[jitsi-dev] jitsi meet on debian 8


#1

?Hi,

I have installed jitsi meet on debian 8. In our local network, we can communicate, but when we try with users who are out of our local network, we cannot communicate. We tried with Chrome, Firefox and Internet explorer: no success to make a reliable connection .

But when we try with https://meet.jit.si? , everything works fine.

This is probably the proof that our server is badly installed ?

So can you install for us a server which works fine like https://meet.jit.si<https://meet.jit.si/>? ? ? What would be your price for this service ?

Thanks and best regards

B.Aouizerat
SOFTYSOFT


#2

I have installed jitsi meet on debian 8. In our local network, we can
communicate, but when we try with users who are out of our local network,
we cannot communicate. We tried with Chrome, Firefox and Internet
explorer: no success to make a reliable connection .

That is almost certainly a firewall / router / NAT problem, not a Jitsi
problem.

When you say "no success to make a reliable connection", do you mean there is
a connection, but it is unreliable, or do you mean that external participants
cannot connect at all?

But when we try with https://meet.jit.si? , everything works fine.

So, that means that you can communicate outbound through your firewall / router
/ NAT to an external server, but external users cannot successfully connect
inbound to your internal server (through the firewall / router / NAT...).

How have you tried to route external connections in to the Jitsi machine?

This is probably the proof that our server is badly installed ?

No, I would say your server is well installed (otherwise it wouldn't work for
internal conferences); it's just in the wrong place for hosting conferences
with external participants, or your firewall / router needs adjusting to allow
those connections in..

So can you install for us a server which works fine like
https://meet.jit.si<https://meet.jit.si/>? ? ? What would be your price
for this service ?

Maybe someone else here will answer that question, however to me it seems that
you have actually installed Jitsi correctly, but you have a routing problem
getting external connections in to it, so you either need to:

- reconfigure your firewall / router to allow external connections in to the
machine running Jitsi, or else:

- install Jitsi as you already have, but on a machine outside your network (a
cheap VM from a hosting provider would be sufficient).

You already know you can connect outbound to meet.jit.si, so you can be
confident that you'd be able to connect to your own externally-hosted server.

Antony.

···

On Tuesday 10 January 2017 at 17:07:47, Bruno Aouizerat wrote:

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#3

When you say "no success to make a reliable connection", do you mean there is
a connection, but it is unreliable, or do you mean that external participants
cannot connect at all?

If an external participant try to connect, I can see him, but he cannot see me. And after a while, the system resets the connections.

So, that means that you can communicate outbound through your firewall / router
/ NAT to an external server, but external users cannot successfully connect
inbound to your internal server (through the firewall / router / NAT...).
How have you tried to route external connections in to the Jitsi machine?

I have not configured anything, just run the quick install for debian 8 (https://github.com/jitsi/jitsi-meet/blob/master/doc/quick-install.md)

on a new dedicated server hosted in a Web hosting company. Nothing but jitsi-meet is installed on this server.

No, I would say your server is well installed (otherwise it wouldn't work for
internal conferences); it's just in the wrong place for hosting conferences
with external participants, or your firewall / router needs adjusting to allow
those connections in..

How can I configure the firewall of the server for jitsi ?

Maybe someone else here will answer that question, however to me it seems that
you have actually installed Jitsi correctly, but you have a routing problem
getting external connections in to it, so you either need to:
- reconfigure your firewall / router to allow external connections in to the
machine running Jitsi, or else:
- install Jitsi as you already have, but on a machine outside your network (a
cheap VM from a hosting provider would be sufficient).
You already know you can connect outbound to meet.jit.si, so you can be
confident that you'd be able to connect to your own externally-hosted server.So, that means that you can communicate outbound through your firewall / router / NAT to an external server, but external users cannot successfully connect
inbound to your internal server (through the firewall / router / NAT...).
How have you tried to route external connections in to the Jitsi machine?

As said above, I have not configured anything, so if you can tell me the parameters for allowing external connections to my jitsi server, thanks by advance.

No, I would say your server is well installed (otherwise it wouldn't work for
internal conferences); it's just in the wrong place for hosting conferences
with external participants, or your firewall / router needs adjusting to allow
those connections in..

What do you mean by "wrong place for hosting conferences" ? the server is a dedicated server with its own ip, with just debian 8 and jitsi quick installed as said above

Many thanks for your help

···

________________________________________
De : dev <dev-bounces@jitsi.org> de la part de Antony Stone <Antony.Stone@jitsi.open.source.it>
Envoyé : mardi 10 janvier 2017 17:20
À : Jitsi Developers
Objet : Re: [jitsi-dev] jitsi meet on debian 8

On Tuesday 10 January 2017 at 17:07:47, Bruno Aouizerat wrote:

I have installed jitsi meet on debian 8. In our local network, we can
communicate, but when we try with users who are out of our local network,
we cannot communicate. We tried with Chrome, Firefox and Internet
explorer: no success to make a reliable connection .

That is almost certainly a firewall / router / NAT problem, not a Jitsi
problem.

When you say "no success to make a reliable connection", do you mean there is
a connection, but it is unreliable, or do you mean that external participants
cannot connect at all?

But when we try with https://meet.jit.si? , everything works fine.

So, that means that you can communicate outbound through your firewall / router
/ NAT to an external server, but external users cannot successfully connect
inbound to your internal server (through the firewall / router / NAT...).

How have you tried to route external connections in to the Jitsi machine?

This is probably the proof that our server is badly installed ?

No, I would say your server is well installed (otherwise it wouldn't work for
internal conferences); it's just in the wrong place for hosting conferences
with external participants, or your firewall / router needs adjusting to allow
those connections in..

So can you install for us a server which works fine like
https://meet.jit.si<https://meet.jit.si/>? ? ? What would be your price
for this service ?

Maybe someone else here will answer that question, however to me it seems that
you have actually installed Jitsi correctly, but you have a routing problem
getting external connections in to it, so you either need to:

- reconfigure your firewall / router to allow external connections in to the
machine running Jitsi, or else:

- install Jitsi as you already have, but on a machine outside your network (a
cheap VM from a hosting provider would be sufficient).

You already know you can connect outbound to meet.jit.si, so you can be
confident that you'd be able to connect to your own externally-hosted server.

Antony.

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nothing but text explaining that this space would otherwise have been left
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#4

Sorry, in that case I made the wrong assumption about where your server was.

Since you said that internal participants could connect but external ones
could not, I assumed that the server was located on your internal network, and
the routing of packets from the external participants to the server was the
problem.

Since both you and the "external participants" are connecting to this machine
across the Internet, I don't know what would be different about the people who
cannot connect, or who get disconnected.

I hope someone else can help to advise on how to diagnose or solve the
problem.

Regards,

Antony.

···

On Tuesday 10 January 2017 at 19:46:10, Bruno Aouizerat wrote:

What do you mean by "wrong place for hosting conferences" ? the server is a
dedicated server with its own ip, with just debian 8 and jitsi quick
installed as said above

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