Hi support team,
First of all, thank you for your work on this software, which is particularly useful in staying connected with each other during this difficult time.
We run into problems on a regular basis and have no idea what to do. Occasionally, Jitsi stops responding to queries and all users are logged out because Jicofo can no longer speak to the bridges.
Here is what we see in the logs during these disconnections:
Jicofo logs :
Jicofo 2020-12-17 16:25:57.865 SEVERE:  org.jitsi.jicofo.AbstractChannelAllocator.log() firstname.lastname@example.org/2760437a-7299-476b-910b-6ba5e919b87a - failed to allocate channels, will consider the bridge faulty: Timed out waiting for a response.
Jicofo 2020-12-17 16:25:57.866 SEVERE:  org.jitsi.jicofo.JitsiMeetConferenceImpl.log() One of our bridges failed: email@example.com/2760437a-7299-476b-910b-6ba5e919b87a
Jicofo 2020-12-17 16:25:57.881 WARNING:  org.jitsi.jicofo.AbstractParticipant.log() Canceling ParticipantChannelAllocator[BridgeSession[id=61574_35fc45, bridge=Bridge[firstname.lastname@example.org/2760437a-7299-476b-910b-6ba5e919b87a, relayId=null, region=null, stress=0.07]]@130839928, Participant[email@example.com/e399608e]@527340874]@1582538609
Jicofo 2020-12-17 16:25:57.882 WARNING:  org.jitsi.jicofo.bridge.BridgeSelectionStrategy.log() Failed to select initial bridge for participantRegion=null
Jicofo 2020-12-17 16:25:57.882 SEVERE:  org.jitsi.jicofo.JitsiMeetConferenceImpl.log() Can not invite participant – no bridge available.
JVB logs :
2020-12-17 16:28:55.779 WARNING:  CountingErrorHandler.packetHandlingFailed#62: Failed to handle packet:
2020-12-17 16:28:55.782 SEVERE:  [confId=bf2167e48718ed91 epId=cb1b0fdd local_ufrag=5i2ji1epoksbpp gid=198439 stats_id=Magdalen-SJz firstname.lastname@example.org] IceTransport.send#225: Error sending packet
It’s a fresh install, so we’re using the latest software versions on Debian.
Any idea what could go wrong?
Best regards and thank you.