[jitsi-dev] no audio using jingle on new MacBook Pro


#1

I have recently purchased a new MacBook pro from the latest series (13 inch) and installed/tried jitsi
(version 3445).

issue: if jingle (via Gmail) is used, I cannot hear the other partner (also no indication
of sounds on the bars below the video), he hears (and sees)
me well.
however if the SIP-protocol is used (via iptel) the sound appears normal (I can hear my
partner, also echo-test using echo@iptel.org is working).

My friend tried on his MacBook Pro (purchased last October) Jitsi with Gmail/jingle and audio is working (he can
hear me).

I dont have any possibility to make major changes with the audio settings
("build-in-audio" or "java-sound"), in both cases there is no sound using jingle.

[zrtp did not work for both iptel and gmail; probably an issue with the router on both
ends (?) ]

Can anybody reproduce this?

kind regards, MS


#2

Hi Mr Smith,

Le 28/04/11 21:50, Mr Smith a �crit :

I have recently purchased a new MacBook pro from the latest series (13 inch) and installed/tried jitsi
(version 3445).

issue: if jingle (via Gmail) is used, I cannot hear the other partner (also no indication
of sounds on the bars below the video), he hears (and sees)
me well.

Just to be sure, by "via Gmail" you mean with a @gmail.com address (with Jitsi) or via Gmail website ?

I have also a MacBook pro 8.1 (latest series) and I have no problems with Jingle calls and SIP calls (zrtp enabled). For information, in my Sound configuration panel I have portaudio, Built-in Input as audio input, Built-in Output as audio output and Built-in Output as Notifications.

Probably we need to see your logs (http://www.jitsi.org/index.php/Documentation/FAQ#logs) to investigate your problems.

···

--
Seb

however if the SIP-protocol is used (via iptel) the sound appears normal (I can hear my
partner, also echo-test using echo@iptel.org is working).

My friend tried on his MacBook Pro (purchased last October) Jitsi with Gmail/jingle and audio is working (he can
hear me).

I dont have any possibility to make major changes with the audio settings
("build-in-audio" or "java-sound"), in both cases there is no sound using jingle.

[zrtp did not work for both iptel and gmail; probably an issue with the router on both
ends (?) ]

Can anybody reproduce this?

kind regards, MS


#3

since latest update audio with zRTP using jitsi / jingle in both
directions is working again - thanks a lot!

now video preview is not working (and also no videocalls are possible)

kind regards, MS

···

On 4/28/11 9:50 PM, Mr Smith wrote:

I have recently purchased a new MacBook pro from the latest series (13 inch) and installed/tried jitsi
(version 3445).

issue: if jingle (via Gmail) is used, I cannot hear the other partner (also no indication
of sounds on the bars below the video), he hears (and sees)
me well.
however if the SIP-protocol is used (via iptel) the sound appears normal (I can hear my
partner, also echo-test using echo@iptel.org is working).

My friend tried on his MacBook Pro (purchased last October) Jitsi with Gmail/jingle and audio is working (he can
hear me).

I dont have any possibility to make major changes with the audio settings
("build-in-audio" or "java-sound"), in both cases there is no sound using jingle.

[zrtp did not work for both iptel and gmail; probably an issue with the router on both
ends (?) ]

Can anybody reproduce this?

kind regards, MS


#4

I tried today jingle-echotest using jitsi latest version on the Mac
calling gabble.echo@test.collabora.co.uk (thx to Ognian for this
helpful address!!!)
- and it worked nicely (clear nice sound, no jittering etc)

on same machine calling another jitsi user showed same problems as
previously describe in email on 28th April:
no audio, no zrtp, but partner can hear and see me well.

with same internet connection (WLAN router) I called same person with
IBM Lenovo WinXP (jitsi latest version using jingle) - and the
connection worked nicely (zrtp, audio, video - all ok) - so this issue
seems connected to Mac version of jitsi or is a software problem on my
Mac (?)
log-files have been sent

kind regards, MS

always using jitsi latest version using GMX/Gmail for jingle and IPTEL
for sip.

···

On 4/29/11 9:26 AM, Sebastien Vincent wrote:

Hi Mr Smith,

Le 28/04/11 21:50, Mr Smith a �crit :

I have recently purchased a new MacBook pro from the latest series
(13 inch) and installed/tried jitsi
(version 3445).

issue: if jingle (via Gmail) is used, I cannot hear the other partner
(also no indication
of sounds on the bars below the video), he hears (and sees)
me well.

Just to be sure, by "via Gmail" you mean with a @gmail.com address
(with Jitsi) or via Gmail website ?

I have also a MacBook pro 8.1 (latest series) and I have no problems
with Jingle calls and SIP calls (zrtp enabled). For information, in my
Sound configuration panel I have portaudio, Built-in Input as audio
input, Built-in Output as audio output and Built-in Output as
Notifications.

Probably we need to see your logs
(http://www.jitsi.org/index.php/Documentation/FAQ#logs) to investigate
your problems.

--
Seb

however if the SIP-protocol is used (via iptel) the sound appears
normal (I can hear my
partner, also echo-test using echo@iptel.org is working).

My friend tried on his MacBook Pro (purchased last October) Jitsi
with Gmail/jingle and audio is working (he can
hear me).

I dont have any possibility to make major changes with the audio
settings
("build-in-audio" or "java-sound"), in both cases there is no sound
using jingle.

[zrtp did not work for both iptel and gmail; probably an issue with
the router on both
ends (?) ]

Can anybody reproduce this?

kind regards, MS


#5

На 17.05.11 10:47, Mr.Smith написа:

since latest update audio with zRTP using jitsi / jingle in both
directions is working again - thanks a lot!

now video preview is not working (and also no videocalls are possible)

Thanks. Managed to reproduce. We are looking at it.

Emil

···

kind regards, MS

On 4/28/11 9:50 PM, Mr Smith wrote:

I have recently purchased a new MacBook pro from the latest series (13 inch) and installed/tried jitsi
(version 3445).

issue: if jingle (via Gmail) is used, I cannot hear the other partner (also no indication
of sounds on the bars below the video), he hears (and sees)
me well.
however if the SIP-protocol is used (via iptel) the sound appears normal (I can hear my
partner, also echo-test using echo@iptel.org is working).

My friend tried on his MacBook Pro (purchased last October) Jitsi with Gmail/jingle and audio is working (he can
hear me).

I dont have any possibility to make major changes with the audio settings
("build-in-audio" or "java-sound"), in both cases there is no sound using jingle.

[zrtp did not work for both iptel and gmail; probably an issue with the router on both
ends (?) ]

Can anybody reproduce this?

kind regards, MS


#6

Thank you for the report! I must've used an incorrect strip argument
that has broken the FFmpeg JNI library on 32-bit Java. I'm sorry for
any inconvenience this may've caused, a fix has been committed in
r8598.

···

On Tue, May 17, 2011 at 11:47 AM, Mr.Smith <mr.smith476@googlemail.com> wrote:

now video preview is not working (and also no videocalls are possible)