Jigasi - Failed to add participants

Hello!
A year ago I have successfully installed and configured Jigasi Transcript.

By clicking on the CC button, then adding jitsi_meet_transcribe to the room it worked fine.

I’ve being applying the latest updates for Google SDK and the Jitsi Meet framework.

But recently I’m getting “Failed to add participants” when trying to call jitsi_meet_transcribe

I’m using unstable and secure rooms, if that would help on something.

Thanks in advance!

Any errors in the logs?

@damencho thank you for your assistance,

Here some logs, the Jigasi one is kind of hard to read literally and figurative (no timestamps)

Javascript Console

2020-04-28T13:02:39.177Z [modules/xmpp/strophe.rayo.js] <dial/</<>:  Dial error  
<iq id="9779bf3f-abc7-4ab2-8305-e82f06c19c82:sendIQ" type="error" to="edbab0e6-b6a9-4e96-bbe1-…-4eee-8195-f55ca41ea0c9" from="farconcernsspeculatearti…ssion.switnet.net/focus" xmlns="jabber:client">
Logger.js:154:22


2020-04-28T13:02:39.180Z [features/invite] <F/</y</<>:  Error inviting phone number: 
iq#9779bf3f-abc7-4ab2-8305-e82f06c19c82:sendIQ
​
assignedSlot: null
​
attributes: NamedNodeMap(5) [ type="error", to="edbab0e6-b6a9-4e96-bbe1-80d7bb606db1@guest.meet.example.com/0fde8031-c267-4eee-8195-f55ca41ea0c9", from="farconcernsspeculatearticulately@internal.auth.meet.example.com/focus", … ]
​
baseURI: "https://meet.example.com/http-bind?room=farconcernsspeculatearticulately"
​
childElementCount: 1
​
childNodes: NodeList [ error ]
​
children: HTMLCollection { 0: error, length: 1 }
​
classList: DOMTokenList []
​
className: ""
​
clientHeight: 0
​
clientLeft: 0
​
clientTop: 0
​
clientWidth: 0
​
firstChild: <error type="cancel">
​
firstElementChild: <error type="cancel">
​
id: "9779bf3f-abc7-4ab2-8305-e82f06c19c82:sendIQ"
​
innerHTML: "<error xmlns=\"jabber:client\" type=\"cancel\"><service-unavailable xmlns=\"urn:ietf:params:xml:ns:xmpp-stanzas\"/></error>"
​
isConnected: true
​
lastChild: <error type="cancel">
​
lastElementChild: <error type="cancel">
​
localName: "iq"
​
namespaceURI: "jabber:client"
​
nextElementSibling: null
​
nextSibling: null
​
nodeName: "iq"
​
nodeType: 1
​
nodeValue: null
​
onfullscreenchange: null
​
onfullscreenerror: null
​
outerHTML: "<iq type=\"error\" to=\"edbab0e6-b6a9-4e96-bbe1-80d7bb606db1@guest.meet.example.com/0fde8031-c267-4eee-8195-f55ca41ea0c9\" from=\"farconcernsspeculatearticulately@internal.auth.meet.example.com/focus\" id=\"9779bf3f-abc7-4ab2-8305-e82f06c19c82:sendIQ\" xmlns=\"jabber:client\"><error type=\"cancel\"><service-unavailable xmlns=\"urn:ietf:params:xml:ns:xmpp-stanzas\"/></error></iq>"
​
ownerDocument: XMLDocument { … }
​
parentElement: <body sid="aaced758-d9a1-426b-890a-5f863dccb67d" xmlns:stream="http://etherx.jabber.org/streams" xmlns="http://jabber.org/protocol/httpbind">
​
parentNode: <body sid="aaced758-d9a1-426b-890a-5f863dccb67d" xmlns:stream="http://etherx.jabber.org/streams" xmlns="http://jabber.org/protocol/httpbind">
​
part: DOMTokenList []
​
prefix: null
​
previousElementSibling: null
​
previousSibling: null
​
scrollHeight: 0
​
scrollLeft: 0
​
scrollLeftMax: 0
​
scrollTop: 0
​
scrollTopMax: 0
​
scrollWidth: 0
​
shadowRoot: null
​
slot: ""
​
tagName: "iq"
​
textContent: ""
​
<prototype>: ElementPrototype { getAttributeNames: getAttributeNames(), getAttribute: getAttribute(), getAttributeNS: getAttributeNS(), … }
Logger.js:154:22


2020-04-28T13:02:39.215Z [features/invite] <_invite/<>:  1 invites failed 
Object { phone: 1 }
Logger.js:154:22

