[jitsi-dev] User questions on the dev list


#1

Hey folks,

I saw a couple of mails lately advising users that non-dev questions should be posted on the users list.

I just wanted to make it clear that we have no such rule at this point and posting any questions on this list is totally OK.

We may change this in the future if we have traffic problems but this is not currently the case.

Cheers,
Emil

···

--
https://jitsi.org


#2

Sorry if I over stepped, but that particular e-mail struck me as wrong... Not just the wrong list, but the wrong approach to solving problems. I will restrain myself in the future.

      Lee Sharp

···

On 05/29/2013 11:42 AM, Emil Ivov wrote:

Hey folks,

I saw a couple of mails lately advising users that non-dev questions
should be posted on the users list.

I just wanted to make it clear that we have no such rule at this point
and posting any questions on this list is totally OK.

We may change this in the future if we have traffic problems but this is
not currently the case.


#3

ok

- --
Yannik V�lker


#4

Hey folks,

I saw a couple of mails lately advising users that non-dev questions
should be posted on the users list.

I just wanted to make it clear that we have no such rule at this point
and posting any questions on this list is totally OK.

We may change this in the future if we have traffic problems but this is
not currently the case.

Sorry if I over stepped,

No criticism was implied in my mail. I was just clarifying :slight_smile:

but that particular e-mail struck me as
wrong... Not just the wrong list, but the wrong approach to solving
problems.

I complete share the sentiment. (I can assure you that no one could be more offended by people thinking we are not taking Jitsi seriously).

I really just wanted to clear out a technicality.

I will restrain myself in the future.

No, please don't :slight_smile:

Cheers,
Emil

···

On 29.05.13, 21:10, Lee Sharp wrote:

On 05/29/2013 11:42 AM, Emil Ivov wrote:

      Lee Sharp

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https://jitsi.org


#5

Hello,

Hey folks,

I saw a couple of mails lately advising users that non-dev questions should be posted on the users list.

I just wanted to make it clear that we have no such rule at this point and posting any questions on this list is totally OK.

We may change this in the future if we have traffic problems but this is not currently the case.

of course, not my actual problem, but my opinion is that you should recommend switching to the appropriate mailing list if the topic does not suit the (intended) purpose of the current one. Or merge them.

I'm not saying to kick these guys, but polite invite them to the other place.

If you mix the content on both lists, it can create a rather unprofessional feeling for people studying the archives, which happens for most of those analyzing (first time) if Jitsi is an option for their needs. Some wants it to use it, some whats to extend it, confusion is not good.

Might not be your case, but in the past it happened that many users joined our devel list because they thought they get faster access to developers. Then many old tech guys left because the content was no longer what they expected (those pretty much silent watches are important, as their input happens when some bad tech decisions are to be made for future development).

Waiting until it is a real problem, means you wait to lose something valuable by that time (e.g., many unsubscribes, get some bad reputation) to actually notice is a problem.

Cheers,
Daniel

···

On 5/29/13 6:42 PM, Emil Ivov wrote:

--
Daniel-Constantin Mierla - http://www.asipto.com
http://twitter.com/#!/miconda - http://www.linkedin.com/in/miconda
Kamailio Advanced Training, San Francisco, USA - June 24-27, 2013
   * http://asipto.com/u/katu *


#6

WooHoo! Permission! :slight_smile:

Actually, for such a high volume list things are surprisingly civilized. You must be doing something right. :slight_smile:

      Lee Sharp

···

On 05/29/2013 01:28 PM, Emil Ivov wrote:

I will restrain myself in the future.

No, please don't :slight_smile:


#7

Hi,

Piggy-backing on the thread on the correct list content....

Would you consider setting up a support forum? I find it much more user
friendly than list archives, and I think it better lends itself to
users' mutual help. Isn't there a critical mass of users already, to be
able to populate it and make it worth?

Sorry if you'd had this conversations before and i just missed it. Quite
possible.

karel

···

On 29.5.2013 22:11, Daniel-Constantin Mierla wrote:

Hello,

On 5/29/13 6:42 PM, Emil Ivov wrote:

Hey folks,

I saw a couple of mails lately advising users that non-dev questions
should be posted on the users list.

I just wanted to make it clear that we have no such rule at this
point and posting any questions on this list is totally OK.

We may change this in the future if we have traffic problems but this
is not currently the case.

of course, not my actual problem, but my opinion is that you should
recommend switching to the appropriate mailing list if the topic does
not suit the (intended) purpose of the current one. Or merge them.

I'm not saying to kick these guys, but polite invite them to the other
place.

If you mix the content on both lists, it can create a rather
unprofessional feeling for people studying the archives, which happens
for most of those analyzing (first time) if Jitsi is an option for
their needs. Some wants it to use it, some whats to extend it,
confusion is not good.

Might not be your case, but in the past it happened that many users
joined our devel list because they thought they get faster access to
developers. Then many old tech guys left because the content was no
longer what they expected (those pretty much silent watches are
important, as their input happens when some bad tech decisions are to
be made for future development).

Waiting until it is a real problem, means you wait to lose something
valuable by that time (e.g., many unsubscribes, get some bad
reputation) to actually notice is a problem.

Cheers,
Daniel


#8

Karel wrote:

Would you consider setting up a support forum? I find it
much more user friendly than list archives, and I think it
better lends itself to users' mutual help. Isn't there a
critical mass of users already, to be able to populate it
and make it worth?

rather than split the base and make another place to search,
perhaps registering the mailing lists (and uploading the mbox
archives) to Gmane &/or Nabble fills that role. Both offer
forum-like representations of the email archive, Gmane also
lets you see it as a blog-like layout if you like. It's all
the same content just mushed about and delivered in different
ways. Both have internal search tools.

But like Karel I'm late to the game, maybe it is already done?

thanks,
Hamish