Helpppppp on Jigasi. Hangs up after 30 seconds after "Connecting to Conference"

Hello! :slight_smile:

I enter the PIN then # for no pw then it says “connecting to conference” then SILENCE for 30 sec and call drops. Ends of logs shows it but I don’t know what it means…Should he headers be empty above that?

2020-10-24 01:19:03 Loading scenario Mute IVR

2020-10-24 01:19:03 Loading scenario Jigasi Inbound

2020-10-24 01:19:03 Sent event to JS onPhoneEvent with params [{accessSecureURL = https://www-us-03-163.voximplant.com:12093/request/E7B9A7A293FAA5C0.1603502342.2689294_173.0.146.163/0B558C888993D94B ; accessURL = http://173.0.146.163:12092/request/E7B9A7A293FAA5C0.1603502342.2689294_173.0.146.163/0B558C888993D94B ; accountId = 3813647 ; applicationId = 10214572 ; config = {acceptReInviteByDefault = true ; } ; initiatorCountry = US ; logURL = https://storage-gw-us-01.voximplant.com/voxdata-us-logs-secure/2020/10/24/ZTU1NzgzYzE3YTAyMzE1ZTZjZmMyZDA0NWRlZWFhMDYvaHR0cDovL3d3dy11cy0wMy0xNjMudm94aW1wbGFudC5jb20vbG9ncy8yMDIwLzEwLzI0LzAxMTkwMl9FN0I5QTdBMjkzRkFBNUMwLjE2MDM1MDIzNDIuMjY4OTI5NF8xNzMuMC4xNDYuMTYzLmxvZw--?sessionid=246921691 ; name = Application.Started ; sessionId = 246921691 ; userId = -1 ; } ; ]

2020-10-24 01:19:03 Sent event to JS onPhoneEvent with params [{callerid = 17206625085 ; destination = 17204496291 ; displayName = 17206625085 ; headers = {VI-Client-Device = SIP ; VI-Client-IP = 81.201.84.195 ; VI-Client-Type = pstn ; } ; id = 6BF55D63FC01B401.1603502342.2689293 ; name = Application.CallAlerting ; requestIP = 69.167.178.82:5060 ; scheme = {"" : {“audio” : [{“codecs” : [114,0,8,101] , “direction” : “sendrecv” , “flows” : [{“uniq” : 0}] , “uniq” : 0}] , “place” : 0 , “type” : “call” , “video” : , “vox-params” : }} ; toURI = sip:17204496291@jitsi.designco5280.voximplant.com ; } ; ]

2020-10-24 01:19:03 Executing JS command: EnableMediaStatistics with params [{id = 6BF55D63FC01B401.1603502342.2689293 ; } ; ]

2020-10-24 01:19:03 Enable media statistics for 6BF55D63FC01B401.1603502342.2689293 : https://storage-gw-us-01.voximplant.com/voxdata-us-logs-secure/2020/10/24/OTZhMGM0OGNjOGFjMTE2NWQ0ZGU3N2I1N2YxNGJhY2MvaHR0cDovL3d3dy11cy0wMy0xNjMudm94aW1wbGFudC5jb20vbG9ncy8yMDIwLzEwLzI0L0U3QjlBN0EyOTNGQUE1QzAuMTYwMzUwMjM0Mi4yNjg5Mjk0XzE3My4wLjE0Ni4xNjNfNkJGNTVENjNGQzAxQjQwMS4xNjAzNTAyMzQyLjI2ODkyOTMuY3N2?sessionid=246921691

2020-10-24 01:19:03 Executing JS command: AcceptCall with params [{headers = {} ; id = 6BF55D63FC01B401.1603502342.2689293 ; parameters = {audioLevelExtension = true ; } ; } ; ]

2020-10-24 01:19:04 Sent event to JS onPhoneEvent with params [{displayName = ; encrypted = false ; headers = {} ; id = 6BF55D63FC01B401.1603502342.2689293 ; name = Call.Connected ; scheme = {"" : {“audio” : [{“codecs” : [114,101] , “direction” : “sendrecv” , “flows” : [{“uniq” : 0}] , “uniq” : 0}] , “place” : 0 , “type” : “call” , “video” : , “vox-params” : }} ; } ; ]

