Free PBX integration with Jitsi Loadbalancer

Hi,

I have integrated freePBX with Jitsi load balancer. when we call at DID it asks for pin code, password and than for name. As i speak name IVR says ask for technical support.
Kindly guide me.

Kind Regards,

Farooq Afzal

1 Like

Have I to install Jigasi on JVB/Clients too. Any one guide me.

Kind Regards,

Farooq Afzal

No, Jigasi can be totally separate pool of machines, there is no requirement to be on the jvb machine.

Kindly explain in detail cannot understand Your answer. Means jigasi cannot work in shard.

It can.
Define your question please. Are you asking whether you need to install jigasi on jvb machine or what?

Jigasi is installed at meet/loadbalancer server only and meet/LoadBalancer is registered as an extension of PBX

I just stumbled upon your blog and wanted to say that I have really enjoyed reading your blog posts!

Jigasi is installed at meet/loadbalancer server only and meet/LoadBalancer is registered as an extension of PBX

Jigasi is installed at meet/loadbalancer server only and meet/LoadBalancer is registered as an extension of PBX

Jigasi is installed at meet/loadbalancer server only and meet/LoadBalancer is registered as an extension of PBX

Hi,

damencho any suggestion on it

What is the problem, I cannot understand?

Hi,

Problem is with standalone server there is no issue to join call conference. But in case of shard call rings ivr plays ask for code, password and after saying name IVR says contact Your admin.
I have installed jigasi only on loadbalancer/meet server

What is the error you see in jigasi logs?

tail /var/log/jitsi/jigasi.log
at org.jivesoftware.smackx.muc.MultiUserChat.join(MultiUserChat.java:624)
at net.java.sip.communicator.impl.protocol.jabber.ChatRoomJabberImpl.joinAs(ChatRoomJabberImpl.java:709)
… 9 more
2021-06-09 20:09:26.498 WARNING: [167] org.jitsi.jigasi.JvbConference.leaveConferenceRoom().1109 [ctx=16232693663392130186193] MUC room is null
2021-06-09 20:09:26.498 INFO: [167] org.jitsi.jigasi.JvbConference.stop().582 [ctx=16232693663392130186193] Removing account Jabber:29afa56e@videoedge.newagenetworks.com/29afa56e
2021-06-09 20:09:26.503 INFO: [167] impl.protocol.jabber.OperationSetBasicTelephonyJabberImpl.registrationStateChanged().134 Jingle : OFF
2021-06-09 20:09:26.508 INFO: [178] org.jitsi.jigasi.SipGatewaySession.handleCallState().1614 [ctx=16232693663392130186193] SIP call ended: CallPeerChangeEvent: type=CallPeerStatusChange oldV=net.java.sip.communicator.service.protocol.CallPeerState:Incoming Call newV=net.java.sip.communicator.service.protocol.CallPeerState:Failed for peer=UPR MARLBORO MD +13013274906@10.100.0.31;status=Failed
2021-06-09 20:09:26.508 INFO: [178] org.jitsi.jigasi.SipGatewaySession.sipCallEnded().647 [ctx=16232693663392130186193] Sip call ended: Call: id=16232693662861913589126 peers=0
2021-06-09 20:09:26.509 SEVERE: [178] org.jitsi.jigasi.AbstractGateway.notifyCallEnded().121 [ctx=16232693663392130186193] Call resource not exists for session.
2021-06-09 20:09:26.509 INFO: [178] org.jitsi.jigasi.SipGatewaySession.peerStateChanged().1680 null SIP peer state: Failed
root@videoedge:/home/demarcus#

Maybe attach the whole log, as the important part is cut and missing.

