[jitsi-dev] Bug Report: Problems doing LDAP search on 64 bit Jitsi (with 32 bit Outlook on 64 bit Windows)


#1

Bug report report below - shall I raise an issue for this?

Thanks
Tom

log.zip (16.3 KB)

···

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*Bug Summary*

* *

Searching for Outlook contacts in 64-bit Jitsi does not return any results.

*What Happened*

* *

With Microsoft Outlook Search enabled in “Tools->Options->Contact
Sources->Address book”, I typed the name of a contact into the main
window’s search field.

The following text was displayed:

“No matching contacts found. Press Ctrl+Enter to call “[john doe]” or use
the buttons below.”

This behaviour is incorrect, as the contact does in fact exist in Outlook.

When I do the same thing in 32-bit Jitsi on the same machine, my contact is
correctly found and an entry is displayed in the results pane.

The error “15:05:57.783 SEVERE:
plugin.addrbook.AddrBookActivator.startService().231 Failed to instantiate”
is found in the 64-bit logs, and does not occur in the 32-bit logs.

Full logs are attached.

*Environment*

* *

· *OS*: Windows 7 Professional 64-bit – Service Pack 1

· *Jitsi*:* *Jitsi 1.0-build.3967 (64-bit version)

· *Java:* The Jitsi logs show that Jitsi is using a 64-bit JVM,
version 1.6.0_24.

· *Outlook:* Microsoft Office Outlook 2007 (12.0.6661.5003) SP3 MSO
(12.0.6607.1000)

   -

   Registry path: *HKEY_LOCAL_MACHINE\Software\Microsoft\Office\14.0\Outlook
   *
   -

   Registry key: *Bitness*
   - Value is x86 (i.e. 32 bit)

*Reproducibility*

* *

The bug reproduces consistently on my machine using the following steps:

1. Do a clean install of 64-bit Jitsi version 1.0-build.3967.

2. Make sure Outlook is set up with at least one contact in the local
address book.

3. Open Jitsi.

4. Check that the ‘Enable Microsoft Outlook search’ checkbox is
ticked (in Contact Sources -> Address Book)

5. In the main window, type the name of an Outlook contact.


#2

Hey Tom,

Outlook and Jitsi need to be compiled for the same architecture. They
should either both be 32bit or 64bit.

Feel free to open an enhancement request for cross platform support.
However it would probably get us a while to get to it.

Hope this helps,
Emil

···

On 02.08.12, 08:29, Tom Denham wrote:

Bug report report below - shall I raise an issue for this?

Thanks
Tom

_
_

_
_

_Bug Summary_

_ _

Searching for Outlook contacts in 64-bit Jitsi does not return any results.

_What Happened_

_ _

With Microsoft Outlook Search enabled in “Tools->Options->Contact
Sources->Address book”, I typed the name of a contact into the main
window’s search field.

The following text was displayed:

“No matching contacts found. Press Ctrl+Enter to call “[john doe]” or
use the buttons below.”

This behaviour is incorrect, as the contact does in fact exist in Outlook.

When I do the same thing in 32-bit Jitsi on the same machine, my contact
is correctly found and an entry is displayed in the results pane.

The error “15:05:57.783 SEVERE:
plugin.addrbook.AddrBookActivator.startService().231 Failed to
instantiate” is found in the 64-bit logs, and does not occur in the
32-bit logs.

Full logs are attached.

_Environment_

_ _

· *OS*: Windows 7 Professional 64-bit – Service Pack 1

· *Jitsi*:**Jitsi 1.0-build.3967 (64-bit version)

· *Java:* The Jitsi logs show that Jitsi is using a 64-bit JVM,
version 1.6.0_24.

· *Outlook:* Microsoft Office Outlook 2007 (12.0.6661.5003) SP3
MSO (12.0.6607.1000)

  *

    Registry path:
    *HKEY_LOCAL_MACHINE\Software\Microsoft\Office\14.0\Outlook*

  *

    Registry key: *Bitness*

  * Value is x86 (i.e. 32 bit)

_Reproducibility_

_ _

The bug reproduces consistently on my machine using the following steps:

1. Do a clean install of 64-bit Jitsi version 1.0-build.3967.

2. Make sure Outlook is set up with at least one contact in the
local address book.

3. Open Jitsi.

4. Check that the ‘Enable Microsoft Outlook search’ checkbox is
ticked (in Contact Sources -> Address Book)

5. In the main window, type the name of an Outlook contact.

--
Emil Ivov, Ph.D. 67000 Strasbourg,
Project Lead France
Jitsi
emcho@jitsi.org PHONE: +33.1.77.62.43.30
http://jitsi.org FAX: +33.1.77.62.47.31