[jitsi-dev] No SIP profile after 2.9.5515-1


#1

I notice that versions after Jitsi 2.9.5515-1 don't find my user
profile, the one that is stored in ~/.jitsi/ on Ubuntu 14.04.4 LTS amd64.

If I upgrade to a more recent version, say 2.9.5521-1, then Jitsi just
shows that I am offline and does not find any accounts, other settings,
or call history. If I roll back to 2.9.5515-1 then it finds my accounts
and other settings as well as history. This is for SIP, I don't know
about how or if other services are affected.

Regards,
Lars


#2

This continues through 2.9.5523-1. In order to make any calls or have
any contacts listed I have to roll back to 2.9.5515-1. I've also tried
adding a new SIP account in 2.9.5523-1 but Jitsi says that the account
already exists though it won't display it or use it. What kind of
debugging information should I provide? Or what settings can I change
for normal use after v 20.9.5515-1?

Regards,
Lars

···

On 06/18/2016 02:17 PM, Lars Noodén wrote:

I notice that versions after Jitsi 2.9.5515-1 don't find my user
profile, the one that is stored in ~/.jitsi/ on Ubuntu 14.04.4 LTS amd64.

If I upgrade to a more recent version, say 2.9.5521-1, then Jitsi just
shows that I am offline and does not find any accounts, other settings,
or call history. If I roll back to 2.9.5515-1 then it finds my accounts
and other settings as well as history. This is for SIP, I don't know
about how or if other services are affected.

Regards,
Lars


#3

Sorry, I forgot your original mail. Can you please post your logs (or send them directly to me if you don't want them on the list).

Ingo

Freundliche Grüsse,
Ingo Bauersachs

-- sent from my mobile

···

On 29.06.2016, at 11:10, Lars Noodén <lars.nooden@gmail.com> wrote:

On 06/18/2016 02:17 PM, Lars Noodén wrote:
I notice that versions after Jitsi 2.9.5515-1 don't find my user
profile, the one that is stored in ~/.jitsi/ on Ubuntu 14.04.4 LTS amd64.

If I upgrade to a more recent version, say 2.9.5521-1, then Jitsi just
shows that I am offline and does not find any accounts, other settings,
or call history. If I roll back to 2.9.5515-1 then it finds my accounts
and other settings as well as history. This is for SIP, I don't know
about how or if other services are affected.

Regards,
Lars

This continues through 2.9.5523-1. In order to make any calls or have
any contacts listed I have to roll back to 2.9.5515-1. I've also tried
adding a new SIP account in 2.9.5523-1 but Jitsi says that the account
already exists though it won't display it or use it. What kind of
debugging information should I provide? Or what settings can I change
for normal use after v 20.9.5515-1?

Regards,
Lars

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#4

Sorry, I forgot your original mail. Can you please post your logs (or send
them directly to me if you don't want them on the list).

Got the logs privately from Lars: a few exceptions while loading native libraries. The SIP protocol cannot initialize because of that. It's probably caused by my cleanup attempts in builds 5516-5519. I need to install a few VMs to test what is actually missing (because the log complains about stuff I already brought back in build 5520).

Ingo

Ingo


#5

Thanks. It works now with 2.9.5532-1, if I create a new .jitsi directory.

With Jitsi 2.9.5532-1 it is still unable to read the existing profile.
With the old profile and .jitsi directory, the program starts up, but
instead of connecting to any SIP account it just says "me" in the pull
down menu for global status. Although no users are shown in the
Options->Accounts menu it gives this message when I try to add an SIP
account:

  This user already exists on the selected network.
  Please choose another user or network.

So the account is partially there it seems, since it is the one that
should be in the profile.

However, if I move / remove the .jitsi directory and enter the account
data anew, then I can connect with SIP and make calls.

So I guess that issue is resolved, unless you are curious about the old
profile.

Regards,
Lars

PS. Sorry for the delay, I did not see that the nighly builds had moved.

···

On 06/29/2016 11:31 PM, Ingo Bauersachs wrote:

Sorry, I forgot your original mail. Can you please post your logs
(or send them directly to me if you don't want them on the list).

Got the logs privately from Lars: a few exceptions while loading
native libraries. The SIP protocol cannot initialize because of that.
It's probably caused by my cleanup attempts in builds 5516-5519. I
need to install a few VMs to test what is actually missing (because
the log complains about stuff I already brought back in build 5520).

Ingo

Ingo


#6

Thanks. It works now with 2.9.5532-1, if I create a new .jitsi directory.

With Jitsi 2.9.5532-1 it is still unable to read the existing profile.
With the old profile and .jitsi directory, the program starts up, but
instead of connecting to any SIP account it just says "me" in the pull
down menu for global status. Although no users are shown in the
Options->Accounts menu it gives this message when I try to add an SIP
account:

  This user already exists on the selected network.
  Please choose another user or network.

So the account is partially there it seems, since it is the one that
should be in the profile.

However, if I move / remove the .jitsi directory and enter the account
data anew, then I can connect with SIP and make calls.

You can try removing the ~/.jitsi/sip-communicator.bin directory and keeping the old account. I somehow doubt that the actual profile is the problem.

So I guess that issue is resolved, unless you are curious about the old
profile.

Not really, I have enough other stuff to fix...

Regards,
Lars

PS. Sorry for the delay, I did not see that the nighly builds had moved.

The old repository is only still there because I haven't managed to fix the outstanding bugs for a 2.10 release (which would then update the repositories).

Ingo


#7

I was able track down the problem to a file
"~/.local/share/applications/lib.desktop" which contained some incorrect
Jitsi info and was competing with the legitimate jitsi.desktop file.
Removing the lib.desktop file got rid of double Jitsi icons in Ubuntu
Unity's Dash and allowed me to lock the right "icon" to the Launcher so
that everything is good now. It finds my profile / account information
now.

I'm not sure where lib.desktop came from. It's not there when I
reinstall 2.9.5533-1, but with it gone, things are working as they should.

Regards
Lars

···

On 09/07/2016 05:48 PM, Ingo Bauersachs wrote:

...
You can try removing the ~/.jitsi/sip-communicator.bin directory and
keeping the old account. I somehow doubt that the actual profile is
the problem.