Jigasi

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�Hn�v�<presence to='transcript@auth.meet.example.com/5acff1b5' from='qwerty@internal.auth.meet.example.com/0901289d'><stats-id>Amina-gqX</stats-id><videomuted xmlns='http://jitsi.org/jitmeet/video' xmlns:stream='http://etherx.jabber.org/streams'>false</videomuted><c xmlns='http://jabber.org/protocol/caps' hash='sha-1' node='http://jitsi.org/jitsimeet' ver='bInwKC/7Lt0uq2Y1/f66QQKgRS4='/><avatar-id xmlns='jabber:client'>be9df24dd85e361310bf42866eaaee78</avatar-id><email>ark@switnet.net</email><nick xmlns="http://jabber.org/protocol/nick">Luis</nick><audiomuted xmlns='http://jitsi.org/jitmeet/audio' xmlns:stream='http://etherx.jabber.org/streams'>false</audiomuted><x xmlns='http://jabber.org/protocol/muc#user'><item affiliation='owner' jid='0901289d-96d��.�x7-dc9a50bd7955@guest.meet.example.com/685d3688-9c3a-4cb8-92d3-0f58293f5064' role='moderator'></item></x></presence>��8^ȗ��E��5��f
�Hn�v�<presence to='transcript@auth.meet.example.com/5acff1b5' from='qwerty@internal.auth.meet.example.com/focus' id='Zxplr-50238'><etherpad xmlns='http://jitsi.org/jitmeet/etherpad' xmlns:stream='http://etherx.jabber.org/streams'>c41ae60a9bf844b9a4822f0d7f73f204</etherpad><conference-properties xmlns='http://jitsi.org/protocol/focus' xmlns:stream='http://etherx.jabber.org/streams'><property xmlns:stream='http://etherx.jabber.org/streams' value='1580780643480' key='created-ms'></property><property xmlns:stream='http://etherx.jabber.org/streams' value='false' key='octo-enabled'></property></conference-properties><versions xmlns='http://jitsi.org/jitmeet' xmlns:stream='http://etherx.jabber.org/streams'><component xmlns:stream='http://etherx.jabber.org/streams' name='xmpp'>Prosody(0.10.0,Linux)</component><component xmlns:stream='http://etherx.jabber.org/streams' name='focus'>JiCoFo(0.1.522,Linux)</component></versions><c xmlns='http://jabber.org/protocol/caps' hash='sha-1' node='http://jitsi.org' ver='n+eoWkt+V9Kbk4H9z2I7uDWU+68='/><x xmlns='http://jabber.org/protocol/muc#user'><item affiliation='owner' jid='focus@auth.meet.example.com/focus44197624056' role='moderator'></item></x></presence>��8^P���E��5�,f��.�x
�Hn�v�<presence to='transcript@auth.meet.example.com/5acff1b5' from='qwerty@internal.auth.meet.example.com/5acff1b5' id='Fdnt8-51'><nick xmlns="http://jabber.org/protocol/nick">Transcriber</nick><stat xmlns='jabber:client' xmlns:stream='http://etherx.jabber.org/streams' name='version' value='Jigasi 1.1.79-gc2a7701'></stat><c xmlns='http://jabber.org/protocol/caps' hash='sha-1' node='http://jitsi.org' ver='nE6DyiAsk8FngHpoNzLgPBVm9SU='/><x xmlns='http://jabber.org/protocol/muc#user'><item affiliation='none' jid='transcript@auth.meet.example.com/5acff1b5' role='participant'></item><status code='100'/><status code='110'/></x></presence>��8^ؾEq�5�sf�.�x
�Hn�v�<presence to='transcript@auth.meet.example.com/5acff1b5' from='qwerty@internal.auth.meet.example.com/focus' id='Zxplr-50238'><etherpad xmlns='http://jitsi.org/jitmeet/etherpad' xmlns:stream='http://etherx.jabber.org/streams'>c41ae60a9bf844b9a4822f0d7f73f204</etherpad><conference-properties xmlns='http://jitsi.org/protocol/focus' xmlns:stream='http://etherx.jabber.org/streams'><property xmlns:stream='http://etherx.jabber.org/streams' value='1580780643480' key='created-ms'></property><property xmlns:stream='http://etherx.jabber.org/streams' value='false' key='octo-enabled'></property></conference-properties><versions xmlns='http://jitsi.org/jitmeet' xmlns:stream='http://etherx.jabber.org/streams'><component xmlns:stream='http://etherx.jabber.org/streams' name='xmpp'>Prosody(0.10.0,Linux)</component><component xmlns:stream='http://etherx.jabber.org/streams' name='focus'>JiCoFo(0.1.522,Linux)</component></versions><bridgeNotAvailable xmlns='http://jitsi.org/protocol/focus' xmlns:stream='http://etherx.jabber.org/streams'></bridgeNotAvailable><c xmlns='http://jabber.org/protocol/caps' hash='sha-1' node='http://jitsi.org' ver='n+eoWkt+V9Kbk4H9z2I7uDWU+68='/><x xmlns='http://jabber.org/protocol/muc#user'><item affiliation='owner' jid='focus@auth.meet.example.com/focus44197624056' role='moderator'></item></x></prese�Eu�5�ofY�.�x
�Hn�v�<iq to='qwerty@internal.auth.meet.example.com/0901289d' id='dHJhbnNjcmlwdEBhdXRoLnNlc3Npb24uc3dpdG5ldC5uZXQvNWFjZmYxYjUAODYxMDQwNzQtOTU4Yi00YWRjLTgyMjctOGM1ZGU3MDJkZmZkOnNlbmRJUQAX2aZrftRrE3AVkXzApCYc' type='result'><query xmlns='http://jabber.org/protocol/disco#info' node='http://jitsi.org#nE6DyiAsk8FngHpoNzLgPBVm9SU='><identity category='client' name='Jitsi SVN' type='pc'/><feature var='http://jabber.org/protocol/muc#traffic'/><feature var='urn:xmpp:jingle:dtmf:0'/><feature var='http://jabber.org/protocol/disco#items'/><feature var='urn:xmpp:jingle:apps:rtp:rtp-hdrext:0'/><feature var='urn:ietf:rfc:5888'/><feature var='http://jabber.org/protocol/caps'/><feature var='urn:xmpp:jingle:apps:rtp:audio'/><feature var='urn:xmpp:jingle:apps:dtls:0'/><feature var='http://jabber.org/protocol/muc#rooms'/><feature var='urn:xmpp:jingle:transports:ice-udp:1'/><feature var='http://jitsi.org/protocol/jigasi'/><feature var='jabber:iq:version'/><feature var='urn:xmpp:jingle:apps:rtp:1'/><feature var='urn:xmpp:ping'/><feature var='urn:xmpp:jingle:transfer:0'/><feature var='http://jabber.org/protocol/muc'/><feature var='urn:ietf:rfc:5761'/><feature var='urn:xmpp:jingle:apps:rtp:zrtp:1'/><feature var='urn:xmpp:jingle:transports:raw-udp:1'/><feature var='http://jabber.org/protocol/disco#info'/><feature var='urn:xmpp:jingle:1'/></que�Eu�5�of#[Y�.�x
�Hn�v�<iq to='qwerty@internal.auth.meet.example.com/0901289d' id='dHJhbnNjcmlwdEBhdXRoLnNlc3Npb24uc3dpdG5ldC5uZXQvNWFjZmYxYjUAYjQ3OTNlMzYtMzRlOC00YjhiLTk4NzMtOTM5MDkxYWNlYmQ1OnNlbmRJUQAX2aZrftRrE3AVkXzApCYc' type='result'><query xmlns='http://jabber.org/protocol/disco#info' node='http://jitsi.org#nE6DyiAsk8FngHpoNzLgPBVm9SU='><identity category='client' name='Jitsi SVN' type='pc'/><feature var='http://jabber.org/protocol/muc#traffic'/><feature var='urn:xmpp:jingle:dtmf:0'/><feature var='http://jabber.org/protocol/disco#items'/><feature var='urn:xmpp:jingle:apps:rtp:rtp-hdrext:0'/><feature var='urn:ietf:rfc:5888'/><feature var='http://jabber.org/protocol/caps'/><feature var='urn:xmpp:jingle:apps:rtp:audio'/><feature var='urn:xmpp:jingle:apps:dtls:0'/><feature var='http://jabber.org/protocol/muc#rooms'/><feature var='urn:xmpp:jingle:transports:ice-udp:1'/><feature var='http://jitsi.org/protocol/jigasi'/><feature var='jabber:iq:version'/><feature var='urn:xmpp:jingle:apps:rtp:1'/><feature var='urn:xmpp:ping'/><feature var='urn:xmpp:jingle:transfer:0'/><feature var='http://jabber.org/protocol/muc'/><feature var='urn:ietf:rfc:5761'/><feature var='urn:xmpp:jingle:apps:rtp:zrtp:1'/><feature var='urn:xmpp:jingle:transports:raw-udp:1'/><feature var='http://jabber.org/protocol/disco#info'/><feature var='urn:xmpp:jingle:1'/></query></iq>��8^`a""E�5��f(�Y�.�x
�Hn�v�<iq to='qwerty@internal.auth.meet.example.com/0901289d' id='dHJhbnNjcmlwdEBhdXRoLnNlc3Npb24uc3dpdG5ldC5uZXQvNWFjZmYxYjUAOTg4NzkxODItYTFlMC00MDQ1LTk1ZTYtNmQwOWU4NjU4NjNiOnNlbmRJUQAX2aZrftRrE3AVkXzApCYc' type='result'></iq>��8^X���E��5�SfY)|�.�x
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�Hn�v�<iq to='qwerty@internal.auth.meet.example.com/0901289d' id='Fdnt8-65' type='set'><jingle xmlns='urn:xmpp:jingle:1' action='transport-info' sid='865f3418b652'><content creator='initiator' name='audio'><transport xmlns='urn:xmpp:jingle:transports:ice-udp:1' ufrag='aqoil1e06u12mk' pwd='2m6fic4vaf3ar0jcbv8q2k95na'><candidate foundation='1' component='1' protocol='udp' priority='2130706431' generation='0' id='1' ip='fe80:0:0:0:c4a6:95ff:fe7e:868e' port='10000' type='host' network='0'/><candidate foundation='2' component='1' protocol='udp' priority='2130706431' generation='0' id='2' ip='fe80:0:0:0:42:35ff:fe77:a8d9' port='10000' type='host' network='0'/><candidate foundation='4' component='1' protocol='udp' priority='2113937151' generation='0' id='3' ip='fe80:0:0:0:f816:3eff:feb2:24cc' port='10000' type='host' network='0'/><candidate foundation='3' component='1' protocol='udp' priority='2113932031' generation='0' id='4' ip='172.17.0.1' port='10001' type='host' network='0'/><candidate foundation='5' component='1' protocol='udp' priority='2113932031' generation='0' id='5' ip='111.222.333.444' port='10001' type='host' network='0'/><candidate foundation='6' component='1' protocol='udp' priority='1677724415' generation='0' id='6' ip='111.222.333.444' port='1024' type='srflx' rel-addr='111.222.333.444' rel-port='10001' network='0'/><candidate foundation='7' component='1' protocol='udp' priority='1677724415' generation='0' id='7' ip='111.222.333.444' port='10001' type='srflx' rel-addr='172.17.0.1' rel-port='10001' network='0'/><candidate foundation='1' component='2' protocol='udp' priority='2130706430' generation='0' id='8' ip='fe80:0:0:0:c4a6:95ff:fe7e:868e' port='10001' type='host' network='0'/><candidate foundation='2' component='2' protocol='udp' priority='2130706430' generation='0' id='9' ip='fe80:0:0:0:42:35ff:fe77:a8d9' port='10001' type='host' network='0'/><candidate foundation='4' component='2' protocol='udp' priority='2113937150' generation='0' id='10' ip='fe80:0:0:0:f816:3eff:feb2:24cc' port='10001' type='host' network='0'/><candidate foundation='3' component='2' protocol='udp' priority='2113932030' generation='0' id='11' ip='172.17.0.1' port='10002' type='host' network='0'/><candidate foundation='5' component='2' protocol='udp' priority='2113932030' generation='0' id='12' ip='111.222.333.444' port='10002' type='host' network='0'/><candidate foundation='7' component='2' protocol='udp' priority='1677724414' generation='0' id='13' ip='111.222.333.444' port='10002' type='srflx' rel-addr='172.17.0.1' rel-port='10002' network='0'/><candidate foundation='6' component='2' protocol='udp' priority='1677724414' generation='0' id='14' ip='111.222.333.444' port='1025' type='srflx' rel-addr='111.222.333.444' rel-port='10002' network='0'/></transport></content></jingle></iq>��8^�&yyEk�5�yfe�4`�.�x
�Hn�v�<iq to='transcript@auth.meet.example.com/5acff1b5' from='qwerty@internal.auth.meet.example.com/0901289d' id='Fdnt8-65' type='error'><error type='cancel'><item-not-found xmlns='urn:ietf:params:xml:ns:xmpp-stanzas'/><text xmlns='urn:ietf:params:xml:ns:xmpp-stanzas'>Recipient not in room</text></error></iq>��8^P.�E��5�f4`��.�x
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�Hn�v�<iq to='transcript@auth.meet.example.com/5acff1b5' from='qwerty@internal.auth.meet.example.com/0901289d' id='Fdnt8-69' type='error'><error type='cancel'><item-not-found xmlns='urn:ietf:params:xml:ns:xmpp-stanzas'/><text xmlns='urn:ietf:params:xml:ns:xmpp-stanzas'>Recipient not in room</text></error></iq>��8^�
                                                                                                                                    
