[jitsi-dev] Issue Report: When connected to my SIP provider, all non-PSTN calls fail.


#1

I have wiped my config before reporting this, with nothing non-default. To
add my SIP provider, I just typed server address, username and password.
Provider is 2talk.co.nz

I can call PSTN numbers fine. However, when attempting to call a SIP
address, I get 'call failed'. I have recieved some similar but different
errors in the past, but sorry, I can't reproduce them.

This only happens when connected to my SIP provider - using registrarless
SIP, I can make these calls. (Although calls to other SIP addresses work
fine, for this specific one the call connects but not audio is heard -
weird. Encoding issue? I know G.711 works, but jitsi doesnt seem to support
that.)

For the test, I'm using
550@hd-telefonie.avm.de<http://fritz.box/fon_num/fonbook_list.lua?sid=b38e1d5069ff7ce2>,
because I know it works - my FritzBox router can call it fine, from the
same network as this computer.

In the log file:

17:44:49.885 INFO: [336]
impl.protocol.sip.OperationSetBasicTelephonySipImpl.createOutgoingCall().170
Creating outgoing call to sip:550@hd-telefonie.avm.de
17:44:49.895 INFO: [336] util.NetworkUtils.tryRange().123 Ignoring invalid
port range [null to null]
17:44:49.895 INFO: [336] util.NetworkUtils.createTracker().213 Ignoring
invalid port range [null to null]
17:44:49.895 INFO: [336] util.NetworkUtils.createTracker().213 Ignoring
invalid port range [null to null]
17:44:49.895 INFO: [336] util.NetworkUtils.createTracker().213 Ignoring
invalid port range [null to null]
17:44:49.902 INFO: [336] util.NetworkUtils.tryRange().123 Ignoring invalid
port range [null to null]
17:44:49.902 INFO: [336] util.NetworkUtils.createTracker().213 Ignoring
invalid port range [null to null]
17:44:49.902 INFO: [336] util.NetworkUtils.createTracker().213 Ignoring
invalid port range [null to null]
17:44:49.902 INFO: [336] util.NetworkUtils.createTracker().213 Ignoring
invalid port range [null to null]
17:44:50.093 SEVERE: [345]
impl.protocol.sip.OperationSetBasicTelephonySipImpl.processResponse().590
Received error: 403 Forbidden

Feel free to call the above address, it's just a voice clip.


#2

I have wiped my config before reporting this, with nothing non-default. To
add my SIP provider, I just typed server address, username and password.
Provider is 2talk.co.nz

I can call PSTN numbers fine. However, when attempting to call a SIP
address, I get 'call failed'.

Isn't there a specific reason? An error code or a complementary error message?

I have recieved some similar but different
errors in the past, but sorry, I can't reproduce them.

This only happens when connected to my SIP provider - using registrarless
SIP,

Sounds like it could be a provider issue.

I can make these calls. (Although calls to other SIP addresses work
fine, for this specific one the call connects but not audio is heard -
weird. Encoding issue? I know G.711 works, but jitsi doesnt seem to support
that.)

Jitsi does support G.711 (PCMU and PCMA)

For the test, I'm using 550@hd-telefonie.avm.de, because I know it works -
my FritzBox router can call it fine, from the same network as this computer.

Just tried and the call seems to timeout.

In the log file:

I am afraid there's not enough information in the excerpt that you've
sent. Could you please send the entire log as explained here:

https://jitsi.org/faq/logs

Cheers,
Emil

ยทยทยท

On Fri, Jun 28, 2013 at 7:46 AM, Mitchell Ferguson <mitchell@ferguson.geek.nz> wrote:

17:44:49.885 INFO: [336]
impl.protocol.sip.OperationSetBasicTelephonySipImpl.createOutgoingCall().170
Creating outgoing call to sip:550@hd-telefonie.avm.de
17:44:49.895 INFO: [336] util.NetworkUtils.tryRange().123 Ignoring invalid
port range [null to null]
17:44:49.895 INFO: [336] util.NetworkUtils.createTracker().213 Ignoring
invalid port range [null to null]
17:44:49.895 INFO: [336] util.NetworkUtils.createTracker().213 Ignoring
invalid port range [null to null]
17:44:49.895 INFO: [336] util.NetworkUtils.createTracker().213 Ignoring
invalid port range [null to null]
17:44:49.902 INFO: [336] util.NetworkUtils.tryRange().123 Ignoring invalid
port range [null to null]
17:44:49.902 INFO: [336] util.NetworkUtils.createTracker().213 Ignoring
invalid port range [null to null]
17:44:49.902 INFO: [336] util.NetworkUtils.createTracker().213 Ignoring
invalid port range [null to null]
17:44:49.902 INFO: [336] util.NetworkUtils.createTracker().213 Ignoring
invalid port range [null to null]
17:44:50.093 SEVERE: [345]
impl.protocol.sip.OperationSetBasicTelephonySipImpl.processResponse().590
Received error: 403 Forbidden

Feel free to call the above address, it's just a voice clip.

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--
Emil Ivov, Ph.D. 67000 Strasbourg,
Project Lead France
Jitsi
emcho@jitsi.org PHONE: +33.1.77.62.43.30
https://jitsi.org FAX: +33.1.77.62.47.31