tail /var/log/jitsi/jigasi.log
at org.jivesoftware.smackx.muc.MultiUserChat.join(MultiUserChat.java:624)
at net.java.sip.communicator.impl.protocol.jabber.ChatRoomJabberImpl.joinAs(ChatRoomJabberImpl.java:709)
… 9 more
2021-06-09 20:09:26.498 WARNING: [167] org.jitsi.jigasi.JvbConference.leaveConferenceRoom().1109 [ctx=16232693663392130186193] MUC room is null
2021-06-09 20:09:26.498 INFO: [167] org.jitsi.jigasi.JvbConference.stop().582 [ctx=16232693663392130186193] Removing account Jabber:29afa56e@videoedge.newagenetworks.com/29afa56e
2021-06-09 20:09:26.503 INFO: [167] impl.protocol.jabber.OperationSetBasicTelephonyJabberImpl.registrationStateChanged().134 Jingle : OFF
2021-06-09 20:09:26.508 INFO: [178] org.jitsi.jigasi.SipGatewaySession.handleCallState().1614 [ctx=16232693663392130186193] SIP call ended: CallPeerChangeEvent: type=CallPeerStatusChange oldV=net.java.sip.communicator.service.protocol.CallPeerState:Incoming Call newV=net.java.sip.communicator.service.protocol.CallPeerState:Failed for peer=UPR MARLBORO MD +13013274906@10.100.0.31;status=Failed
2021-06-09 20:09:26.508 INFO: [178] org.jitsi.jigasi.SipGatewaySession.sipCallEnded().647 [ctx=16232693663392130186193] Sip call ended: Call: id=16232693662861913589126 peers=0
2021-06-09 20:09:26.509 SEVERE: [178] org.jitsi.jigasi.AbstractGateway.notifyCallEnded().121 [ctx=16232693663392130186193] Call resource not exists for session.
2021-06-09 20:09:26.509 INFO: [178] org.jitsi.jigasi.SipGatewaySession.peerStateChanged().1680 null SIP peer state: Failed
root@videoedge:/home/demarcus# tail -100 /var/log/jitsi/jigasi.log
2021-06-09 19:58:57.241 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.jabber.acc-xmpp-1.AUTO_DISCOVER_JINGLE_NODES=false
2021-06-09 19:58:57.241 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.sip.acc1403273890647.SERVER_ADDRESS=freepbxtest.newagenetworks.com
2021-06-09 19:58:57.241 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.jabber.acc-xmpp-1.IS_FILE_TRANSFER_DISABLED=true
2021-06-09 19:58:57.242 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.jabber.acc-xmpp-1.Encodings.H264/90000=0
2021-06-09 19:58:57.242 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.jabber.acc-xmpp-1.ACCOUNT_UID=Jabber:jigasi@auth.videoedge.newagenetworks.com
2021-06-09 19:58:57.242 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.jabber.acc-xmpp-1.Encodings.speex/32000=0
2021-06-09 19:58:57.243 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.jabber.acc-xmpp-1.Encodings.H263-1998/90000=0
2021-06-09 19:58:57.243 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.packetlogging.PACKET_LOGGING_ENABLED=false
2021-06-09 19:58:57.243 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.jabber.acc-xmpp-1.SERVER_PORT=5222
2021-06-09 19:58:57.243 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.jabber.acc-xmpp-1.IS_ACCOUNT_DISABLED=false
2021-06-09 19:58:57.244 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.notifications.eventType1623268736912.actions.actionType1623268736912.timeout=-1
2021-06-09 19:58:57.244 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.sip.acc1403273890647.KEEP_ALIVE_INTERVAL=25
2021-06-09 19:58:57.244 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.sip.acc1403273890647.Encodings.SILK/8000=0
2021-06-09 19:58:57.244 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.jabber.acc-xmpp-1.Encodings.SILK/8000=0
2021-06-09 19:58:57.245 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.jabber.acc-xmpp-1.USE_DEFAULT_STUN_SERVER=true
2021-06-09 19:58:57.245 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.jabber.acc-xmpp-1.DOMAIN_BASE=videoedge.newagenetworks.com
2021-06-09 19:58:57.245 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.jabber.acc-xmpp-1.IS_CARBON_DISABLED=true
2021-06-09 19:58:57.246 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.jabber.acc-xmpp-1.KEEP_ALIVE_INTERVAL=30
2021-06-09 19:58:57.246 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.jabber.acc-xmpp-1.USER_ID=jigasi@auth.videoedge.newagenetworks.com
2021-06-09 19:58:57.246 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() org.jitsi.jigasi.MUC_SERVICE_ADDRESS=conference.videoedge.newagenetworks.com
2021-06-09 19:58:57.246 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.sip.acc1403273890647.USER_ID=333@freepbxtest.newagenetworks.com
2021-06-09 19:58:57.247 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.jabber.acc-xmpp-1.RESOURCE_PRIORITY=30
