[jitsi-dev] Making Jitsi friendlier for new users


#1

Hi,

I have some possible bugs and suggestions which I hope can turn Jitsi
into an even better product, especially for new users.

I wanted to use Jitsi to talk to someone else, however some things were
not clear to her when she wanted to use the program.

- Out of all the protocols Jitsi can be used with, what is the default /
preferred protocol? I believe this should be XMPP, and this should be
made more obvious.

- How can one register for an XMPP account? It is not clear at all that
this can/should be done via jit.si, since there is no reference to it in
the program. I think it should be possible to register an account from
within the program, but second best would be to at least provide a link
to the registration page.

What currently happens is that the user is stuck with a myriad of
options, knows that she has a facebook account and manages to log in
with that but is unable to make video calls and wonders "and what now?"

Kind regards,

Jeroen van Splunder


#2

Hey Jeroen,

Hi,

I have some possible bugs and suggestions which I hope can turn Jitsi
into an even better product, especially for new users.

I wanted to use Jitsi to talk to someone else, however some things were
not clear to her when she wanted to use the program.

- Out of all the protocols Jitsi can be used with, what is the default /
preferred protocol?

SIP and XMPP are the most evolved. We don't have a preference among them and even support a mode for their combined use called CUSAX:

http://tools.ietf.org/html/draft-ivov-xmpp-cusax

I believe this should be XMPP, and this should be
made more obvious.

Just as you prefer XMPP others would prefer SIP. We try to keep both of them at roughly the same level of functionality.

- How can one register for an XMPP account?

This is kind of like asking: how can one register for an e-mail provider. It really depends on the service provider.

It is not clear at all that
this can/should be done via jit.si, since there is no reference to it in
the program. I think it should be possible to register an account from
within the program,

It is. When you are setting up an XMPP account, you have the option of creating an XMPP account. When you click that option jit.si is your default choice.

but second best would be to at least provide a link
to the registration page.

What currently happens is that the user is stuck with a myriad of
options, knows that she has a facebook account and manages to log in
with that but is unable to make video calls and wonders "and what now?"

Yes we realize that this is a common blocking point and we are considering various solutions.

One of them is having a default Jitsi service (probably using CUSAX). There's nothing final as a decision yet though.

Emil

···

On 29.06.13, 15:41, Jeroen van Splunder wrote:

--
https://jitsi.org


#3

I adhere to this last statements... Users need some extremely simple,
work-by-default solution.

Might sound stupid for any "advanced user", but "forcing" a user to
register an external account (and explaining him/her what this implies)
confuses the user so much.

Newcomers, unless willing to experiment with new things, just want a 2
step, next next accept behaviour.

I even struggle to explain friends / family why it's not jitsti's fault
when the SIP provider is down.... this shows that people tend to
asociate the whole "service" as one single concept.

A default wizard for creating a default account at SIP / XMPP privider
while the installlation will be great!!

Regards!

···

On 06/29/2013 03:41 PM, Jeroen van Splunder wrote:

Hi,

I have some possible bugs and suggestions which I hope can turn Jitsi
into an even better product, especially for new users.

I wanted to use Jitsi to talk to someone else, however some things were
not clear to her when she wanted to use the program.

- Out of all the protocols Jitsi can be used with, what is the default /
preferred protocol? I believe this should be XMPP, and this should be
made more obvious.

- How can one register for an XMPP account? It is not clear at all that
this can/should be done via jit.si, since there is no reference to it in
the program. I think it should be possible to register an account from
within the program, but second best would be to at least provide a link
to the registration page.

What currently happens is that the user is stuck with a myriad of
options, knows that she has a facebook account and manages to log in
with that but is unable to make video calls and wonders "and what now?"

Kind regards,

Jeroen van Splunder

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#4

Marcos,

Your complains are not new--anything someone does not understand is at the
fault of the program/application and can even be related to thoroughfares
and bus systems in cities we're not used to.

