Jigasi configuration issue

while configuring jigasi we are facing this issue please help us.

2022-01-05 18:48:01.521 INFO: [37] org.jitsi.jigasi.SipGateway.registrationStateChanged().120 REG STATE CHANGE protocolproviderservicesipimpl(sip:xxxx@xxx.xxx.xxx.xx) → RegistrationStateChangeEvent[ oldState=Registering; newState=RegistrationState=Connection Failed; userRequest=false; reasonCode=-1; reason=A timeout occurred while trying to connect to the server.]

Is the configured domain server reachable?

yes it is reachable

The log suggests otherwise though. Check the SIP network traffic in the server and see where its being sent.