I’ve set up Jitsi on digital ocean, with one jitsi-meet instance and 2 jvb-only nodes as part of the same blade. I’ve confirmed my turn server is working by blocking port 10000 and seeing the video chat still work.
Lately, some of my users have been complaining that they are able to enter a room but after a couple of minutes get kicked out and get the “Unexpected error, will try again in X seconds” error message. Unfortunately, I have not been able to get console logs from them yet. I think, but I don’t know for sure, that these users are on a corporate network, which potentially explains why they are losing connectivity
On the server, I see many of these:
2020-08-27 19:18:08.723 INFO:  [confId=ce3ace57219bee22 gid=206896 stats_id=Louisa-gCJ componentId=1 conf_name=939287 ufrag=brrt31egpa8on6 name=stream-4e50d314 epId=4e50d314 local_ufrag=brrt31egpa8on6] MergingDatagramSocket$SocketContainer.runInReaderThread#770: Failed to receive: java.net.SocketException: Socket closed
I’m assuming this is the cause, but I’m not sure. How can I go about debugging this?
Thank you very much for your help