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�Hn�v�<iq to='transcript@auth.meet.example.com/5acff1b5' from='qwerty@internal.auth.meet.example.com/0901289d' id='Fdnt8-71' type='error'><error type='cancel'><item-not-found xmlns='urn:ietf:params:xml:ns:xmpp-stanzas'/><text xmlns='urn:ietf:params:xml:ns:xmpp-stanzas'>Recipient not in room</text></error></iq>�8^ȝ�E��5�f �6��.�x
�Hn�v�<presence to='transcript@auth.meet.example.com/5acff1b5' from='qwerty@internal.auth.meet.example.com/focus' id='Zxplr-50238'><etherpad xmlns='http://jitsi.org/jitmeet/etherpad' xmlns:stream='http://etherx.jabber.org/streams'>c41ae60a9bf844b9a4822f0d7f73f204</etherpad><versions xmlns='http://jitsi.org/jitmeet' xmlns:stream='http://etherx.jabber.org/streams'><component xmlns:stream='http://etherx.jabber.org/streams' name='xmpp'>Prosody(0.10.0,Linux)</component><component xmlns:stream='http://etherx.jabber.org/streams' name='focus'>JiCoFo(0.1.522,Linux)</component></versions><bridgeNotAvailable xmlns='http://jitsi.org/protocol/focus' xmlns:stream='http://etherx.jabber.org/streams'></bridgeNotAvailable><conference-properties xmlns='http://jitsi.org/protocol/focus' xmlns:stream='http://etherx.jabber.org/streams'><property xmlns:stream='http://etherx.jabber.org/streams' value='1580780643480' key='created-ms'></property><property xmlns:stream='http://etherx.jabber.org/streams' value='false' key='octo-enabled'></property><property xmlns:stream='http://etherx.jabber.org/streams' value='0' key='bridge-count'></property></conference-properties><c xmlns='http://jabber.org/protocol/caps' hash='sha-1' node='http://jitsi.org' ver='n+eoWkt+V9Kbk4H9z2I7uDWU+68='/><x xmlns='http://jabber.org/protocol/muc#user'><item affiliation�8^��E��5�Cf6�&1�.�xsion.switnet.net/focus44197624056' role='moderator'></item></x></presence>
�8^�$VVEH�5��f&17erty@internal.auth.meet.example.com/5acff1b5' id='Fdnt8-74' type='unavailable'></presence>
                       �.�x
�Hn�v�<presence to='transcript@auth.meet.example.com/5acff1b5' from='qwerty@internal.auth.meet.example.com/5acff1b5' id='Fdnt8-74' type='unavailable'><x xmlns='http://jabber.org/protoco�8^�(�E��5�Cf7affiliation='none' role='none'></item><status code='110'/></x></presence>
                  'E�.�x
�8@xEj�5�zf7y'E�.�xy@internal.auth.meet.example.com/5acff1b5' id='Fdnt8-76' type='unavailable'></presence>
�8^`��E��5�Ff'E7��.�x7' type='unavailable'></presence>
�Hn�v�<presence from='transcript@auth.meet.example.com/5acff1b5' id='Fdnt8-77' type='unavailable'></presence>

