[jitsi-dev] Is Jitsi serious?


#1

Isn't the dev list a proper place too to report jitsi failures?

(Probably it's not all wrong sometimes to test startup jitsi against
jitsi in a trivial registrarless SIP mode, two computers side by side;
on some declared as supported platforms it is not always obvious this
test will succeed.)

    Eeri Kask

···

On Sun, 26 May 2013 13:54:05 -0500, Lee Sharp <leesharp@hal-pc.org>:

On 05/26/2013 08:55 AM, Yoav Finkelstein wrote:

Hi guys, i really hoped jitsi could be a good subtitute for
using skype/gtalk, buy can't seem to call anyone, even the ones i
can convince to install it and get an xmpp account.

If you are having trouble, why have I not seen any e-mails from you
on the user list asking for help? Or are you not interested in
that?

Lee


#2

Hi guys, i really hoped jitsi could be a good subtitute for
using skype/gtalk, buy can't seem to call anyone, even the ones i
can convince to install it and get an xmpp account.

If you are having trouble, why have I not seen any e-mails from you
on the user list asking for help? Or are you not interested in
that?

Lee

Isn't the dev list a proper place too to report jitsi failures?

Once it is known to be a jitsi failure. But support us using it is mostly done in the user group.

(Probably it's not all wrong sometimes to test startup jitsi against
jitsi in a trivial registrarless SIP mode, two computers side by side;
  on some declared as supported platforms it is not always obvious this
test will succeed.)

And figuring out why takes time. Often it turns out to be an issue with configuration, hardware, services... Occasionally, it is a jitsi bug, but less often than the others.

My point was that Yoav's original post was more accusatory and blame oriented than solution oriented. And the fact that it was his only post, ever, to either list made me think that it had a distinct trollish oder... However, I am not about blame, so I was trying to let him know that if he wanted support a post on the user list with a less accusatory tone might give better results.

But having not responded to any of the answers he was given, I am inclined to go back to my original olfactory assessment. :slight_smile:

      Lee

···

On 05/27/2013 10:50 AM, Eeri Kask wrote:

On Sun, 26 May 2013 13:54:05 -0500, Lee Sharp <leesharp@hal-pc.org>:

On 05/26/2013 08:55 AM, Yoav Finkelstein wrote:


#3

>> Hi guys, i really hoped jitsi could be a good subtitute for
>> using skype/gtalk, buy can't seem to call anyone, even the
>> ones i can convince to install it and get an xmpp account.

If you are having trouble, why have I not seen any e-mails
from you on the user list asking for help? Or are you not
interested in that?

Isn't the dev list a proper place too to report jitsi
failures?

I think the point was that the question was posed in a rather
demanding "what can you do for me" way, which may be considered
rude, and perhaps not the best strategy if your goal is to
motivate volunteers -that owe you nothing- to help you.

perhaps not so much in the question itself above, which suggests
not much more than a bit of frustration in trying to get it to
work, but certainly the subject line needed some refinement.

there is much written on 'net etiquette and how to file a good
bug report, better to just point people to that I think, than
to take any of it personally.
  http://www.dmoz.org/Computers/Usenet/Etiquette/

regards,
Hamish


#4

there is much written on [...] how to file a good bug report,

here is a better link for that:
   http://www.catb.org/~esr/faqs/smart-questions.html

regards,
Hamish