2020-10-24 01:19:04 Executing JS command: Say with params [{addSpeak = true ; extparams = NULL ; id = 6BF55D63FC01B401.1603502342.2689293 ; language = en-US ; provider = freemium ; text = Please enter the meeting eye dee and press pound ; voice = Joanna ; } ; ]

2020-10-24 01:19:04 Executing JS command: HandleTones with params [{handle = true ; id = 6BF55D63FC01B401.1603502342.2689293 ; } ; ]

2020-10-24 01:19:04 Sent event to JS onPhoneEvent with params [{id = 6BF55D63FC01B401.1603502342.2689293 ; name = Call.PlaybackReady ; } ; ]

2020-10-24 01:19:04 Sent event to JS onPhoneEvent with params [{duration = 2351 ; id = 6BF55D63FC01B401.1603502342.2689293 ; name = Call.PlaybackStarted ; } ; ]

2020-10-24 01:19:06 Sent event to JS onPhoneEvent with params [{id = 6BF55D63FC01B401.1603502342.2689293 ; name = Call.PlaybackFinished ; } ; ]

2020-10-24 01:19:06 IVR: current input timeouts: 10

2020-10-24 01:19:09 Sent event to JS onPhoneEvent with params [{id = 6BF55D63FC01B401.1603502342.2689293 ; name = Call.ToneReceived ; tone = 2 ; } ; ]

2020-10-24 01:19:09 IVR: clear input timeouts: 10

2020-10-24 01:19:09 IVR: current input timeouts: 12

2020-10-24 01:19:10 Sent event to JS onPhoneEvent with params [{id = 6BF55D63FC01B401.1603502342.2689293 ; name = Call.ToneReceived ; tone = 5 ; } ; ]

2020-10-24 01:19:10 IVR: clear input timeouts: 12

2020-10-24 01:19:10 IVR: current input timeouts: 14

2020-10-24 01:19:11 Sent event to JS onPhoneEvent with params [{id = 6BF55D63FC01B401.1603502342.2689293 ; name = Call.ToneReceived ; tone = 6 ; } ; ]

2020-10-24 01:19:11 IVR: clear input timeouts: 14

2020-10-24 01:19:11 IVR: current input timeouts: 16

2020-10-24 01:19:11 Sent event to JS onPhoneEvent with params [{id = 6BF55D63FC01B401.1603502342.2689293 ; name = Call.ToneReceived ; tone = 6 ; } ; ]

2020-10-24 01:19:11 IVR: clear input timeouts: 16

2020-10-24 01:19:11 IVR: current input timeouts: 18

2020-10-24 01:19:12 Sent event to JS onPhoneEvent with params [{id = 6BF55D63FC01B401.1603502342.2689293 ; name = Call.ToneReceived ; tone = 2 ; } ; ]

2020-10-24 01:19:12 IVR: clear input timeouts: 18

2020-10-24 01:19:12 IVR: current input timeouts: 20

2020-10-24 01:19:12 Sent event to JS onPhoneEvent with params [{id = 6BF55D63FC01B401.1603502342.2689293 ; name = Call.ToneReceived ; tone = 5 ; } ; ]

2020-10-24 01:19:12 IVR: clear input timeouts: 20

2020-10-24 01:19:12 IVR: current input timeouts: 22

2020-10-24 01:19:13 Sent event to JS onPhoneEvent with params [{id = 6BF55D63FC01B401.1603502342.2689293 ; name = Call.ToneReceived ; tone = 7 ; } ; ]

2020-10-24 01:19:13 IVR: clear input timeouts: 22

2020-10-24 01:19:13 IVR: current input timeouts: 24

2020-10-24 01:19:13 Sent event to JS onPhoneEvent with params [{id = 6BF55D63FC01B401.1603502342.2689293 ; name = Call.ToneReceived ; tone = 0 ; } ; ]

2020-10-24 01:19:13 IVR: clear input timeouts: 24

2020-10-24 01:19:13 IVR: current input timeouts: 26

2020-10-24 01:19:15 Sent event to JS onPhoneEvent with params [{id = 6BF55D63FC01B401.1603502342.2689293 ; name = Call.ToneReceived ; tone = 3 ; } ; ]

2020-10-24 01:19:15 IVR: clear input timeouts: 26

2020-10-24 01:19:15 IVR: current input timeouts: 28

2020-10-24 01:19:15 Sent event to JS onPhoneEvent with params [{id = 6BF55D63FC01B401.1603502342.2689293 ; name = Call.ToneReceived ; tone = 2 ; } ; ]