Something seems unavailable, right?

Thanks in advance!

@damencho

Thanks to @iamdatvt94 I got information about the last know to work package:

jigasi=1.0-235

This package is only on stable, but I’ve tested on a unstable setup and it also works, so something after that version broke jigasi.

If any test is needed to figure it out, let me know, regards.

Service-unavailable is that jicofo is not finding your jigasi. If you are using component it will take some time for jicofo to discover it, or restarting jicofo will force it.

I restart all services after every upgrade, so I don’t think it’s related.

Maybe something at the service file changed and the service is not brought up.

I’ll setup another instance since I purged 2 out 3 that I have configured in my setup testing and debugging.

Then I’ll be able to give new logs, so far 1.0-235 it working o/

Hi again,
I’m trying to compare:

jigasi=1.0-235 vs. jigasi=latest

So, sorry if I flood the screen,

Fisrt, both service files are the same, so I discart any issue there.

From the long jicofo log, i guess this lines are the ones that matter,

Jicofo 2020-05-09 18:49:19.567 INFO: [29] org.jitsi.jicofo.JitsiMeetConferenceImpl.log() Member fascinatingrailsreformpersonally@conference.session.switnet.net/884e3f2a joined.
Jicofo 2020-05-09 18:49:22.399 SEVERE: [54] org.jitsi.jicofo.jigasi.TranscriberManager.log() Error finding room for null
Jicofo 2020-05-09 18:49:22.400 INFO: [54] org.jitsi.jicofo.jigasi.TranscriberManager.log() Attempting to invite transcriber

Jigasi log,
jigasi.log (34.1 KB)

2020-05-09 18:49:05.950 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() org.jitsi.jigasi.xmpp.acc.SERVER_ADDRESS=127.0.0.1
2020-05-09 18:49:06.024 INFO: [1] java.util.prefs.run() Created user preferences directory.
2020-05-09 18:49:07.053 WARNING: [38] org.jitsi.jigasi.xmpp.CallControl.<init>().139 Always trust in remote TLS certificates mode is enabled

System Status

# systemctl status jigasi jicofo prosody
● jigasi.service - Jitsi Gateway for SIP
   Loaded: loaded (/lib/systemd/system/jigasi.service; enabled; vendor preset: enabled)
   Active: active (running) since Sat 2020-05-09 18:48:48 EDT; 19min ago
  Process: 23842 ExecStartPost=/bin/bash -c echo $MAINPID > /var/run/jigasi/jigasi.pid (code=exited, status=0/SUCCESS)
 Main PID: 23841 (java)
    Tasks: 40 (limit: 65000)
   CGroup: /system.slice/jigasi.service
           └─23841 java -Xmx3072m -Djava.library.path=/usr/share/jigasi/lib -Djava.util.logging.config.file=/etc/jitsi/jigasi/logging.properties -cp /usr/share/jigasi/jigasi.jar:/usr/share/jig

May 09 18:48:48 meet.system systemd[1]: Starting Jitsi Gateway for SIP...
May 09 18:48:48 meet.system systemd[1]: Started Jitsi Gateway for SIP.

