Jitsi doesn't recognize microphone/audio or generall settings

Hey guys,

I have a very strange problem with my Jitsi client.

When I install jisti, I can’t make any general settings. The tab for this is always the same as the tab clicked before.
I uploaded a picture, I hope you can see it.

this problem only occurs on one computer in the company.
I have already tried all the obvious solutions.
Windows restarted, Jitsi reinstalled, etc. Nothing leads to the desired result.

jitsi_settings

Micrphone and audio settings are also not available as you can see.

Can you help me fix it.

I am using Windows 10 Pro, version 1903.
Operating system build 18362.476

You need more information, let me know.
Thank you
tom

  1. Which version of Jitsi do you use? Start with the latest stable version (currently 2.10).
  2. When you start Jitsi Desktop from the command prompt, do you get any warning/error messages?