As far as I'm concerned, Jitsi already has a default wizard to configure
accounts by asking as few as two questions. We've all been at the
crossroads of life where things seem confusing and cumbersome, but if we
just take a step back, we can realize its us (the collective user) that can
also have problems.

Best,
Jungle

···

On 5 July 2013 08:38, Marcos Marcos <markos_j@yahoo.es> wrote:

On 06/29/2013 03:41 PM, Jeroen van Splunder wrote:
> Hi,
>
> I have some possible bugs and suggestions which I hope can turn Jitsi
> into an even better product, especially for new users.
>
> I wanted to use Jitsi to talk to someone else, however some things were
> not clear to her when she wanted to use the program.
>
> - Out of all the protocols Jitsi can be used with, what is the default /
> preferred protocol? I believe this should be XMPP, and this should be
> made more obvious.
>
> - How can one register for an XMPP account? It is not clear at all that
> this can/should be done via jit.si, since there is no reference to it in
> the program. I think it should be possible to register an account from
> within the program, but second best would be to at least provide a link
> to the registration page.
>
> What currently happens is that the user is stuck with a myriad of
> options, knows that she has a facebook account and manages to log in
> with that but is unable to make video calls and wonders "and what now?"
>
> Kind regards,
>
> Jeroen van Splunder
>
>
> _______________________________________________
> dev mailing list
> dev@jitsi.org
> Unsubscribe instructions and other list options:
> http://lists.jitsi.org/mailman/listinfo/dev
>
I adhere to this last statements... Users need some extremely simple,
work-by-default solution.

Might sound stupid for any "advanced user", but "forcing" a user to
register an external account (and explaining him/her what this implies)
confuses the user so much.

Newcomers, unless willing to experiment with new things, just want a 2
step, next next accept behaviour.

I even struggle to explain friends / family why it's not jitsti's fault
when the SIP provider is down.... this shows that people tend to
asociate the whole "service" as one single concept.

A default wizard for creating a default account at SIP / XMPP privider
while the installlation will be great!!

Regards!

_______________________________________________
dev mailing list
dev@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/dev

--
-------
inum: 883510009902611
sip: jungleboogie@sip2sip.info


#5

There have been so many threads written about this already, that
publishing a good entry in FAQ might spare a lot of typing.

Marcos and Jeroen, see for example
http://lists.jitsi.org/pipermail/users/2013-March/001909.html

karel

···

On 5.7.2013 17:38, Marcos Marcos wrote:

On 06/29/2013 03:41 PM, Jeroen van Splunder wrote:

Hi,

I have some possible bugs and suggestions which I hope can turn Jitsi
into an even better product, especially for new users.

I wanted to use Jitsi to talk to someone else, however some things were
not clear to her when she wanted to use the program.

- Out of all the protocols Jitsi can be used with, what is the default /
preferred protocol? I believe this should be XMPP, and this should be
made more obvious.

- How can one register for an XMPP account? It is not clear at all that
this can/should be done via jit.si, since there is no reference to it in
the program. I think it should be possible to register an account from
within the program, but second best would be to at least provide a link
to the registration page.

What currently happens is that the user is stuck with a myriad of
options, knows that she has a facebook account and manages to log in
with that but is unable to make video calls and wonders "and what now?"

Kind regards,

Jeroen van Splunder

_______________________________________________
dev mailing list
dev@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/dev

I adhere to this last statements... Users need some extremely simple,
work-by-default solution.

Might sound stupid for any "advanced user", but "forcing" a user to
register an external account (and explaining him/her what this implies)
confuses the user so much.

Newcomers, unless willing to experiment with new things, just want a 2
step, next next accept behaviour.

I even struggle to explain friends / family why it's not jitsti's fault
when the SIP provider is down.... this shows that people tend to
asociate the whole "service" as one single concept.

A default wizard for creating a default account at SIP / XMPP privider
while the installlation will be great!!

Regards!

_______________________________________________
dev mailing list
dev@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/dev