● jicofo.service - LSB: Jitsi conference Focus
   Loaded: loaded (/etc/init.d/jicofo; generated)
   Active: active (running) since Sat 2020-05-09 18:48:48 EDT; 19min ago
     Docs: man:systemd-sysv-generator(8)
  Process: 23838 ExecStop=/etc/init.d/jicofo stop (code=exited, status=0/SUCCESS)
  Process: 23867 ExecStart=/etc/init.d/jicofo start (code=exited, status=0/SUCCESS)
    Tasks: 80 (limit: 4523)
   CGroup: /system.slice/jicofo.service
           └─23903 java -Xmx3072m -XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/tmp -Dnet.java.sip.communicator.SC_HOME_DIR_LOCATION=/etc/jitsi -Dnet.java.sip.communicator.SC_HOME_DIR_NAME

May 09 18:48:48 meet.system systemd[1]: Stopped LSB: Jitsi conference Focus.
May 09 18:48:48 meet.system systemd[1]: jicofo.service: Found left-over process 20553 (java) in control group while starting unit. Ignoring.
May 09 18:48:48 meet.system systemd[1]: This usually indicates unclean termination of a previous run, or service implementation deficiencies.
May 09 18:48:48 meet.system systemd[1]: Starting LSB: Jitsi conference Focus...
May 09 18:48:48 meet.system jicofo[23867]: Starting jicofo: jicofo started.
May 09 18:48:48 meet.system systemd[1]: Started LSB: Jitsi conference Focus.

● prosody.service - LSB: Prosody XMPP Server
   Loaded: loaded (/etc/init.d/prosody; generated)
   Active: active (running) since Sat 2020-05-09 18:48:48 EDT; 19min ago
     Docs: man:systemd-sysv-generator(8)
  Process: 23846 ExecStop=/etc/init.d/prosody stop (code=exited, status=0/SUCCESS)
  Process: 23880 ExecStart=/etc/init.d/prosody start (code=exited, status=0/SUCCESS)
    Tasks: 1 (limit: 4523)
   CGroup: /system.slice/prosody.service
           └─23920 lua5.1 /usr/bin/prosody

May 09 18:48:48 meet.system systemd[1]: Stopped LSB: Prosody XMPP Server.
May 09 18:48:48 meet.system systemd[1]: Starting LSB: Prosody XMPP Server...
May 09 18:48:48 meet.system prosody[23880]:  * Starting Prosody XMPP Server prosody
May 09 18:48:48 meet.system prosody[23880]:    ...done.
May 09 18:48:48 meet.system systemd[1]: Started LSB: Prosody XMPP Server.
May 09 18:48:49 meet.system prosody[23920]: portmanager: Error binding encrypted port for https: No key present in SSL/TLS configuration for https port 5281
May 09 18:48:49 meet.system prosody[23920]: portmanager: Error binding encrypted port for https: No key present in SSL/TLS configuration for https port 5281
May 09 18:48:49 meet.system prosody[23920]: guest.session.switnet.net:muc_size: requires a version of Prosody with util.async

