[jitsi-dev] error when uninstalling or upgrading in Windows


#1

when I try to upgrade Jitsi I always
get an error message saying it needs this file:

jitsi-1.0-beta1-nightly.build.3489-x86.msi

this also happens when I try to uninstall

can you please email the above file to me so that I can get rid of the
old versions of Jitsi?

thanks


#2

when I try to upgrade Jitsi I always
get an error message saying it needs this file:

jitsi-1.0-beta1-nightly.build.3489-x86.msi

this also happens when I try to uninstall

Is that on Windows XP or Vista/7?

can you please email the above file to me so that I can get rid of the
old versions of Jitsi?

Unfortunately, we don't have the file and we don't have the necessary
information to regenerate it.

If you by any chance have the matching .exe file i.e.
jitsi-1.0-beta1-nightly.build.3489-x86.exe, the .msi is inside it.

Generally, a possible approach should be to "manually uninstall" it by
deleting registry entries and a cached file. But I'm not sure when
I'll have the time to work on such a utility program.

···

On Fri, Jul 22, 2011 at 12:25 PM, Andrea Gavians <andrea.gavians@gmail.com> wrote:


#3

thanks. I will keep the old versions then.
but I have to add: I do not feel like advising my friends to move from
skype to jitsi, given that it does not unistall...

···

On Fri, Jul 22, 2011 at 12:19 PM, Lyubomir Marinov <lubo@jitsi.org> wrote:

On Fri, Jul 22, 2011 at 12:25 PM, Andrea Gavians > <andrea.gavians@gmail.com> wrote:

when I try to upgrade Jitsi I always
get an error message saying it needs this file:

jitsi-1.0-beta1-nightly.build.3489-x86.msi

this also happens when I try to uninstall

Is that on Windows XP or Vista/7?

can you please email the above file to me so that I can get rid of the
old versions of Jitsi?

Unfortunately, we don't have the file and we don't have the necessary
information to regenerate it.

If you by any chance have the matching .exe file i.e.
jitsi-1.0-beta1-nightly.build.3489-x86.exe, the .msi is inside it.

Generally, a possible approach should be to "manually uninstall" it by
deleting registry entries and a cached file. But I'm not sure when
I'll have the time to work on such a utility program.


#4

In the absence of knowledge whether the problem has been encountered
on Windows XP or Vista/7, my guess is that it is related to Windows
Installer's stripping of cached .msi files. When Windows Installer
carries out an setup described in an .msi, it caches the .msi file in
a private directory of its own in order to read it again upon
uinstall. Because the .msi contains the program files in addition to
the setup logic, Windows Installer may decide to strip the original
.msi and cache only the small setup logic. This stripping seems to
occur on Windows XP and not on Vista/7. As to why it strips Jitsi's
.msi beyond the point that it remains useful for a successful
uninstall, I have no clue at this time. I've personally experienced
this problem on Windows XP in the distant past when some programs
would ask me about the path to their Data1.cab upon uninstall. For
what it's worth, Microsoft Office caches its setup files in a hidden
directory (e.g. C:\MSOCache) and it is advisable to not remove that
directory.

That being said, I believe we haven't received a report for this
problem on Windows 7 so I expect your friends on Windows 7 to not have
that particular problem.

···

On Fri, Jul 22, 2011 at 1:32 PM, Andrea Gavians <andrea.gavians@gmail.com> wrote:

thanks. I will keep the old versions then.
but I have to add: I do not feel like advising my friends to move from
skype to jitsi, given that it does not unistall...


#5

Sorry ,I forgot to answer your question in the previous email.
To me, this bug happened on Windws 7.

···

On Fri, Jul 22, 2011 at 1:17 PM, Lyubomir Marinov <lubo@jitsi.org> wrote:

On Fri, Jul 22, 2011 at 1:32 PM, Andrea Gavians > <andrea.gavians@gmail.com> wrote:

thanks. I will keep the old versions then.
but I have to add: I do not feel like advising my friends to move from
skype to jitsi, given that it does not unistall...

In the absence of knowledge whether the problem has been encountered
on Windows XP or Vista/7, my guess is that it is related to Windows
Installer's stripping of cached .msi files. When Windows Installer
carries out an setup described in an .msi, it caches the .msi file in
a private directory of its own in order to read it again upon
uinstall. Because the .msi contains the program files in addition to
the setup logic, Windows Installer may decide to strip the original
.msi and cache only the small setup logic. This stripping seems to
occur on Windows XP and not on Vista/7. As to why it strips Jitsi's
.msi beyond the point that it remains useful for a successful
uninstall, I have no clue at this time. I've personally experienced
this problem on Windows XP in the distant past when some programs
would ask me about the path to their Data1.cab upon uninstall. For
what it's worth, Microsoft Office caches its setup files in a hidden
directory (e.g. C:\MSOCache) and it is advisable to not remove that
directory.

That being said, I believe we haven't received a report for this
problem on Windows 7 so I expect your friends on Windows 7 to not have
that particular problem.


#6

Thank you for the feedback! I suppose we may have to raise the
severity of the problem then.

···

On Fri, Jul 22, 2011 at 2:56 PM, Andrea Gavians <andrea.gavians@gmail.com> wrote:

To me, this bug happened on Windws 7.


#7

Hi,

I would like to report a crash during startup of Jitsi on W7 Ultimate 32bit, the error message says that the App crash and try to relaunch, in the log file i saw that the latest raws written are :

11:19:40.267 INFO: impl.neomedia.device.JmfDeviceDetector.initializeVideo().236 Looking for video capture devices
11:19:40.269 INFO: impl.neomedia.device.DirectShowAuto.<init>().45 Start detecting DirectShow capture devices

then after this there are no more log info.

here are the camera drivers details :

WebCam Hewlett-Packard 1.3 MPx
18.33
Fabricant: Microsoft
18.33
USB Camera 2.0
18.33
Driver
18.34
C:\Windows\system32\drivers\usbvideo.sys
18.35
Version: 6.1.7601.17514 (win7sp1_rtm.101119-1850)

Thanks

Fabio Galdi

···

Il giorno 22/lug/2011, alle ore 15.17, Lyubomir Marinov ha scritto:

On Fri, Jul 22, 2011 at 2:56 PM, Andrea Gavians > <andrea.gavians@gmail.com> wrote:

To me, this bug happened on Windws 7.

Thank you for the feedback! I suppose we may have to raise the
severity of the problem then.