9256

Maybe send me the pcap file generated from jigasi after unsuccessful call. Should be somewhere in a subfolder in the log folder. Send it to damencho at jitsi dot org.

Hello Damian,

I sent the pcap files you requested.

-Gupper

I haven’t receive anything.

I sent to it to … is this the email address ?

Thanks & Regards
Alexander G. Solomon

347-829-9256

Yes, I will check later the spam folder… As I haven’t received it yet

Ok thank you.

Thanks & Regards
Alexander G. Solomon

347-829-9256

Nope, nothing is received.

I just sent once again .

Thanks & Regards
Alexander G. Solomon

347-829-9256

Hello Damian,

I reinstalled jitsi and still having issue with sip incoming calls. I now have this this error…

2020-04-04 21:27:54.976 INFO: [194] org.jitsi.jigasi.SipGatewaySession.run().1295 [ctx=15860356739671677974842]Using default JVB room name property gupcental@conference.meet.guphub.com

2020-04-04 21:27:54.983 INFO: [194] org.jitsi.jigasi.JvbConference.setXmppProvider().539 [ctx=15860356739671677974842] Using ProtocolProviderServiceJabberImpl(Jabber:24cb3132@meet.guphub.com/24cb3132)

2020-04-04 21:27:55.067 INFO: [196] impl.protocol.jabber.OperationSetBasicTelephonyJabberImpl.registrationStateChanged().125 Jingle : ON

2020-04-04 21:27:55.068 INFO: [196] org.jitsi.jigasi.JvbConference.registrationStateChanged().577 [ctx=15860356739671677974842] Registering XMPP.

2020-04-04 21:27:55.077 INFO: [196] impl.protocol.jabber.ProtocolProviderServiceJabberImpl.authenticated().2535 Authenticated: false

2020-04-04 21:27:55.088 INFO: [196] org.jitsi.jigasi.JvbConference.joinConferenceRoom().648 [ctx=15860356739671677974842] Joining JVB conference room: gupcental@conference.meet.guphub.com

2020-04-04 21:27:55.100 SEVERE: [196] org.jitsi.jigasi.JvbConference.inviteFocus().1376 [ctx=15860356739671677974842] Could not invite the focus to the conference

org.jivesoftware.smack.XMPPException$XMPPErrorException: XMPP error reply received from focus.meet.guphub.com: XMPPError: not-acceptable - modify

at org.jivesoftware.smack.XMPPException$XMPPErrorException.ifHasErrorThenThrow(XMPPException.java:132)

at org.jivesoftware.smack.StanzaCollector.nextResultOrThrow(StanzaCollector.java:263)

at org.jivesoftware.smack.StanzaCollector.nextResultOrThrow(StanzaCollector.java:214)

at org.jitsi.jigasi.JvbConference.inviteFocus(JvbConference.java:1370)

at org.jitsi.jigasi.JvbConference.joinConferenceRoom(JvbConference.java:716)

at org.jitsi.jigasi.JvbConference.registrationStateChanged(JvbConference.java:569)

at net.java.sip.communicator.service.protocol.AbstractProtocolProviderService.fireRegistrationStateChanged(AbstractProtocolProviderService.java:187)

at net.java.sip.communicator.service.protocol.AbstractProtocolProviderService.fireRegistrationStateChanged(AbstractProtocolProviderService.java:141)

at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.connectAndLogin(ProtocolProviderServiceJabberImpl.java:1389)

at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.connectAndLogin(ProtocolProviderServiceJabberImpl.java:970)

at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.initializeConnectAndLogin(ProtocolProviderServiceJabberImpl.java:795)

at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.register(ProtocolProviderServiceJabberImpl.java:500)

at org.jitsi.jigasi.util.RegisterThread.run(RegisterThread.java:59)

2020-04-04 21:28:25.131 SEVERE: [209] org.jitsi.jigasi.JvbConference.run().1471 [ctx=15860356739671677974842] Did not received session invite (30000 ms)

2020-04-04 21:28:25.132 INFO: [209] org.jitsi.jigasi.JvbConference.stop().500 [ctx=15860356739671677974842] Removing account Jabber:24cb3132@meet.guphub.com/24cb3132

2020-04-04 21:28:25.143 INFO: [209] impl.protocol.jabber.OperationSetBasicTelephonyJabberImpl.registrationStateChanged().132 Jingle : OFF

2020-04-04 21:28:25.144 WARNING: [211] org.jivesoftware.smack.roster.Roster.processStanza() Roster not loaded while processing Presence Stanza [to=a1a51656-a582-450f-94d1-321c24372e03@meet.guphub.com/24cb3132,from=gupcental@conference.meet.guphub.com/24cb3132,id=atU85-108,type=unavailable,]

2020-04-04 21:28:25.144 WARNING: [211] org.jivesoftware.smack.roster.Roster.processStanza() Roster not loaded while processing Presence Stanza [from=a1a51656-a582-450f-94d1-321c24372e03@meet.guphub.com/24cb3132,id=atU85-110,type=unavailable,]

2020-04-04 21:28:25.146 INFO: [212] org.jitsi.jigasi.SipGatewaySession.handleCallState().1138 [ctx=15860356739671677974842] SIP call ended: CallPeerChangeEvent: type=CallPeerStatusChange oldV=net.java.sip.communicator.service.protocol.CallPeerState:Incoming Call newV=net.java.sip.communicator.service.protocol.CallPeerState:Failed for peer=5166405673 5166405673@64.154.41.178;status=Failed

2020-04-04 21:28:25.147 INFO: [212] org.jitsi.jigasi.SipGatewaySession.sipCallEnded().629 [ctx=15860356739671677974842] Sip call ended: Call: id=15860356739661861989962 peers=0

2020-04-04 21:28:25.147 INFO: [212] org.jitsi.jigasi.AbstractGateway.notifyCallEnded().128 [ctx=15860356739671677974842] Removed session for call. Sessions:0

2020-04-04 21:28:25.149 INFO: [212] org.jitsi.jigasi.SipGatewaySession.peerStateChanged().1204 null SIP peer state: Failed

Looking for some guidance in resolving SIP incoming calls issue.