[jitsi-dev] Jitsi Videobrige is currently unavailable message


#1

Hi,

When I try to access an ongoing meeting I receive the following errors:

"jitsi Videobridge is currently unavailable. Please try again later!"

<img src=’/uploads/jitsi/original/2X/a/a6784b9102d5c83d84bed2c770dcc2b8c568ee2a.png’ width=‘639’ height=‘226’>

Why do I see this message?

Thanks,
David


#2

Hi,

When I try to access an ongoing meeting I receive the following errors:

"jitsi Videobridge is currently unavailable. Please try again later!"

What do you mean by "ongoing"?

Can two people join, but then no more (since you can't have a meeting with
fewer than two, I think)?

Is it a specific client machine which can't join, although others can?

Can this machine start a conference and have others join in, but simply can't
join a meeting which is already in progress?

Why do I see this message?

More information such as the above might help us give you some clues.

Which version of Videobridge and what platform you're running it on (and which
clients you're using) could be useful.

Log file messages from the time you try to join might help even more.

Antony.

···

On Friday 02 December 2016 at 18:41:09, David King wrote:

--
What do you get when you cross a joke with a rhetorical question?

                                                   Please reply to the list;
                                                         please *don't* CC me.


#3

Thanks for your reply Antony.

The first person which is the Owner is connected via Desktop and once the
second person is trying to connect from any device, both participants
receive the message.

I am using Ubuntu 16.04.

This is the error I receive in the log:

*Jicofo 2016-12-03 20:12:06.852 SEVERE: [15]
org.jitsi.jicofo.ChannelAllocator.log() Failed to allocate channels for
test111@conference.subdomain.example.com/2f45uy43
<http://test111@conference.subdomain.example.com/2f45uy43>*
*net.java.sip.communicator.service.protocol.OperationFailedException:
Failed to allocate channels - no bridge configured*
* at
org.jitsi.jicofo.ChannelAllocator.allocateChannels(ChannelAllocator.java:372)*
* at
org.jitsi.jicofo.ChannelAllocator.createOffer(ChannelAllocator.java:307)*
* at
org.jitsi.jicofo.ChannelAllocator.discoverFeaturesAndInvite(ChannelAllocator.java:168)*
* at
org.jitsi.jicofo.ChannelAllocator.run(ChannelAllocator.java:141)*
* at
java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)*
* at java.util.concurrent.FutureTask.run(FutureTask.java:266)*
* at
java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180)*
* at
java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)*
* at
java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)*
* at
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)*
* at java.lang.Thread.run(Thread.java:745)*
*Jicofo 2016-12-03 20:12:06.853 SEVERE: [88]
org.jitsi.impl.protocol.xmpp.colibri.ColibriConferenceImpl.checkIfDisposed().148
Not doing expireConference - bridge not initialized*

Thank you!
David

···

On Fri, Dec 2, 2016 at 7:47 PM, Antony Stone < Antony.Stone@jitsi.open.source.it> wrote:

On Friday 02 December 2016 at 18:41:09, David King wrote:

> Hi,
>
> When I try to access an ongoing meeting I receive the following errors:
>
> "jitsi Videobridge is currently unavailable. Please try again later!"

What do you mean by "ongoing"?

Can two people join, but then no more (since you can't have a meeting with
fewer than two, I think)?

Is it a specific client machine which can't join, although others can?

Can this machine start a conference and have others join in, but simply
can't
join a meeting which is already in progress?

> Why do I see this message?

More information such as the above might help us give you some clues.

Which version of Videobridge and what platform you're running it on (and
which
clients you're using) could be useful.

Log file messages from the time you try to join might help even more.

Antony.

--
What do you get when you cross a joke with a rhetorical question?

                                                   Please reply to the
list;
                                                         please *don't* CC
me.

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#4

Hi David, have you checked if the bridge is properly connected to prosody? From the error message it seems like jicofo doesn’t see a bridge.