From a working jigasi instance,

First lines on both logs are the same of the last lines of the non-working one,

Jicofo log,

Jicofo 2020-05-09 19:26:56.180 INFO: [39] org.jitsi.jicofo.ChatRoomRoleAndPresence.log() Chat room event ChatRoomMemberPresenceChangeEvent[type=MemberJoined sourceRoom=org.jitsi.impl.protocol.xmpp.ChatRoomImpl@64f0acce member=ChatMember[sophisticateddemonstrationsremindtoday@internal.auth.working.jigasi.com/626f56ed, jid: null]@1527061958]
Jicofo 2020-05-09 19:26:56.192 INFO: [39] org.jitsi.jicofo.JitsiMeetConferenceImpl.log() Member sophisticateddemonstrationsremindtoday@internal.auth.working.jigasi.com/626f56ed joined.
Jicofo 2020-05-09 19:26:57.979 SEVERE: [111] org.jitsi.jicofo.jigasi.TranscriberManager.log() Error finding room for null
Jicofo 2020-05-09 19:26:57.979 INFO: [111] org.jitsi.jicofo.jigasi.TranscriberManager.log() Attempting to invite transcriber
Jicofo 2020-05-09 19:27:22.666 INFO: [95] org.jitsi.jicofo.xmpp.FocusComponent.handleConferenceIq().401 Focus request for room: sophisticateddemonstrationsremindtoday@internal.auth.working.jigasi.com
Jicofo 2020-05-09 19:27:22.738 INFO: [39] org.jitsi.jicofo.ChatRoomRoleAndPresence.log() Chat room event ChatRoomMemberPresenceChangeEvent[type=MemberJoined sourceRoom=org.jitsi.impl.protocol.xmpp.ChatRoomImpl@64f0acce member=ChatMember[sophisticateddemonstrationsremindtoday@internal.auth.working.jigasi.com/171fbc38f84, jid: null]@1179854594]
Jicofo 2020-05-09 19:27:22.738 INFO: [39] org.jitsi.jicofo.JitsiMeetConferenceImpl.log() Member sophisticateddemonstrationsremindtoday@internal.auth.working.jigasi.com/171fbc38f84 joined.
Jicofo 2020-05-09 19:27:22.784 INFO: [39] org.jitsi.jicofo.bridge.BridgeSelectionStrategy.log() bridge_selected,bridge=Bridge[jid=jvbbrewery@internal.auth.working.jigasi.com/a21e4aec-9733-40ea-8913-f9dc920a2c6c, relayId=null, region=null, stress=0.00]
Jicofo 2020-05-09 19:27:22.785 INFO: [39] org.jitsi.jicofo.bridge.BridgeSelectionStrategy.log() Selected initial bridge Bridge[jid=jvbbrewery@internal.auth.working.jigasi.com/a21e4aec-9733-40ea-8913-f9dc920a2c6c, relayId=null, region=null, stress=0.00] with packetRate=0 for participantRegion=null
Jicofo 2020-05-09 19:27:22.899 INFO: [39] org.jitsi.impl.protocol.xmpp.colibri.OperationSetColibriConferenceImpl.log() Conference created: org.jitsi.impl.protocol.xmpp.colibri.ColibriConferenceImpl@4e3cd109
Jicofo 2020-05-09 19:27:22.918 INFO: [39] org.jitsi.jicofo.JitsiMeetConferenceImpl.log() Added participant jid= sophisticateddemonstrationsremindtoday@internal.auth.working.jigasi.com/626f56ed, bridge=jvbbrewery@internal.auth.working.jigasi.com/a21e4aec-9733-40ea-8913-f9dc920a2c6c
Jicofo 2020-05-09 19:27:22.918 INFO: [39] org.jitsi.jicofo.JitsiMeetConferenceImpl.log() Region info, conference=ff34bc octo_enabled= false: [[null, null]]
Jicofo 2020-05-09 19:27:22.929 INFO: [39] org.jitsi.jicofo.JitsiMeetConferenceImpl.log() Added participant jid= sophisticateddemonstrationsremindtoday@internal.auth.working.jigasi.com/171fbc38f84, bridge=jvbbrewery@internal.auth.working.jigasi.com/a21e4aec-9733-40ea-8913-f9dc920a2c6c
Jicofo 2020-05-09 19:27:22.929 INFO: [39] org.jitsi.jicofo.JitsiMeetConferenceImpl.log() Region info, conference=ff34bc octo_enabled= false: [[null, null, null]]
Jicofo 2020-05-09 19:27:22.930 INFO: [114] org.jitsi.jicofo.discovery.DiscoveryUtil.discoverParticipantFeatures().145 Doing feature discovery for sophisticateddemonstrationsremindtoday@internal.auth.working.jigasi.com/626f56ed
Jicofo 2020-05-09 19:27:22.938 INFO: [115] org.jitsi.jicofo.discovery.DiscoveryUtil.discoverParticipantFeatures().145 Doing feature discovery for sophisticateddemonstrationsremindtoday@internal.auth.working.jigasi.com/171fbc38f84
Jicofo 2020-05-09 19:27:22.990 INFO: [115] org.jitsi.jicofo.discovery.DiscoveryUtil.discoverParticipantFeatures().172 Successfully discovered features for sophisticateddemonstrationsremindtoday@internal.auth.working.jigasi.com/171fbc38f84 in 51
Jicofo 2020-05-09 19:27:22.999 INFO: [115] org.jitsi.jicofo.AbstractChannelAllocator.log() Using jvbbrewery@internal.auth.working.jigasi.com/a21e4aec-9733-40ea-8913-f9dc920a2c6c to allocate channels for: Participant[sophisticateddemonstrationsremindtoday@internal.auth.working.jigasi.com/171fbc38f84]@252350275
Jicofo 2020-05-09 19:27:23.389 INFO: [114] org.jitsi.jicofo.discovery.DiscoveryUtil.discoverParticipantFeatures().172 Successfully discovered features for sophisticateddemonstrationsremindtoday@internal.auth.working.jigasi.com/626f56ed in 459
Jicofo 2020-05-09 19:27:23.393 INFO: [114] org.jitsi.jicofo.AbstractChannelAllocator.log() Using jvbbrewery@internal.auth.working.jigasi.com/a21e4aec-9733-40ea-8913-f9dc920a2c6c to allocate channels for: Participant[sophisticateddemonstrationsremindtoday@internal.auth.working.jigasi.com/626f56ed]@1620961154
Jicofo 2020-05-09 19:27:23.780 INFO: [115] org.jitsi.jicofo.ParticipantChannelAllocator.log() Sending session-initiate to: sophisticateddemonstrationsremindtoday@internal.auth.working.jigasi.com/171fbc38f84
Jicofo 2020-05-09 19:27:23.818 INFO: [114] org.jitsi.jicofo.ParticipantChannelAllocator.log() Sending session-initiate to: sophisticateddemonstrationsremindtoday@internal.auth.working.jigasi.com/626f56ed
Jicofo 2020-05-09 19:27:24.970 INFO: [39] org.jitsi.jicofo.JitsiMeetConferenceImpl.log() Got session-accept from: sophisticateddemonstrationsremindtoday@internal.auth.working.jigasi.com/626f56ed
Jicofo 2020-05-09 19:27:25.032 INFO: [39] org.jitsi.jicofo.JitsiMeetConferenceImpl.log() Received session-accept from sophisticateddemonstrationsremindtoday@internal.auth.working.jigasi.com/626f56ed with accepted sources:Sources{ video: [ssrc=340510303 ] audio: [ssrc=1641422083 ] }@913866081
Jicofo 2020-05-09 19:27:25.216 WARNING: [39] org.jitsi.jicofo.JitsiMeetConferenceImpl.log() No jingle session yet for sophisticateddemonstrationsremindtoday@internal.auth.working.jigasi.com/171fbc38f84
Jicofo 2020-05-09 19:27:28.721 INFO: [39] org.jitsi.jicofo.JitsiMeetConferenceImpl.log() Ignored 'ice-state' update for participant: sophisticateddemonstrationsremindtoday@internal.auth.working.jigasi.com/171fbc38f84 state: null
Jicofo 2020-05-09 19:27:29.659 INFO: [39] org.jitsi.jicofo.JitsiMeetConferenceImpl.log() Got session-accept from: sophisticateddemonstrationsremindtoday@internal.auth.working.jigasi.com/171fbc38f84
Jicofo 2020-05-09 19:27:29.663 INFO: [39] org.jitsi.jicofo.JitsiMeetConferenceImpl.log() Received session-accept from sophisticateddemonstrationsremindtoday@internal.auth.working.jigasi.com/171fbc38f84 with accepted sources:Sources{ audio: [ssrc=3433676514 ] }@1651982074
Jicofo 2020-05-09 19:27:29.674 INFO: [39] org.jitsi.protocol.xmpp.AbstractOperationSetJingle.sendAddSourceIQ().438 Notify add SSRC sophisticateddemonstrationsremindtoday@internal.auth.working.jigasi.com/626f56ed SID: c3kgkkj4pk28b Sources{ audio: [ssrc=3433676514 ] }@1698634914 source_Groups{ }@2086820594
Jicofo 2020-05-09 19:27:29.680 INFO: [39] org.jitsi.protocol.xmpp.AbstractOperationSetJingle.sendAddSourceIQ().438 Notify add SSRC sophisticateddemonstrationsremindtoday@internal.auth.working.jigasi.com/171fbc38f84 SID: d8ds2gkmqlaoh Sources{ audio: [ssrc=1641422083 ] video: [ssrc=340510303 ] }@1278448512 source_Groups{ }@401142802

