Jitsi Freeze and bad connection

Hello,

I have installed Jitsi with the manual on Github. I can say all working, but the quality is very bad and the ping over 500ms. Video is freezing all 20 seconds (2 or 3 Customer in a Room). In the Log I can see no problem…

The Server has 8GB RAM and 4 Core. Located in Franconia Germany and has 1 GB Up/Down

What can I do?

Thanks for your help :smiley:

TheMatzy

Having ping over 500ms can be a problem, find why is that. Maybe local network issue, not the server? Can you try from another location?

Yes I installed it von 3 Vserver in, Frankfurt, australia and america. But there all the same Problems. The Server has a public IP Adress no private adresses. No firewall is installed on or before the VServer. I can’t understand it… The people talk in a Jitsi Room and 2 Minutes it works really good and than abruptly the connection is over 500ms the video is stopping and the packet loses are rising up. I can speak with the people and the sound is really fast and excellent, only the video is not working… What can I do?

That are my Logs from Jicofo

Jicofo 2020-03-05 14:49:14.982 INFORMATION: [57] org.jitsi.jicofo.xmpp.FocusComponent.handleConferenceIq().401 Focus request for room: channel100mode@conference.meeting.domain.tld
Jicofo 2020-03-05 14:49:15.148 INFORMATION: [28] org.jitsi.jicofo.ChatRoomRoleAndPresence.log() Chat room event ChatRoomMemberPresenceChangeEvent[type=MemberJoined sourceRoom=org.jitsi.impl.protocol.xmpp$
Jicofo 2020-03-05 14:49:15.149 INFORMATION: [28] org.jitsi.jicofo.JitsiMeetConferenceImpl.log() Member channel100mode@conference.meeting.domain.tld/ac8f9ad6 joined.
Jicofo 2020-03-05 14:49:15.149 INFORMATION: [28] org.jitsi.impl.protocol.xmpp.colibri.OperationSetColibriConferenceImpl.log() Conference created: org.jitsi.impl.protocol.xmpp.colibri.ColibriConferenceImp$
Jicofo 2020-03-05 14:49:15.150 INFORMATION: [28] org.jitsi.jicofo.JitsiMeetConferenceImpl.log() Added participant jid= channel100mode@conference.meeting.domain.tld/df27474d, bridge=jitsi-videobridge.meeting.g$
Jicofo 2020-03-05 14:49:15.150 INFORMATION: [28] org.jitsi.jicofo.JitsiMeetConferenceImpl.log() Region info, conference=ffad86 octo_enabled= false: [[null, null]]
Jicofo 2020-03-05 14:49:15.150 INFORMATION: [28] org.jitsi.jicofo.JitsiMeetConferenceImpl.log() Added participant jid= channel100mode@conference.meeting.domain.tld/ac8f9ad6, bridge=jitsi-videobridge.meeting.g$
Jicofo 2020-03-05 14:49:15.151 INFORMATION: [28] org.jitsi.jicofo.JitsiMeetConferenceImpl.log() Region info, conference=ffad86 octo_enabled= false: [[null, null, null]]
Jicofo 2020-03-05 14:49:15.553 INFORMATION: [102] org.jitsi.jicofo.AbstractChannelAllocator.log() Using jitsi-videobridge.meeting.domain.tld to allocate channels for: Participant[endpointId=df27474d]
Jicofo 2020-03-05 14:49:15.555 INFORMATION: [52] org.jitsi.jicofo.Bridge.log() Adding 1 video streams on jitsi-videobridge.meeting.domain.tld video streams: 0 diff: 1 (estimated: 1)
Jicofo 2020-03-05 14:49:15.571 INFORMATION: [63] org.jitsi.jicofo.AbstractChannelAllocator.log() Using jitsi-videobridge.meeting.domain.tld to allocate channels for: Participant[endpointId=ac8f9ad6]
Jicofo 2020-03-05 14:49:15.573 INFORMATION: [52] org.jitsi.jicofo.Bridge.log() Adding 3 video streams on jitsi-videobridge.meeting.domain.tld video streams: 0 diff: 4 (estimated: 4)
Jicofo 2020-03-05 14:49:15.975 INFORMATION: [28] org.jitsi.jicofo.JitsiMeetConferenceImpl.log() Received session-accept from ac8f9ad6 with accepted sources:Sources{ video: [ssrc=2691182320 ] audio: [ssrc$
Jicofo 2020-03-05 14:49:15.976 WARNUNG: [28] org.jitsi.jicofo.JitsiMeetConferenceImpl.log() No jingle session yet for df27474d
