How to remove failed users

We have a jitsi installed on our server and we have one issue. Some of the users (non-active) are stuck in some of the rooms. In the end it looks like there are 10 participants, but only 5 of them active and 5 of them “stuck” there. Is there a way to delete non-active users? I tried delete and noting happens.
In the end our IT guy restarted the docker and now they’re gone. But I would like to delete them myself, not to bother our IT guy.
Thanks

What is the prosody version you are using? We had such reports for 0.10 and upgrading to 0.11 has fixed that problem.
In general, if those appear due to some network problem on the client-side, that should disappear in 60 seconds.

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Thanks for your reply. I’ll get that info to our IT guy. I’ll let you know if that is the issue.

edit: I got info that the latest stable is 0.10. 0.11 is still unstable. And we need stable for our institute.
We’ll wait for 0.11 to become stable and then we’ll upgrade. Thanks

0.11 is already stable. Upgrade your Linux distro

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This is what we get:

~$ sudo apt update
Hit:1 ttp://si.archive.ubuntu.com/ubuntu bionic InRelease
Hit:2 ttp://si.archive.ubuntu.com/ubuntu bionic-updates InRelease
Hit:3 ttp://si.archive.ubuntu.com/ubuntu bionic-backports InRelease
Hit:4 ttp://security.ubuntu.com/ubuntu bionic-security InRelease
Hit:5 ttp://ppa.launchpad.net/certbot/certbot/ubuntu bionic InRelease
Hit:6 ttps://download.jitsi.org stable/ InRelease
Reading package lists… Done
Building dependency tree
Reading state information… Done
All packages are up to date.

sasko@meet:~$ sudo apt upgrade prosody
Reading package lists… Done
Building dependency tree
Reading state information… Done
prosody is already the newest version (0.10.0-1build1).
prosody set to manually installed.
Calculating upgrade… Done
Use ‘apt autoremove’ to remove them.
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.

So this means, that we should move to Focal Fossa (20.04), right?

ps. I’ve deleted “h” in all of the Hit:1 https://si…, because I cannot post more than 2 links in the same post.

it will do the trick, yes. It’s also possible to upgrade prosody in 18.04 LTS with PPA - IMO not the best option, although upgrading distro while keeping Jitsi-meet working may not work.

You can use 0.11 and with bionic https://prosody.im/download/package_repository