[jitsi-dev] Confusing language in "New version available" dialog


#1

When received the automatic update notice for Jitsi 2.2. I clicked
"Install" (it would be more accurate to label this first button
"Download"). It downloaded and next I received the following dialog:

==New version available==
If you continue with update application will be shutdown! Are you sure?
[Yes] [No]

The current language is passive, future tense, broken English (missing a
couple instances of the word "the"), scary ("...shutdown! Are you
sure?"), and the buttons are "Yes/No" instead of descriptive, and the
window title seems to be one step behind (the user already knows that a
new version is available since he/she already chose to download it).
Also if the user becomes distracted by other tasks there is nothing in
the dialog that explains which application has a new version or will be
shutdown. I propose we use something similar to the following language:

==Install Updates==
Jitsi needs to quit before it can install updates. Any conversations or
calls will disconnect temporarily. Should Jitsi continue to install
updates?
[Install] [Cancel]

The window title now describes the current step (installation) instead
of the previous step (notification of a new version). The message
describes the action and helps the user to make an informed choice (in
other words, why is this question relevant to the user). Finally the
descriptive button labels make it explicitly clear what will happen when
a user clicks one button or the other (users doesn't necessarily read
the full dialog nor should they if they've seen the dialog before, we
just need to help them click the button they intended. Descriptive
button labels help. Generic "Yes/No" labels are meaningless without
reading the full dialog and users are more prone to clicking the wrong
one).

David


#2

Hey David

I've change the message text, but the button-texts would require more work
(than I have time available).

Thanks,
Ingo

ยทยทยท

-----Original Message-----
From: David Bolton [mailto:davidkbolton@gmail.com]
Sent: Mittwoch, 1. Mai 2013 08:48
To: Jitsi Developers
Subject: [jitsi-dev] Confusing language in "New version available" dialog
When received the automatic update notice for Jitsi 2.2. I clicked
"Install" (it would be more accurate to label this first button
"Download"). It downloaded and next I received the following dialog:

==New version available==
If you continue with update application will be shutdown! Are you sure?
[Yes] [No]

The current language is passive, future tense, broken English (missing a
couple instances of the word "the"), scary ("...shutdown! Are you
sure?"), and the buttons are "Yes/No" instead of descriptive, and the
window title seems to be one step behind (the user already knows that a
new version is available since he/she already chose to download it).
Also if the user becomes distracted by other tasks there is nothing in
the dialog that explains which application has a new version or will be
shutdown. I propose we use something similar to the following language:

==Install Updates== Jitsi needs to quit before it can install updates.
Any conversations or calls will disconnect temporarily. Should Jitsi
continue to install updates? [Install] [Cancel]

The window title now describes the current step (installation) instead
of the previous step (notification of a new version). The message
describes the action and helps the user to make an informed choice (in
other words, why is this question relevant to the user). Finally the
descriptive button labels make it explicitly clear what will happen when
a user clicks one button or the other (users doesn't necessarily read
the full dialog nor should they if they've seen the dialog before, we
just need to help them click the button they intended. Descriptive
button labels help. Generic "Yes/No" labels are meaningless without
reading the full dialog and users are more prone to clicking the wrong
one).

David