Individual participants drop out video-wise

we run our own Jitsi server and the phenomenon is that in a conference of 6 participants, every now and then individual participants drop out video-wise, i.e. they have the camera on, but you only see the initials of the participant. We always use Chrome. (The server is an 18 core , also its network connection should be sufficient with 1 GB). Our explanation for these failures is simply a bad connection of the respective participants is, which then also can not be influenced so much. Are we correct with this explanation, or are there still setting possibilities? Any suggestions? Thanks in advance,

Greetings

Lorenz Sandhofe

Yes, more than likely, it’s due to the participants’ connection. Next time it happens, maybe try and get browser console logs from them.
What version of Jitsi are you running?