Jitsi Meet Call Not Connecting - Continuous Loading Issue

Developers
1

Hello Jitsi Community,

I am currently facing an issue with my self-hosted Jitsi Meet server where calls are not connecting and the interface keeps loading indefinitely. I would greatly appreciate any help or insights into this issue.
The same server used to be working correctly before, but doesn’t connect anymore , and I have not made any changes to it.

Here’s what I’ve done and the issues I’ve encountered so far:

I have installed Jitsi Meet on a server running Debian 10 and my Jitsi Meet version is 2.0.6726-1.

The issue I’m experiencing is that the Jitsi Meet interface just keeps loading and doesn’t connect to a call. When I open my custom jitsi server on the browser, the home screen opens occasionally , or sometimes the error message is shown - “upstream connect error or disconnect/reset before headers. retried and the latest reset reason: remote connection failure, transport failure reason: TLS error: 268435703:SSL routines:OPENSSL_internal:WRONG_VERSION_NUMBER”.

On trying to create a meeting on the browser, the meeting page microphone and video doesnt respond and it doesn’t connect correctly.

I have checked the SSL/TLS configuration on the server and the TLS version is set to “tlsv1_2+”.

I have checked the logs but did not find any error messages that could shed light on the issue.

I have attempted to troubleshoot this issue in a number of ways, upgrading jitsi meet, prosody, checking the XMPP configuration, checking the SSL/TLS configuration, and ensuring that the firewall rules are correctly set. However, the issue persists.

Any insights, suggestions, or help would be greatly appreciated.

Thank you in advance for your help!

2

Did you check the status of services?

systemctl status prosody
systemctl status jicofo
systemctl status jitsi-videobridge2
3

All services are active

user@instance-group-1-h5kc:~$ systemctl status prosody
● prosody.service - Prosody XMPP Server
   Loaded: loaded (/lib/systemd/system/prosody.service; enabled; vendor preset: enabled)
   Active: active (running) since Tue 2023-05-16 08:37:29 UTC; 7s ago
     Docs: https://prosody.im/doc
 Main PID: 15571 (lua5.2)
    Tasks: 1 (limit: 65000)
   Memory: 9.0M
   CGroup: /system.slice/prosody.service
           └─15571 lua5.2 /usr/bin/prosody

May 16 08:37:29 instance-group-1-h5kc systemd[1]: Started Prosody XMPP Server.
user@instance-group-1-h5kc:~$ systemctl status prosody
● prosody.service - Prosody XMPP Server
   Loaded: loaded (/lib/systemd/system/prosody.service; enabled; vendor preset: enabled)
   Active: active (running) since Tue 2023-05-16 08:37:29 UTC; 2min 41s ago
     Docs: https://prosody.im/doc
 Main PID: 15571 (lua5.2)
    Tasks: 1 (limit: 65000)
   Memory: 10.2M
   CGroup: /system.slice/prosody.service
           └─15571 lua5.2 /usr/bin/prosody

May 16 08:37:29 instance-group-1-h5kc systemd[1]: Started Prosody XMPP Server.
user@instance-group-1-h5kc:~$ systemctl status jicofo
● jicofo.service - LSB: Jitsi conference Focus
   Loaded: loaded (/etc/init.d/jicofo; generated)
   Active: active (running) since Tue 2023-05-16 06:53:15 UTC; 1h 46min ago
     Docs: man:systemd-sysv-generator(8)
  Process: 14252 ExecStart=/etc/init.d/jicofo start (code=exited, status=0/SUCCESS)
    Tasks: 229 (limit: 65000)
   Memory: 193.2M
   CGroup: /system.slice/jicofo.service
           └─14259 java -Xmx3072m -XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/tmp -Djdk.tls.ephemeralDHKeySize=2048 -Dconfig.file=/etc/jitsi/jicofo/jicofo.conf -Dnet.java.sip

May 16 06:53:15 instance-group-1-h5kc systemd[1]: jicofo.service: Succeeded.
May 16 06:53:15 instance-group-1-h5kc systemd[1]: Stopped LSB: Jitsi conference Focus.
May 16 06:53:15 instance-group-1-h5kc systemd[1]: jicofo.service: Found left-over process 351 (java) in control group while starting unit. Ignoring.
May 16 06:53:15 instance-group-1-h5kc systemd[1]: This usually indicates unclean termination of a previous run, or service implementation deficiencies.
May 16 06:53:15 instance-group-1-h5kc systemd[1]: Starting LSB: Jitsi conference Focus...
May 16 06:53:15 instance-group-1-h5kc jicofo[14252]: Starting jicofo: jicofo started.
May 16 06:53:15 instance-group-1-h5kc systemd[1]: Started LSB: Jitsi conference Focus.```
4

Check your browser logs for errors.
Did you deploy (and update) the entire Jitsi Meet package (including all components)?