2020-10-24 01:19:15 IVR: clear input timeouts: 28

2020-10-24 01:19:15 IVR: current input timeouts: 30

2020-10-24 01:19:16 Sent event to JS onPhoneEvent with params [{id = 6BF55D63FC01B401.1603502342.2689293 ; name = Call.ToneReceived ; tone = # ; } ; ]

2020-10-24 01:19:16 IVR: clear input timeouts: 30

2020-10-24 01:19:16 Executing JS command: HandleTones with params [{handle = false ; id = 6BF55D63FC01B401.1603502342.2689293 ; } ; ]

2020-10-24 01:19:16 Executing JS command: Say with params [{addSpeak = true ; extparams = NULL ; id = 6BF55D63FC01B401.1603502342.2689293 ; language = en-US ; provider = freemium ; text = If your conference included a password please enter it now, followed by pound. Just press pound to enter the conference with out a password ; voice = Joanna ; } ; ]

2020-10-24 01:19:16 Executing JS command: HandleTones with params [{handle = true ; id = 6BF55D63FC01B401.1603502342.2689293 ; } ; ]

2020-10-24 01:19:16 Sent event to JS onPhoneEvent with params [{id = 6BF55D63FC01B401.1603502342.2689293 ; name = Call.PlaybackReady ; } ; ]

2020-10-24 01:19:16 Sent event to JS onPhoneEvent with params [{duration = 7523 ; id = 6BF55D63FC01B401.1603502342.2689293 ; name = Call.PlaybackStarted ; } ; ]

2020-10-24 01:19:22 Sent event to JS onPhoneEvent with params [{id = 6BF55D63FC01B401.1603502342.2689293 ; name = Call.ToneReceived ; tone = 2 ; } ; ]

2020-10-24 01:19:22 Executing JS command: Stop with params [{id = 6BF55D63FC01B401.1603502342.2689293 ; } ; ]

2020-10-24 01:19:22 IVR: current input timeouts: 36

2020-10-24 01:19:23 Sent event to JS onPhoneEvent with params [{id = 6BF55D63FC01B401.1603502342.2689293 ; name = Call.ToneReceived ; tone = 5 ; } ; ]

2020-10-24 01:19:23 IVR: clear input timeouts: 36

2020-10-24 01:19:23 IVR: current input timeouts: 38

2020-10-24 01:19:23 Sent event to JS onPhoneEvent with params [{id = 6BF55D63FC01B401.1603502342.2689293 ; name = Call.ToneReceived ; tone = 3 ; } ; ]

2020-10-24 01:19:23 IVR: clear input timeouts: 38

2020-10-24 01:19:23 IVR: current input timeouts: 40

2020-10-24 01:19:24 Sent event to JS onPhoneEvent with params [{id = 6BF55D63FC01B401.1603502342.2689293 ; name = Call.ToneReceived ; tone = 6 ; } ; ]

2020-10-24 01:19:24 IVR: clear input timeouts: 40

2020-10-24 01:19:24 IVR: current input timeouts: 42

2020-10-24 01:19:24 Sent event to JS onPhoneEvent with params [{id = 6BF55D63FC01B401.1603502342.2689293 ; name = Call.ToneReceived ; tone = # ; } ; ]

2020-10-24 01:19:24 IVR: clear input timeouts: 42

2020-10-24 01:19:24 Executing JS command: HandleTones with params [{handle = false ; id = 6BF55D63FC01B401.1603502342.2689293 ; } ; ]

2020-10-24 01:19:24 confPasswordDefault: initiated

2020-10-24 01:19:24 Executing JS command: Say with params [{addSpeak = true ; extparams = NULL ; id = 6BF55D63FC01B401.1603502342.2689293 ; language = en-US ; provider = freemium ; text = Connecting you to your conference, please wait. ; voice = Joanna ; } ; ]

2020-10-24 01:19:24 Sent event to JS onPhoneEvent with params [{id = 6BF55D63FC01B401.1603502342.2689293 ; name = Call.PlaybackReady ; } ; ]

2020-10-24 01:19:24 Sent event to JS onPhoneEvent with params [{duration = 2533 ; id = 6BF55D63FC01B401.1603502342.2689293 ; name = Call.PlaybackStarted ; } ; ]