Jicofo 2020-03-05 14:49:15.983 INFORMATION: [28] org.jitsi.jicofo.JitsiMeetConferenceImpl.log() Received session-accept from df27474d with accepted sources:Sources{ video: [ssrc=1492320554 ] audio: [ssrc$
Jicofo 2020-03-05 14:49:15.985 INFORMATION: [28] org.jitsi.jicofo.LipSyncHack.log() Not merging A/V streams from channel100mode@conference.meeting.domain.tld/df27474d to channel100mode@conference.meeting.channel100.d$
Jicofo 2020-03-05 14:49:15.986 INFORMATION: [28] org.jitsi.protocol.xmpp.AbstractOperationSetJingle.sendAddSourceIQ().478 Notify add SSRC channel100mode@conference.meeting.domain.tld/ac8f9ad6 SID: b2ve42ltev1$
Jicofo 2020-03-05 14:49:15.986 INFORMATION: [28] org.jitsi.jicofo.LipSyncHack.log() Not merging A/V streams from channel100mode@conference.meeting.domain.tld/ac8f9ad6 to channel100mode@conference.meeting.channel100.d$
Jicofo 2020-03-05 14:49:15.986 INFORMATION: [28] org.jitsi.protocol.xmpp.AbstractOperationSetJingle.sendAddSourceIQ().478 Notify add SSRC channel100mode@conference.meeting.domain.tld/df27474d SID: 2ta75ilp58h$
Jicofo 2020-03-05 14:49:16.238 INFORMATION: [28] org.jitsi.jicofo.LipSyncHack.log() Not merging A/V streams from channel100mode@conference.meeting.domain.tld/df27474d to channel100mode@conference.meeting.channel100.d$
Jicofo 2020-03-05 14:49:16.239 INFORMATION: [28] org.jitsi.protocol.xmpp.AbstractOperationSetJingle.sendAddSourceIQ().478 Notify add SSRC channel100mode@conference.meeting.domain.tld/ac8f9ad6 SID: b2ve42ltev1$
Jicofo 2020-03-05 14:49:16.316 INFORMATION: [28] org.jitsi.jicofo.LipSyncHack.log() Not merging A/V streams from channel100mode@conference.meeting.domain.tld/ac8f9ad6 to channel100mode@conference.meeting.channel100.d$
Jicofo 2020-03-05 14:49:16.316 INFORMATION: [28] org.jitsi.protocol.xmpp.AbstractOperationSetJingle.sendAddSourceIQ().478 Notify add SSRC channel100mode@conference.meeting.domain.tld/df27474d SID: 2ta75ilp58h$
Jicofo 2020-03-05 14:52:40.034 INFORMATION: [55] org.jitsi.jicofo.xmpp.FocusComponent.handleConferenceIq().401 Focus request for room: channel100mode@conference.meeting.domain.tld
Jicofo 2020-03-05 14:52:40.352 INFORMATION: [28] org.jitsi.jicofo.ChatRoomRoleAndPresence.log() Chat room event ChatRoomMemberPresenceChangeEvent[type=MemberJoined sourceRoom=org.jitsi.impl.protocol.xmpp$
Jicofo 2020-03-05 14:52:40.352 INFORMATION: [28] org.jitsi.jicofo.JitsiMeetConferenceImpl.log() Member channel100mode@conference.meeting.domain.tld/741b4249 joined.
Jicofo 2020-03-05 14:52:40.352 INFORMATION: [28] org.jitsi.jicofo.JitsiMeetConferenceImpl.log() Added participant jid= channel100mode@conference.meeting.domain.tld/741b4249, bridge=jitsi-videobridge.meeting.g$
Jicofo 2020-03-05 14:52:40.352 INFORMATION: [28] org.jitsi.jicofo.JitsiMeetConferenceImpl.log() Region info, conference=ffad86 octo_enabled= false: [[null, null, null, null]]
Jicofo 2020-03-05 14:52:41.043 INFORMATION: [101] org.jitsi.jicofo.AbstractChannelAllocator.log() Using jitsi-videobridge.meeting.domain.tld to allocate channels for: Participant[endpointId=741b4249]
Jicofo 2020-03-05 14:52:41.045 INFORMATION: [52] org.jitsi.jicofo.Bridge.log() Adding 5 video streams on jitsi-videobridge.meeting.domain.tld video streams: 0 diff: 9 (estimated: 9)
Jicofo 2020-03-05 14:52:41.055 INFORMATION: [101] org.jitsi.jicofo.LipSyncHack.log() Not merging A/V streams from channel100mode@conference.meeting.domain.tld/df27474d to channel100mode@conference.meeting.channel100.$
Jicofo 2020-03-05 14:52:41.056 INFORMATION: [101] org.jitsi.jicofo.LipSyncHack.log() Not merging A/V streams from channel100mode@conference.meeting.domain.tld/ac8f9ad6 to channel100mode@conference.meeting.channel100.$