- George

···

On Dec 3, 2016, at 2:18 PM, David King <davidbking086@gmail.com> wrote:

Thanks for your reply Antony.

The first person which is the Owner is connected via Desktop and once the second person is trying to connect from any device, both participants receive the message.

I am using Ubuntu 16.04.

This is the error I receive in the log:

Jicofo 2016-12-03 20:12:06.852 SEVERE: [15] org.jitsi.jicofo.ChannelAllocator.log() Failed to allocate channels for test111@conference.subdomain.example.com/2f45uy43 <http://test111@conference.subdomain.example.com/2f45uy43>
net.java.sip.communicator.service.protocol.OperationFailedException: Failed to allocate channels - no bridge configured
        at org.jitsi.jicofo.ChannelAllocator.allocateChannels(ChannelAllocator.java:372)
        at org.jitsi.jicofo.ChannelAllocator.createOffer(ChannelAllocator.java:307)
        at org.jitsi.jicofo.ChannelAllocator.discoverFeaturesAndInvite(ChannelAllocator.java:168)
        at org.jitsi.jicofo.ChannelAllocator.run(ChannelAllocator.java:141)
        at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
        at java.util.concurrent.FutureTask.run(FutureTask.java:266)
        at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180)
        at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
        at java.lang.Thread.run(Thread.java:745)
Jicofo 2016-12-03 20:12:06.853 SEVERE: [88] org.jitsi.impl.protocol.xmpp.colibri.ColibriConferenceImpl.checkIfDisposed().148 Not doing expireConference - bridge not initialized

Thank you!
David

On Fri, Dec 2, 2016 at 7:47 PM, Antony Stone <Antony.Stone@jitsi.open.source.it <mailto:Antony.Stone@jitsi.open.source.it>> wrote:
On Friday 02 December 2016 at 18:41:09, David King wrote:

> Hi,
>
> When I try to access an ongoing meeting I receive the following errors:
>
> "jitsi Videobridge is currently unavailable. Please try again later!"

What do you mean by "ongoing"?

Can two people join, but then no more (since you can't have a meeting with
fewer than two, I think)?

Is it a specific client machine which can't join, although others can?

Can this machine start a conference and have others join in, but simply can't
join a meeting which is already in progress?

> Why do I see this message?

More information such as the above might help us give you some clues.

Which version of Videobridge and what platform you're running it on (and which
clients you're using) could be useful.

Log file messages from the time you try to join might help even more.

Antony.

--
What do you get when you cross a joke with a rhetorical question?

                                                   Please reply to the list;
                                                         please *don't* CC me.

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#5

How can I check it George? Where?

···

On Sat, Dec 3, 2016 at 10:35 PM, George Politis <gp@jitsi.org> wrote:

Hi David, have you checked if the bridge is properly connected to prosody?
From the error message it seems like jicofo doesn’t see a bridge.

- George

On Dec 3, 2016, at 2:18 PM, David King <davidbking086@gmail.com> wrote:

Thanks for your reply Antony.

The first person which is the Owner is connected via Desktop and once the
second person is trying to connect from any device, both participants
receive the message.

I am using Ubuntu 16.04.

This is the error I receive in the log:

*Jicofo 2016-12-03 20:12:06.852 SEVERE: [15]
org.jitsi.jicofo.ChannelAllocator.log() Failed to allocate channels for
test111@conference.subdomain.example.com/2f45uy43
<http://test111@conference.subdomain.example.com/2f45uy43>*
*net.java.sip.communicator.service.protocol.OperationFailedException:
Failed to allocate channels - no bridge configured*
* at
org.jitsi.jicofo.ChannelAllocator.allocateChannels(ChannelAllocator.java:372)*
* at
org.jitsi.jicofo.ChannelAllocator.createOffer(ChannelAllocator.java:307)*
* at
org.jitsi.jicofo.ChannelAllocator.discoverFeaturesAndInvite(ChannelAllocator.java:168)*
* at
org.jitsi.jicofo.ChannelAllocator.run(ChannelAllocator.java:141)*
* at
java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)*
* at java.util.concurrent.FutureTask.run(FutureTask.java:266)*
* at
java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180)*
* at
java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)*
* at
java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)*
* at
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)*
* at java.lang.Thread.run(Thread.java:745)*
*Jicofo 2016-12-03 20:12:06.853 SEVERE: [88]
org.jitsi.impl.protocol.xmpp.colibri.ColibriConferenceImpl.checkIfDisposed().148
Not doing expireConference - bridge not initialized*

Thank you!
David

On Fri, Dec 2, 2016 at 7:47 PM, Antony Stone <Antony.Stone@jitsi.open. > source.it> wrote:

On Friday 02 December 2016 at 18:41:09, David King wrote:

> Hi,
>
> When I try to access an ongoing meeting I receive the following errors:
>
> "jitsi Videobridge is currently unavailable. Please try again later!"

What do you mean by "ongoing"?

Can two people join, but then no more (since you can't have a meeting with
fewer than two, I think)?

Is it a specific client machine which can't join, although others can?

Can this machine start a conference and have others join in, but simply
can't
join a meeting which is already in progress?

> Why do I see this message?

More information such as the above might help us give you some clues.

Which version of Videobridge and what platform you're running it on (and
which
clients you're using) could be useful.

Log file messages from the time you try to join might help even more.

Antony.

--
What do you get when you cross a joke with a rhetorical question?

                                                   Please reply to the
list;
                                                         please *don't*
CC me.

_______________________________________________
dev mailing list
dev@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/dev

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#6

You can look for exceptions in the bridge log file here /var/log/jitsi/jvb.log. Also make sure that the bridge is actually running!

···

On Dec 3, 2016, at 2:55 PM, David King <davidbking086@gmail.com> wrote:

How can I check it George? Where?

On Sat, Dec 3, 2016 at 10:35 PM, George Politis <gp@jitsi.org <mailto:gp@jitsi.org>> wrote:
Hi David, have you checked if the bridge is properly connected to prosody? From the error message it seems like jicofo doesn’t see a bridge.

- George
  

On Dec 3, 2016, at 2:18 PM, David King <davidbking086@gmail.com <mailto:davidbking086@gmail.com>> wrote:

Thanks for your reply Antony.

The first person which is the Owner is connected via Desktop and once the second person is trying to connect from any device, both participants receive the message.

I am using Ubuntu 16.04.

This is the error I receive in the log:

Jicofo 2016-12-03 20:12:06.852 SEVERE: [15] org.jitsi.jicofo.ChannelAllocator.log() Failed to allocate channels for test111@conference.subdomain.example.com/2f45uy43 <http://test111@conference.subdomain.example.com/2f45uy43>
net.java.sip.communicator.service.protocol.OperationFailedException: Failed to allocate channels - no bridge configured
        at org.jitsi.jicofo.ChannelAllocator.allocateChannels(ChannelAllocator.java:372)
        at org.jitsi.jicofo.ChannelAllocator.createOffer(ChannelAllocator.java:307)
        at org.jitsi.jicofo.ChannelAllocator.discoverFeaturesAndInvite(ChannelAllocator.java:168)
        at org.jitsi.jicofo.ChannelAllocator.run(ChannelAllocator.java:141)
        at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
        at java.util.concurrent.FutureTask.run(FutureTask.java:266)
        at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180)
        at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
        at java.lang.Thread.run(Thread.java:745)
Jicofo 2016-12-03 20:12:06.853 SEVERE: [88] org.jitsi.impl.protocol.xmpp.colibri.ColibriConferenceImpl.checkIfDisposed().148 Not doing expireConference - bridge not initialized

Thank you!
David

On Fri, Dec 2, 2016 at 7:47 PM, Antony Stone <Antony.Stone@jitsi.open.source.it <mailto:Antony.Stone@jitsi.open.source.it>> wrote:
On Friday 02 December 2016 at 18:41:09, David King wrote:

> Hi,
>
> When I try to access an ongoing meeting I receive the following errors:
>
> "jitsi Videobridge is currently unavailable. Please try again later!"

