Issue with users being kicked off the video

Hi there,

We use Jitsi on our website and use it to host live webinars for students and schools as part of our educational outreach. We’ve had this reoccurring issue where people attending the live will be kicked off and then won’t be able to get back into the room. When they try they get an error 404 page not found message.

It won’t be all users though it’s just one or two that will be kicked off and won’t be able to rejoin, or sometimes a few will be kicked off and one will be able to get back on.

Any ideas? :slight_smile:

Do you have any kind of load balancer?