Jicofo 2020-03-05 14:52:41.707 INFORMATION: [28] org.jitsi.jicofo.JitsiMeetConferenceImpl.log() Received session-accept from 741b4249 with accepted sources:Sources{ video: [ssrc=1186229184 ssrc=132254430$
Jicofo 2020-03-05 14:52:41.709 INFORMATION: [28] org.jitsi.jicofo.LipSyncHack.log() Not merging A/V streams from channel100mode@conference.meeting.domain.tld/741b4249 to channel100mode@conference.meeting.channel100.d$
Jicofo 2020-03-05 14:52:41.709 INFORMATION: [28] org.jitsi.jicofo.LipSyncHack.log() Not merging A/V streams from channel100mode@conference.meeting.domain.tld/741b4249 to channel100mode@conference.meeting.channel100.d$
Jicofo 2020-03-05 14:52:41.709 INFORMATION: [28] org.jitsi.jicofo.LipSyncHack.log() Not merging A/V streams from channel100mode@conference.meeting.domain.tld/741b4249 to channel100mode@conference.meeting.channel100.d$
Jicofo 2020-03-05 14:52:41.709 INFORMATION: [28] org.jitsi.protocol.xmpp.AbstractOperationSetJingle.sendAddSourceIQ().478 Notify add SSRC channel100mode@conference.meeting.domain.tld/df27474d SID: 2ta75ilp58h$
Jicofo 2020-03-05 14:52:41.710 INFORMATION: [28] org.jitsi.jicofo.LipSyncHack.log() Not merging A/V streams from channel100mode@conference.meeting.domain.tld/741b4249 to channel100mode@conference.meeting.channel100.d$
Jicofo 2020-03-05 14:52:41.710 INFORMATION: [28] org.jitsi.jicofo.LipSyncHack.log() Not merging A/V streams from channel100mode@conference.meeting.domain.tld/741b4249 to channel100mode@conference.meeting.channel100.d$
Jicofo 2020-03-05 14:52:41.710 INFORMATION: [28] org.jitsi.jicofo.LipSyncHack.log() Not merging A/V streams from channel100mode@conference.meeting.domain.tld/741b4249 to channel100mode@conference.meeting.channel100.d$
Jicofo 2020-03-05 14:52:41.710 INFORMATION: [28] org.jitsi.protocol.xmpp.AbstractOperationSetJingle.sendAddSourceIQ().478 Notify add SSRC channel100mode@conference.meeting.domain.tld/ac8f9ad6 SID: b2ve42ltev1$
Jicofo 2020-03-05 14:53:07.078 INFORMATION: [28] org.jitsi.jicofo.ChatRoomRoleAndPresence.log() Chat room event ChatRoomMemberPresenceChangeEvent[type=MemberLeft sourceRoom=org.jitsi.impl.protocol.xmpp.C$
Jicofo 2020-03-05 14:53:07.079 INFORMATION: [28] org.jitsi.jicofo.JitsiMeetConferenceImpl.log() Member channel100mode@conference.meeting.domain.tld/741b4249 is leaving
Jicofo 2020-03-05 14:53:07.079 INFORMATION: [28] org.jitsi.jicofo.JitsiMeetConferenceImpl.log() Terminating: channel100mode@conference.meeting.domain.tld/741b4249
Jicofo 2020-03-05 14:53:07.079 INFORMATION: [28] org.jitsi.protocol.xmpp.AbstractOperationSetJingle.terminateSession().620 Terminate session: channel100mode@conference.meeting.domain.tld/741b4249
Jicofo 2020-03-05 14:53:07.079 INFORMATION: [28] org.jitsi.jicofo.JitsiMeetConferenceImpl.log() Removing channel100mode@conference.meeting.domain.tld/741b4249 sources Sources{ video: [ssrc=1186229184 ssrc=132$
Jicofo 2020-03-05 14:53:07.079 INFORMATION: [28] org.jitsi.protocol.xmpp.AbstractOperationSetJingle.sendRemoveSourceIQ().581 Notify remove SSRC channel100mode@conference.meeting.domain.tld/df27474d SID: 2ta75$
Jicofo 2020-03-05 14:53:07.080 INFORMATION: [28] org.jitsi.protocol.xmpp.AbstractOperationSetJingle.sendRemoveSourceIQ().581 Notify remove SSRC channel100mode@conference.meeting.domain.tld/ac8f9ad6 SID: b2ve4$
Jicofo 2020-03-05 14:53:07.080 INFORMATION: [28] org.jitsi.jicofo.JitsiMeetConferenceImpl.log() Region info, conference=ffad86 octo_enabled= false: [[null, null, null]]

This sounds just as network issue to the bridge from the clients. Monitor the network, find does it change. Try another instances with better network …