Jigasi log,

2020-05-09 19:24:30.467 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() org.jitsi.jigasi.xmpp.acc.SERVER_ADDRESS=127.0.0.1
2020-05-09 19:24:35.195 WARNING: [39] org.jitsi.jigasi.xmpp.CallControl.<init>().138 Always trust in remote TLS certificates mode is enabled
2020-05-09 19:27:09.771 WARNING: [47] org.jitsi.jigasi.xmpp.CallControl.checkAuthorized().262 Requests are not secured by JID filter!
2020-05-09 19:27:09.774 INFO: [47] org.jitsi.jigasi.xmpp.CallControl.handleDialIq().188 Got dial request fromnumber -> jitsi_meet_transcribe room: sophisticateddemonstrationsremindtoday@internal.auth.working.jigasi.com
2020-05-09 19:27:21.068 INFO: [47] org.jitsi.jigasi.JvbConference.setXmppProvider().561 171fbc38f84@callcontrol.working.jigasi.com will use ProtocolProviderServiceJabberImpl(transcript@auth.working.jigasi.com (Jabber))
2020-05-09 19:27:21.411 WARNING: [47] org.jitsi.xmpp.component.ComponentBase.verifyProcessingTime().540 PROCESSING TIME LIMIT EXCEEDED - it took 11762ms to process: <iq type="set" to="callcontrol.working.jigasi.com" from="focus@auth.working.jigasi.com/focus137453119733" id="YAfKs-154"><dial xmlns="urn:xmpp:rayo:1" to="jitsi_meet_transcribe" from="fromnumber"><header value="sophisticateddemonstrationsremindtoday@internal.auth.working.jigasi.com" name="JvbRoomName"/></dial></iq>
2020-05-09 19:27:22.186 INFO: [48] impl.protocol.jabber.OperationSetBasicTelephonyJabberImpl.registrationStateChanged().125 Jingle : ON 
2020-05-09 19:27:22.192 INFO: [48] org.jitsi.jigasi.JvbConference.registrationStateChanged().606 XMPP (171fbc38f84@callcontrol.working.jigasi.com): RegistrationStateChangeEvent[ oldState=Registering; newState=RegistrationState=Registering; reasonCode=-1; reason=null]
2020-05-09 19:27:22.421 INFO: [48] impl.protocol.jabber.ProtocolProviderServiceJabberImpl.authenticated().2536 Authenticated: false
2020-05-09 19:27:22.518 INFO: [48] org.jitsi.jigasi.JvbConference.joinConferenceRoom().647 Joining JVB conference room: sophisticateddemonstrationsremindtoday@internal.auth.working.jigasi.com
2020-05-09 19:27:22.799 INFO: [53] impl.protocol.jabber.ChatRoomJabberImpl.joined().1247 sophisticateddemonstrationsremindtoday@internal.auth.working.jigasi.com/focus has joined the sophisticateddemonstrationsremindtoday@internal.auth.working.jigasi.com chat room.
2020-05-09 19:27:22.810 INFO: [53] impl.protocol.jabber.ChatRoomJabberImpl.joined().1247 sophisticateddemonstrationsremindtoday@internal.auth.working.jigasi.com/626f56ed has joined the sophisticateddemonstrationsremindtoday@internal.auth.working.jigasi.com chat room.
2020-05-09 19:27:26.383 INFO: [71] impl.dns.ParallelResolverImpl.send().232 Primary DNS seems laggy: no response for _turn._udp.127.0.0.1./SRV after 1500ms. Enabling redundant mode.
2020-05-09 19:27:26.386 INFO: [75] impl.dns.ParallelResolverImpl.run().573 Sending query for _turn._udp.127.0.0.1./SRV to backup resolvers
2020-05-09 19:27:26.411 INFO: [73] impl.dns.ParallelResolverImpl.run().573 Sending query for _turn._udp.127.0.0.1.openstacklocal./SRV to backup resolvers
2020-05-09 19:27:26.428 INFO: [75] impl.dns.ParallelResolverImpl.run().573 Sending query for _stun._udp.127.0.0.1./SRV to backup resolvers
2020-05-09 19:27:26.443 INFO: [73] impl.dns.ParallelResolverImpl.run().573 Sending query for _stun._udp.127.0.0.1.openstacklocal./SRV to backup resolvers
2020-05-09 19:27:26.458 INFO: [71] impl.protocol.jabber.IceUdpTransportManager.createIceAgent().254 Auto discovered harvester is null
2020-05-09 19:27:26.518 INFO: [71] impl.protocol.jabber.IceUdpTransportManager.createIceAgent().346 End gathering harvester within 2181 ms
2020-05-09 19:27:28.652 INFO: [71] impl.protocol.jabber.CallPeerMediaHandlerJabberImpl.harvestCandidates().1198 End candidate harvest within 1281 ms
2020-05-09 19:27:28.749 INFO: [71] org.jitsi.jigasi.JvbConference.incomingCallReceived().965 Got invite from focus
2020-05-09 19:27:29.180 INFO: [92] org.jitsi.jigasi.TranscriptionGatewaySession.log() Transcriber: Media Device Audio
2020-05-09 19:27:29.513 INFO: [92] service.protocol.media.MediaHandler.registerDynamicPTsWithStream().1003 Dynamic PT map: 126=rtpmap:-1 telephone-event/8000; 111=rtpmap:-1 opus/48000/2 fmtp:useinbandfec=1;minptime=10; 103=rtpmap:-1 unknown/90000; 
2020-05-09 19:27:29.514 INFO: [92] service.protocol.media.MediaHandler.registerDynamicPTsWithStream().1020 PT overrides [103->104 ]
2020-05-09 19:27:29.664 INFO: [92] service.protocol.media.CallPeerMediaHandler.start().1960 Starting
2020-05-09 19:27:31.324 INFO: [92] org.jitsi.jigasi.JvbConference.onJvbCallStarted().746 JVB conference call IN_PROGRESS sophisticateddemonstrationsremindtoday@internal.auth.working.jigasi.com
2020-05-09 19:27:35.036 INFO: [92] org.jitsi.jigasi.JvbConference.peerStateChanged().1031 171fbc38f84@callcontrol.working.jigasi.com JVB peer state: net.java.sip.communicator.service.protocol.CallPeerState:Connected
2020-05-09 19:27:35.051 INFO: [92] org.jitsi.jigasi.JvbConference.advertisePeerSSRCs().292 Peer net.java.sip.communicator.service.protocol.CallPeerState:Connected SSRCs audio: 3433676514 video: null

Do you see something I’m not?
Any idea?