2020-10-24 01:19:27 Sent event to JS onPhoneEvent with params [{id = 6BF55D63FC01B401.1603502342.2689293 ; name = Call.PlaybackFinished ; } ; ]

2020-10-24 01:19:27 confJID: shallowcompetitorsreplyquite@conference.meet.5280.design

2020-10-24 01:19:27 Executing JS command: Stop with params [{id = 6BF55D63FC01B401.1603502342.2689293 ; } ; ]

2020-10-24 01:19:27 Executing JS command: CallUser with params [{id = aPMcOufbScyslaYOXwoMqy0GF6rIBUKenkkXNlsVrlA ; } ; {audioLevelExtension = true ; callerid = 17206625085 ; displayName = 17206625085 (+17206625085) ; headers = {Jitsi-Conference-Room-Pass = 2536 ; VI-CallTimeout = 1800 ; X-Domain-Base = true ; X-Room-Name = shallowcompetitorsreplyquite@conference.meet.5280.design ; } ; maxVideoBitrate = NULL ; mixStreams = mix ; scheme = NULL ; username = designco5280 ; video = NULL ; videoOrientationExtension = NULL ; } ; ]

2020-10-24 01:19:27 Executing JS command: EnableMediaStatistics with params [{id = aPMcOufbScyslaYOXwoMqy0GF6rIBUKenkkXNlsVrlA ; } ; ]

2020-10-24 01:19:27 Enable media statistics for aPMcOufbScyslaYOXwoMqy0GF6rIBUKenkkXNlsVrlA : https://storage-gw-us-01.voximplant.com/voxdata-us-logs-secure/2020/10/24/MzIzOTYyZTM3MDg0NTM4MWM2ZDIyOTcxZjhkMzRhZjEvaHR0cDovL3d3dy11cy0wMy0xNjMudm94aW1wbGFudC5jb20vbG9ncy8yMDIwLzEwLzI0L0U3QjlBN0EyOTNGQUE1QzAuMTYwMzUwMjM0Mi4yNjg5Mjk0XzE3My4wLjE0Ni4xNjNfYVBNY091ZmJTY3lzbGFZT1h3b01xeTBHRjZySUJVS2Vua2tYTmxzVnJsQS5jc3Y-?sessionid=246921691

2020-10-24 01:19:28 Sent event to JS onPhoneEvent with params [{headers = {} ; id = aPMcOufbScyslaYOXwoMqy0GF6rIBUKenkkXNlsVrlA ; name = Call.Ringing ; } ; ]

2020-10-24 01:19:29 Sent event to JS onPhoneEvent with params [{headers = {} ; id = aPMcOufbScyslaYOXwoMqy0GF6rIBUKenkkXNlsVrlA ; name = Call.Ringing ; } ; ]

2020-10-24 01:19:30 Sent event to JS onPhoneEvent with params [{headers = {} ; id = aPMcOufbScyslaYOXwoMqy0GF6rIBUKenkkXNlsVrlA ; name = Call.Ringing ; } ; ]

2020-10-24 01:19:32 Sent event to JS onPhoneEvent with params [{headers = {} ; id = aPMcOufbScyslaYOXwoMqy0GF6rIBUKenkkXNlsVrlA ; name = Call.Ringing ; } ; ]

2020-10-24 01:19:59 Sent event to JS onPhoneEvent with params [{code = 486 ; headers = {Reason = ; } ; id = aPMcOufbScyslaYOXwoMqy0GF6rIBUKenkkXNlsVrlA ; name = Call.Failed ; reason = Busy here ; } ; ]

2020-10-24 01:19:59 Terminating request…, stack=VoxEngine.terminate@/voxengine.js:1904:51

EventSource/this.dispatchEvent@/voxengine.js:38:19

Call/this.dispatchEvent@/voxengine.js:517:12

Application/this.onPhoneEvent@/voxengine.js:1820:25

onPhoneEvent@/voxengine.js:2639:10

@/ line 1 > eval:1:1

JSession_onCall@/:1:80

2020-10-24 01:19:59 Executing JS command: terminating with params

2020-10-24 01:19:59 Terminating (onClose)

2020-10-24 01:19:59 Executing JS command: close with params [{CpuMillis = 70 ; } ; ]

2020-10-24 01:19:59 Normal termination

2020-10-24 01:19:59 Session terminated

You might want to specify that this is on Jigasi.

Correct, sorry