What do you mean by "ongoing"?

Can two people join, but then no more (since you can't have a meeting with
fewer than two, I think)?

Is it a specific client machine which can't join, although others can?

Can this machine start a conference and have others join in, but simply can't
join a meeting which is already in progress?

> Why do I see this message?

More information such as the above might help us give you some clues.

Which version of Videobridge and what platform you're running it on (and which
clients you're using) could be useful.

Log file messages from the time you try to join might help even more.

Antony.

--
What do you get when you cross a joke with a rhetorical question?

                                                   Please reply to the list;
                                                         please *don't* CC me.

_______________________________________________
dev mailing list
dev@jitsi.org <mailto:dev@jitsi.org>
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/dev
_______________________________________________
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dev@jitsi.org <mailto:dev@jitsi.org>
Unsubscribe instructions and other list options:
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#7

Hi George,

*This is the error from the JVB log file:*

JVB 2016-12-03 21:23:15.435 SEVERE: [28]
org.jitsi.meet.ComponentMain.call().278 not-authorized, host:localhost,
port:5347
org.xmpp.component.ComponentException: not-authorized
        at
org.jivesoftware.whack.ExternalComponent.connect(ExternalComponent.java:219)
        at
org.jivesoftware.whack.ExternalComponentManager.addComponent(ExternalComponentManager.java:221)
        at
org.jivesoftware.whack.ExternalComponentManager.addComponent(ExternalComponentManager.java:201)
        at org.jitsi.meet.ComponentMain$3.call(ComponentMain.java:270)
        at org.jitsi.meet.ComponentMain$3.call(ComponentMain.java:255)
        at
org.jitsi.retry.RetryStrategy$TaskRunner.run(RetryStrategy.java:193)
        at
java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
        at java.util.concurrent.FutureTask.run(FutureTask.java:266)
        at
java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180)
        at
java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)
        at
java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
        at
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
        at java.lang.Thread.run(Thread.java:745)

*This is the error I receive in the log:*

Jicofo 2016-12-03 20:12:06.852 SEVERE: [15]
org.jitsi.jicofo.ChannelAllocator.log() Failed to allocate channels for
test111@conference.subdomain.example.com/2f45uy43
net.java.sip.communicator.service.protocol.OperationFailedException: Failed
to allocate channels - no bridge configured
        at
org.jitsi.jicofo.ChannelAllocator.allocateChannels(ChannelAllocator.java:372)
        at
org.jitsi.jicofo.ChannelAllocator.createOffer(ChannelAllocator.java:307)
        at
org.jitsi.jicofo.ChannelAllocator.discoverFeaturesAndInvite(ChannelAllocator.java:168)
        at org.jitsi.jicofo.ChannelAllocator.run(ChannelAllocator.java:141)
        at
java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
        at java.util.concurrent.FutureTask.run(FutureTask.java:266)
        at
java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180)
        at
java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)
        at
java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
        at
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
        at java.lang.Thread.run(Thread.java:745)
Jicofo 2016-12-03 20:12:06.853 SEVERE: [88]
org.jitsi.impl.protocol.xmpp.colibri.ColibriConferenceImpl.checkIfDisposed().148
Not doing expireConference - bridge not initialized

Thanks,
David

···

On Sat, Dec 3, 2016 at 10:57 PM, George Politis <gp@jitsi.org> wrote:

You can look for exceptions in the bridge log file here
/var/log/jitsi/jvb.log. Also make sure that the bridge is actually running!