Sorry if I’m flooding with logs.
Regards

You are using jigasi as component and you are using transcriber functionality? And you are using it by dialing jitsi_meet_transcribe through the UI?

Are you also using latest jicofo.

Hello!
Thanks for checking this out,

Workign one, using unstable but jigasi (1.0-235),
Stable branch works too using jigasi version 1.0-235

apt-show-versions jitsi-meet jicofo jigasi prosody

   jicofo:all/unstable 1.0-575-1 upgradeable to 1.0-582-1
   jigasi:amd64/unstable 1.0-235 upgradeable to 1.1-108-g309d62a-1
   jitsi-meet:all/unstable 2.0.4573-1 upgradeable to 2.0.4586-1
   prosody:amd64/bionic 0.10.0-1build1 uptodate

Failing one,
In this case I’m tracking stable on latest release.

apt-show-versions jitsi-meet jicofo jigasi prosody

   jicofo:all/stable 1.0-567-1 uptodate
   jigasi:amd64/stable 1.1-107-g6928850-1 uptodate
   jitsi-meet:all/stable 2.0.4548-1 uptodate
   prosody:amd64/bionic 0.10.0-1build1 uptodate

Maybe I’m not very familiar with the term component, but both are using basically the same configuration.

Maybe these snippets can be more clear than I do.

/etc/jitsi/jicofo/sip-communicator.properties

org.jitsi.jicofo.auth.URL=XMPP:meet.domain.com
org.jitsi.jicofo.jibri.BREWERY=JibriBrewery@internal.auth.meet.domain.com
org.jitsi.jicofo.jibri.PENDING_TIMEOUT=90
org.jitsi.jicofo.BRIDGE_MUC=JvbBrewery@internal.auth.meet.domain.com
#org.jitsi.jicofo.auth.DISABLE_AUTOLOGIN=true

/etc/jitsi/jigasi/sip-communicator.properties

....
org.jitsi.jigasi.xmpp.acc.USER_ID=transcript@auth.meet.domain.com
org.jitsi.jigasi.xmpp.acc.PASS=SomePassword
org.jitsi.jigasi.xmpp.acc.ANONYMOUS_AUTH=false
...

Maybe the newer version is stricter on configuration checking, thus failing?

Any light on this would be appreciated :point_up:

Cheers!

Mucs and component is a way jigasi to connect to the xmpp server. We are moving away from that


If you configure this, you will be ablento start transcriptions from the cc button, where the first to turn them on starts them and the last to turn off turnse them off on jigasi, and everyone who wants to see them need to click cc button

Interesting, so no need to manually “invite” the transcriber anymore, right?
I’ll check this out, hopefully I’ll be able to adjust it with the new approach.

Regards.

I there, I assume that I have the same issue. But I wasn’t able to fix my problem with a downgrade of jigasi to jigasi=1.0-235 while keeping the new-config (sip-communicator.properties). I am quite lost.

I noticed that without uncommenting call_control in config.js, I don’t even see the plus sign to invite someone.

Seems that new updates are also moving away from the old approach.

I also noticed it stopped working when updated.

Looking at the javascript console I get the following error:

[features/invite] <F/</y</<>:  Error inviting phone number: 
outerHTML: "<iq type=\"error\" to=\"xxxxxx-xxxx-xxxx-xxxx-xxxxxx@guest.meet.example.com/xxx-xxxx-xxxx-xxxx-xxxxxx\" from=\"intelligenttreasuresearninstantly@conference.meet.excample.com/focus\" id=\"xxxxxx-xxxxx-xxxx-xxxx-xxxxxxxx:sendIQ\" xmlns=\"jabber:client\"><error type=\"cancel\"><service-unavailable xmlns=\"urn:ietf:params:xml:ns:xmpp-stanzas\"/></error></iq>"

Which is the same like above. I tired to setup Call control MUCs like described in the link, but I am stuck at the step Adding an XMPP control MUC

I still don’t understand if it is necessary now to configure Call control MUCs for outgoing SIP-calls or not?

Looking at the jicofo log, I found the following lines:
`Jicofo 2020-05-18 08:49:35.004 WARNING: [11] org.jitsi.jicofo.FocusManager.log() No dedicated JVB MUC XMPP connection configured - falling back to the default XMPP connection

Jicofo 2020-05-18 08:49:35.382 SEVERE: [18] org.jitsi.impl.protocol.xmpp.OpSetSimpleCapsImpl.getFeatures().144 Failed to discover features for focus.something.eu: XMPP error reply received from focus.something.eu: XMPPError: service-unavailable - wait

Jicofo 2020-05-18 08:49:35.386 SEVERE: [18] org.jitsi.impl.protocol.xmpp.OpSetSimpleCapsImpl.getFeatures().144 Failed to discover features for conferenceduration.something.nethinks.eu: XMPP error reply received from conferenceduration.something.nethinks.eu: XMPPError: service-unavailable - cancel
`

I found the problem. In my case the services have a race condition I need to start jicofo at last. When I added a 10 second delay to the SysVinit service, I can also reboot the server and everything works afterwards.

2 Likes

Interesting, let me see if that may be the case for me.
Thanks!

Yep that’s seem to be the issue.
So it brings back the 1.0-235 version working, yay! :partying_face:

Now if you update to the latest it still connects, but no transcription there.

I haven’t have the time or resources to check this entirely, hopefully soon.
Thanks for the tip. :fist_right::boom::fist_left:

@KaiS We are Also Facing Similar issues with Jigasi Version with 1.1-107
Now Where Should i add 10 seconds delay can you mentions some steps To crack this.

root@dev: /# apt list jigasi -a
Listing… Done
jigasi/stable,now 1.1-107-g6928850-1 amd64 [installed]

Can you please Describe some steps to proceed with transcription Services. Thanks In Advance