Incorrect Status appearing on Jitsi App

Hi All,

We have come across an issue where the status of 2 extensions stay showing online even when they have been logged out for 24 hours, any guidance with this would be appreciated.

Thanks Matt.

Is this on meet.jit.si? If it is a self deployed version, which prosody version are you using?

Hi Damencho,

We are running Jtisi 2.8.5426 Open Source VoIP & Instant Messaging not meet.jitsi.

Thanks Matt

Probably you are talking about SIP Presence … your best approach is to check when those extensions are supposed to go offline to check whether jitsi receives the sip presence messages and are they correct, if the messages are correct there maybe a bug in the code, which will need debugging. There is a pcap files created in the log folder with some of the traffic …