On Dec 3, 2016, at 2:55 PM, David King <davidbking086@gmail.com> wrote:

How can I check it George? Where?

On Sat, Dec 3, 2016 at 10:35 PM, George Politis <gp@jitsi.org> wrote:

Hi David, have you checked if the bridge is properly connected to
prosody? From the error message it seems like jicofo doesn’t see a bridge.

- George

On Dec 3, 2016, at 2:18 PM, David King <davidbking086@gmail.com> wrote:

Thanks for your reply Antony.

The first person which is the Owner is connected via Desktop and once the
second person is trying to connect from any device, both participants
receive the message.

I am using Ubuntu 16.04.

This is the error I receive in the log:

*Jicofo 2016-12-03 20:12:06.852 SEVERE: [15]
org.jitsi.jicofo.ChannelAllocator.log() Failed to allocate channels for
test111@conference.subdomain.example.com/2f45uy43
<http://test111@conference.subdomain.example.com/2f45uy43>*
*net.java.sip.communicator.service.protocol.OperationFailedException:
Failed to allocate channels - no bridge configured*
* at
org.jitsi.jicofo.ChannelAllocator.allocateChannels(ChannelAllocator.java:372)*
* at
org.jitsi.jicofo.ChannelAllocator.createOffer(ChannelAllocator.java:307)*
* at
org.jitsi.jicofo.ChannelAllocator.discoverFeaturesAndInvite(ChannelAllocator.java:168)*
* at
org.jitsi.jicofo.ChannelAllocator.run(ChannelAllocator.java:141)*
* at
java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)*
* at java.util.concurrent.FutureTask.run(FutureTask.java:266)*
* at
java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180)*
* at
java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)*
* at
java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)*
* at
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)*
* at java.lang.Thread.run(Thread.java:745)*
*Jicofo 2016-12-03 20:12:06.853 SEVERE: [88]
org.jitsi.impl.protocol.xmpp.colibri.ColibriConferenceImpl.checkIfDisposed().148
Not doing expireConference - bridge not initialized*

Thank you!
David

On Fri, Dec 2, 2016 at 7:47 PM, Antony Stone < >> Antony.Stone@jitsi.open.source.it> wrote:

On Friday 02 December 2016 at 18:41:09, David King wrote:

> Hi,
>
> When I try to access an ongoing meeting I receive the following errors:
>
> "jitsi Videobridge is currently unavailable. Please try again later!"

What do you mean by "ongoing"?

Can two people join, but then no more (since you can't have a meeting
with
fewer than two, I think)?

Is it a specific client machine which can't join, although others can?

Can this machine start a conference and have others join in, but simply
can't
join a meeting which is already in progress?

> Why do I see this message?

More information such as the above might help us give you some clues.

Which version of Videobridge and what platform you're running it on (and
which
clients you're using) could be useful.

Log file messages from the time you try to join might help even more.

Antony.

--
What do you get when you cross a joke with a rhetorical question?

                                                   Please reply to the
list;
                                                         please *don't*
CC me.

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dev mailing list
dev@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/dev

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#8

Your bridge and xmpp are not configured to connect properly.

Check their configuration files, /etc/jitsi/videobridge/config
and /etc/prosody/conf.d/--domainname--.cfg.lua

look for the following:

JVB_SECRET should be the same as component_secret.
Also the JVB_HOSTNAME should be the one of your prosody service.

···

On Sat, 3 Dec 2016 23:25:32 +0200 David King wrote:

Hi George,

*This is the error from the JVB log file:*

JVB 2016-12-03 21:23:15.435 SEVERE: [28]
org.jitsi.meet.ComponentMain.call().278 not-authorized, host:localhost,
port:5347
org.xmpp.component.ComponentException: not-authorized

--

Yasen Pramatarov
Lindeas Ltd. https://lindeas.com
'working on GNU/Linux ideas'
Professional Jitsi Meet services