[jitsi-dev] Re: Bug with Windows installer (3300)


#1

Hi Lubo et. al.,

Good idea. I had already downloaded 3303 and tried it, which resulted in the same problem. Before installing 3303 but after uninstalling 3300, I rebooted, just in case it would help, but it didn't.

Thanks,
Bram

> I'm Bram Wayman, a user of SIP Communicator. I was encouraged to write to
> this list to report a bug I found in the 3300 build (I'm running Windows XP
> SP3, 32 bit). When the installer finishes, the program will not run.
> Instead, it displays an error: "Class does not exist."

Could you please manually download and install build 3303 and let us
know whether it fixes the issue?

> In addition, the installer does not seem to want to install to my specified
> directory, which is different than the default. It appears to install to
> C:\Program Files\SIP Communicator no matter what I specify.

Thank you for the report! I'll check it out.

···

On Sat, Feb 19, 2011 at 3:28 PM, Bram Wayman <bram.wayman@mail.utexas.edu> wrote:
--

Bram Wayman - composer/conductor
http://www.bramwayman.com/

Over the years, I have gained the deepest respect for the impact of great music. If Beethoven mirrors our humanity and desire for transcendence, then for some of us a day without Beethoven's message is a day when we are not fully human.
-- David Dubal


#2

Dear Bram,

Could I please ask you to do the following:

1. Download "Process Explorer" from www.sysinternals.com. It should be
the first in the "Top 10 Downloads" section on the left but you could
easily find it by searching for "Process Explorer" on the page once it
loads.
2. Run "SIP Communicator", wait for the "Class does not exist" message
to appear and do not dismiss it.
3. Run "Process Explorer" and find javaw.exe or java.exe in the tree
that it displays. When your mouse pointer is over javaw.exe or
java.exe, you should see a tool tip containing its command line. It
should contain "SIP Communicator" or SIPCommunicator in it.
Right-click on the process you've found and choose "Properties...". A
dialog should appear and its Image tab should give you a "Command
line" text field to allow you to copy the command line. Please send it
to us.

Thank you very much,
Lyubomir

···

On Sun, Feb 20, 2011 at 1:08 AM, Bram Wayman <bram.wayman@mail.utexas.edu> wrote:

Good idea. I had already downloaded 3303 and tried it, which resulted in the
same problem. Before installing 3303 but after uninstalling 3300, I
rebooted, just in case it would help, but it didn't.


#3

Dear Lyubomir,

Neither java.exe nor javaw.exe are running, according to Process Manager. The only Java program running is JQS.exe, a Java quick-starter.

I also keep having to disable Symantec AntiVirus (10.1.6.6000), else it quarantines "run.exe," thinking it's Suspicious.SillyFDC.

Thanks,
Bram

···

On 02-19-2011 19.22, Lyubomir Marinov wrote:

On Sun, Feb 20, 2011 at 1:08 AM, Bram Wayman > <bram.wayman@mail.utexas.edu> wrote:

Good idea. I had already downloaded 3303 and tried it, which resulted in the
same problem. Before installing 3303 but after uninstalling 3300, I
rebooted, just in case it would help, but it didn't.

Dear Bram,

Could I please ask you to do the following:

1. Download "Process Explorer" from www.sysinternals.com. It should be
the first in the "Top 10 Downloads" section on the left but you could
easily find it by searching for "Process Explorer" on the page once it
loads.
2. Run "SIP Communicator", wait for the "Class does not exist" message
to appear and do not dismiss it.
3. Run "Process Explorer" and find javaw.exe or java.exe in the tree
that it displays. When your mouse pointer is over javaw.exe or
java.exe, you should see a tool tip containing its command line. It
should contain "SIP Communicator" or SIPCommunicator in it.
Right-click on the process you've found and choose "Properties...". A
dialog should appear and its Image tab should give you a "Command
line" text field to allow you to copy the command line. Please send it
to us.

Thank you very much,
Lyubomir

--

Bram Wayman - composer/conductor
http://www.bramwayman.com/

Over the years, I have gained the deepest respect for the impact of great music. If Beethoven mirrors our humanity and desire for transcendence, then for some of us a day without Beethoven's message is a day when we are not fully human.
-- David Dubal


#4

Neither java.exe nor javaw.exe are running, according to Process Manager.
The only Java program running is JQS.exe, a Java quick-starter.

Thank you very much for your patience! You've greatly narrowed down
the code in which the error may be coming from.

I also keep having to disable Symantec AntiVirus (10.1.6.6000), else it
quarantines "run.exe," thinking it's Suspicious.SillyFDC.

Well... Microsoft Security Essentials and Avira AntiVir find run.exe
to be fine. We may have to try building with mingw instead of
mingw-w32 then but I guess there isn't a guarantee that some other
anti-virus heuristic will not find it suspicious. Anyway, we could at
least try to satisfy Symantec AntiVirus which is popular.

···

On Sun, Feb 20, 2011 at 6:07 PM, Bram Wayman <bram.wayman@mail.utexas.edu> wrote:


#5

Sure thing -- thanks to you for such immediate attention! For what it's worth, I updated Java to 6.24, but it didn't make a difference.

-- Bram

···

On 02-20-2011 10.23, Lyubomir Marinov wrote:

On Sun, Feb 20, 2011 at 6:07 PM, Bram Wayman > <bram.wayman@mail.utexas.edu> wrote:

Neither java.exe nor javaw.exe are running, according to Process Manager.
The only Java program running is JQS.exe, a Java quick-starter.

Thank you very much for your patience! You've greatly narrowed down
the code in which the error may be coming from.

I also keep having to disable Symantec AntiVirus (10.1.6.6000), else it
quarantines "run.exe," thinking it's Suspicious.SillyFDC.

Well... Microsoft Security Essentials and Avira AntiVir find run.exe
to be fine. We may have to try building with mingw instead of
mingw-w32 then but I guess there isn't a guarantee that some other
anti-virus heuristic will not find it suspicious. Anyway, we could at
least try to satisfy Symantec AntiVirus which is popular.

--

Bram Wayman - composer/conductor
http://www.bramwayman.com/

Over the years, I have gained the deepest respect for the impact of great music. If Beethoven mirrors our humanity and desire for transcendence, then for some of us a day without Beethoven's message is a day when we are not fully human.
-- David Dubal