[jitsi-dev] Jitsi 2.1 crashes on Windows 7


#1

Hi,

I read some users reporting Jitsi 2.0 crashes and it's happening to me with Jitsi 2.1.4521.10591 on Windows 7. I'm getting the dreaded "Jitsi has crashed! Relaunch it?" from run.c.
Before relaunching it here's what I get:

Last lines in log:

13:37:25.981 INFO: [42] impl.gui.utils.PluginContainer.addPluginComponent().114 Will add plugin component: net.java.sip.communicator.plugin.otr.OtrMetaContactMenu@1d43487
13:37:25.983 INFO: [42] impl.gui.utils.PluginContainer.addPluginComponent().114 Will add plugin component: net.java.sip.communicator.plugin.otr.OtrMetaContactButton@15c771e
13:37:25.983 INFO: [42] impl.gui.utils.PluginContainer.addPluginComponent().114 Will add plugin component: net.java.sip.communicator.plugin.spellcheck.LanguageMenuBar[Spell Checker Toggle,346,0,30x28,invalid,layout=javax.swing.plaf.basic.DefaultMenuLayout,alignmentX=0.0,alignmentY=0.0,border=,flags=16777600,maximumSize=java.awt.Dimension[width=30,height=28],minimumSize=java.awt.Dimension[width=30,height=28],preferredSize=java.awt.Dimension[width=30,height=28],margin=,paintBorder=true]

Last packets in pcap file:

Jabber/XML 218 Request
Jabber/XML 192 Response

There's nothing else so I really don't know what else to try.
I could try attaching a JVM profiler or maybe run Jitsi from source within an IDE debugger.

Any ideas?

Vieri


#2

Could you please send us the reports from Windows' Event Viewer about
the crash and any related hs_err_pid*.log files that may have been
created on your computer (e.g. in the %APPDATA%\Jitsi and/or %TEMP%
folders)?
.


#3

Hi,

There's nothing relevant in the Windows Event Viewer.

There are no hs_err_pid*.log files in %APPDATA%\Jitsi but there are a few in %TEMP%. However, none of them have a modification time set to today. The most recent is 4 days old...
Anyway, I don't know if it's relevant and I don't remember if I experienced the same crash 4 days ago (it's possible) but here are the first couple of lines:

···

--- On Mon, 3/18/13, Lyubomir Marinov <lyubomir.marinov@jitsi.org> wrote:

Could you please send us the reports
from Windows' Event Viewer about
the crash and any related hs_err_pid*.log files that may
have been
created on your computer (e.g. in the %APPDATA%\Jitsi and/or
%TEMP%
folders)?

#
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6db42267, pid=7212, tid=1856
#
# JRE version: 7.0_15-b03
# Java VM: Java HotSpot(TM) Client VM (23.7-b01 mixed mode windows-x86 )
# Problematic frame:
# C [jmsoutlookaddrbook.dll+0x2267]
#

The other hs_err_pid*.log files also refer to the same outlook issue.
However I can't confirm that this is really what's causing Jitsi to crash.

Vieri


#4

By the way, the Microsoft Comm. plug-in is disabled by default whenever I go to the Options menu... (or at least apparently disabled)

···

--- On Mon, 3/18/13, Vieri <rentorbuy@yahoo.com> wrote:

--- On Mon, 3/18/13, Lyubomir Marinov <lyubomir.marinov@jitsi.org> > wrote:

> Could you please send us the reports
> from Windows' Event Viewer about
> the crash and any related hs_err_pid*.log files that
may
> have been
> created on your computer (e.g. in the %APPDATA%\Jitsi
and/or
> %TEMP%
> folders)?

Hi,

There's nothing relevant in the Windows Event Viewer.

There are no hs_err_pid*.log files in %APPDATA%\Jitsi but
there are a few in %TEMP%. However, none of them have a
modification time set to today. The most recent is 4 days
old...
Anyway, I don't know if it's relevant and I don't remember
if I experienced the same crash 4 days ago (it's possible)
but here are the first couple of lines:
#
# A fatal error has been detected by the Java Runtime
Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at
pc=0x6db42267, pid=7212, tid=1856
#
# JRE version: 7.0_15-b03
# Java VM: Java HotSpot(TM) Client VM (23.7-b01 mixed mode
windows-x86 )
# Problematic frame:
# C [jmsoutlookaddrbook.dll+0x2267]
#

The other hs_err_pid*.log files also refer to the same
outlook issue.
However I can't confirm that this is really what's causing
Jitsi to crash.

Vieri


#5

This must be unrelated to the crash that you've reported in this
thread. There are to Outlook-related plugins in Jitsi:

- jmsoutlookaddrbook.dll which is reported in your hs_err_pid*.log
files and enables searching for Outlook contacts within Jitsi

- jmsofficecomm.dll which you likely see in Options > Plugins as
"Desactivated" because it failed to start and shows Jitsi presence in
Outlook.

···

2013/3/18 Vieri <rentorbuy@yahoo.com>:

By the way, the Microsoft Comm. plug-in is disabled by default whenever I go to the Options menu... (or at least apparently disabled)


#6

OK so maybe jmsoutlookaddrbook.dll is really making Jitsi crash. By the way I have Outlook 2003 and I'd really like to have the addresses looked up by Jitsi (so I'd rather not try to disable/remove jmsoutlookaddrbook.dll).

Vieri

···

--- On Mon, 3/18/13, Lyubomir Marinov <lyubomir.marinov@jitsi.org> wrote:

- jmsoutlookaddrbook.dll which is reported in your
hs_err_pid*.log
files and enables searching for Outlook contacts within
Jitsi

- jmsofficecomm.dll which you likely see in Options >
Plugins as
"Desactivated" because it failed to start and shows Jitsi
presence in
Outlook.