When I'm in a video call and I'm ready to hang up I tend to reach for the hang up button. This is a mistake because the button never hangs up my call.
Instead it displays a dialog that asks me to rate my experience in stars. I always rate it the lowest because I'm very frustrated right then because disconnecting my call is not working. Then when I'm done rating the lowest, I am presented with some kind of survey asking me all kinds of questions. In the meantime, I'm still in a video call that I am trying to get out of. So I wise up and close the window.
Please remove the hang up button because it doesn't work and it's misleading. Instead, just let user close the tab.
Alternatively it may be a good idea to just hang up the call and give the user a survey after the call is already disconnected. This would allow for survey results that are not heavily skewed by frustration.
You are receiving this because you are subscribed to this thread.
Reply to this email directly or view it on GitHub: