I have been using the free version of meet.jit.si for over 7 months. It works great.
But, every week we have a catchup meet with around 25 to 35 participants and all the participants have frequently started experiencing issues like
Difficulties in joining the meet
Videos freezing and lagging for everyone
The entire UI and audio freezing
Camera and mic permission issues
This is creating a lot of problems for our community call and adds friction while onboarding new members. Existing members are facing these issues as well.
We really appreciate Jitsi being open source and providing a free feature-rich platform, but due to these issues, we are considering switching to other meet platforms like Google Meet or Zoom.
Can you please look into the matter and let us know if there is anything we can do?
It takes multiple tries to get into the meet. Participants get stuck on the joining screen.
I don’t think it is a network issue.
Everyone in the meeting experiences it simultaneously and sometimes it happens only for specific people.
Almost all participants are from India.
Everyone is using different browsers. Mostly the latest stable versions of Chrome, Firefox and MS Edge.
The site sometimes doesn’t show permission prompts and participants are left wondering why their mic and camera are not working, which leads to a cycle of leaving and re-joining the meet to no avail.
So we used Zulip for our community meet again and there were no significant improvements with around 30 people in the meet.
In addition to the grievances listed above, this time videos were also turning off due to ‘inacitivity’ for everyone and we were not able to get them on. (Picture below.)
The picture below has 25 people, but we did have around 33 people in the meet. Note the inactive connections. (White circular things in the top left corner of the video streams. Their cameras are on, but the video is not visible.)