Jitsi Mobile (Secured with Valid Cert)


#1

We have a valid cert installed for our Jitsi Custom Server, joining on a room via mobile already prompted us a login page(no more black screen)

  • Configured secured domain
  • Creating and joining a room in desktop works
  • meet.jit.si works too when joining via phone on a room (audio and video)

But joining via phone application doesn’t connect us inside the room, we we’re prompted a red screen showing a connectivity issue. Just asking for some advice on here. TIA


#2

Make sure you have the whole chain of certs installed on the server.


#3

Yes we installed it all, but it keeps disconnecting us after joining on a room.


#4

On our mobile jitsi we tried

  • Creating a room via mobile (successful - voice and camera activated)
  • Entering the room (successful login and voice and camera activated) we only see ourselves and not the other party. Only the avatar is shown.
  • After a certain time from joining the host room (about 10-20 seconds I got this RED SCREEN showing an error)

#5

Have you tried entering with 3 participants from desktop, does it work?


#6

Yes desktop platform works, with 3 or more participants, the only problem is on the mobile platform.


#7

Do we need to open some ports for mobile? Because we think that it is an issue on the firewall.


#8

Nope samo ports as when using it from desktop. Can you try opening chrome and open the url, do you see a warning about the certificate?


#9

After installing the valid certificates, there are no more warnings encountered.
(Tested with chrome and other browsers)


#10

We also tried disconnecting to our VPN and creating a room was successful, however if we joined we would get black screen and only the avatar is shown, both mobile and browser.

PS: NAT is already configured.


#11

Are you using wifi or mobile data?
So you say without VPN it works and with VPN it doesn’t work?


#12

Wifi connection.
It’s actually reverse, connected with VPN will let us join the room without any problems audio and video good.


Picture: Tried connecting mobile on a room created on desktop. After logging in the mobile, we can’t see each other.


#14

If it succeds with VPN, I suspect the settings about addresses in jvb are wrong and it advertises addresses which can be accessed only when you are on VPN.


#15

Update = Solved - changed some settings on addresses, much thanks.