Jitsi Meet Audio Issue

Hey

I have implemented jitsi on our server but right now we are facing an issue where two user connected to each other one at laptop and other at phone browser. Laptop user can hear the other user but the phone user cannot hear the user voice who is at the laptop. Please help me to understand why this issue is coming. I am not able to figure out this

Hi @Gaurav_Gupta

Your JITSI server is behind NAT ? If yes then you have to update your videobridge settings.

Thank you