Jitsi Black Screen Problem While On A Call

1

When we want to open a room and make a conversation on the local jitsi server, we only see local cam, remote user is not visible(black screen)

jicofo,videobridge,prosoody are running.

jitsi
jitsi1920×966 26 KB

Any solution?
Thanks.

2

My fist guess would be firewall issues, maybe with port 10000.

By local cam and remote user, do you mean
[Remote User] <-> Internet <-> [local LAN with your [internal user’s computer] and [Jitsi server] is]

Could you provide a bit more information about your Jitsi server, please.

  1. Are you using a registered domain name?
  2. Do you have your own Trusted CA Signed certificate, or a LetsEncrypt certificate, or a self signed certificate.
  3. are you able to test two different uses within your local network?
  4. What do you mean by remote user, I am assuming across the Internet?
  5. is the local Jitsi sever and the local cam on different computers/servers?