2021-06-09 19:58:57.247 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.sip.acc1403273890647.OVERRIDE_ENCODINGS=true
2021-06-09 19:58:57.247 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.sip.acc1403273890647.PROXY_ADDRESS=freepbxtest.newagenetworks.com
2021-06-09 19:58:57.247 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.jabber.acc-xmpp-1.Encodings.opus/48000=0
2021-06-09 19:58:57.247 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.jabber.acc-xmpp-1.IM_DISABLED=true
2021-06-09 19:58:57.248 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.sip.acc1403273890647.DEFAULT_ENCRYPTION=false
2021-06-09 19:58:57.248 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.service.gui.ALWAYS_TRUST_MODE_ENABLED=true
2021-06-09 19:58:57.248 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.sip.acc1403273890647.PROXY_AUTO_CONFIG=false
2021-06-09 19:58:57.248 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.sip.acc1403273890647=acc1403273890647
2021-06-09 19:58:57.248 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.notifications.eventType1623268736913.actions.actionType1623268736913.timeout=-1
2021-06-09 19:58:57.249 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.jabber.acc-xmpp-1.CALLING_DISABLED=true
2021-06-09 19:58:57.249 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.sip.acc1403273890647.Encodings.SILK/24000=0
2021-06-09 19:58:57.249 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.jabber.acc-xmpp-1.Encodings.G722/8000=0
2021-06-09 19:58:57.249 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.jabber.acc-xmpp-1.ENCRYPTION_PROTOCOL_STATUS.DTLS-SRTP=true
2021-06-09 19:58:57.250 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.jabber.acc-xmpp-1.Encodings.GSM/8000=0
2021-06-09 19:58:57.250 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() org.jitsi.jigasi.ALLOWED_JID=JigasiBrewery@internal.auth.videoedge.newagenetworks.com
2021-06-09 19:58:57.250 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.sip.acc1403273890647.SERVER_PORT=5160
2021-06-09 19:58:57.250 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.protocol.jabber.acc-xmpp-1.Encodings.iLBC/8000=0
2021-06-09 19:58:57.250 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() net.java.sip.communicator.impl.neomedia.codec.audio.opus.encoder.COMPLEXITY=10
2021-06-09 19:58:57.251 INFO: [1] org.jitsi.impl.configuration.ConfigurationServiceImpl.log() org.jitsi.jigasi.xmpp.acc.IS_SERVER_OVERRIDDEN=true
2021-06-09 19:58:57.451 INFO: [61] org.jitsi.jigasi.SipGateway.registrationStateChanged().120 REG STATE CHANGE ProtocolProviderServiceSipImpl(SIP:333@freepbxtest.newagenetworks.com) → RegistrationStateChangeEvent[ oldState=Unregistered; newState=RegistrationState=Registering; userRequest=false; reasonCode=-1; reason=null]
2021-06-09 19:58:57.561 INFO: [78] org.jitsi.jigasi.SipGateway.registrationStateChanged().120 REG STATE CHANGE ProtocolProviderServiceSipImpl(SIP:333@freepbxtest.newagenetworks.com) → RegistrationStateChangeEvent[ oldState=Registering; newState=RegistrationState=Registered; userRequest=false; reasonCode=-1; reason=null]
2021-06-09 19:58:57.565 WARNING: [78] org.jitsi.jigasi.health.SipHealthPeriodicChecker.log() No health check started, no HEALTH_CHECK_SIP_URI prop.
2021-06-09 19:58:57.666 INFO: [68] impl.protocol.jabber.ProtocolProviderServiceJabberImpl.authenticated().2423 Authenticated: false
2021-06-09 19:58:57.670 INFO: [68] org.jitsi.jigasi.xmpp.CallControlMucActivator.joinCommonRoom().291 Joining call control room: JigasiBrewery@internal.auth.videoedge.newagenetworks.com pps:ProtocolProviderServiceJabberImpl(Jabber:jigasi@auth.videoedge.newagenetworks.com)
2021-06-09 19:58:57.709 INFO: [85] impl.protocol.jabber.ChatRoomJabberImpl.joined().1361 jigasibrewery@internal.auth.videoedge.newagenetworks.com/focus has joined the jigasibrewery@internal.auth.videoedge.newagenetworks.com chat room.
2021-06-09 20:09:26.339 INFO: [161] org.jitsi.jigasi.SipGateway.incomingCallReceived().216 [ctx=16232693663392130186193] Incoming call received…
2021-06-09 20:09:26.356 INFO: [163] org.jitsi.jigasi.SipGatewaySession.run().1718 [ctx=16232693663392130186193] Wait thread cancelled
2021-06-09 20:09:26.367 INFO: [161] org.jitsi.jigasi.JvbConference.start().479 [ctx=16232693663392130186193] Starting JVB conference room: adnan
2021-06-09 20:09:26.390 INFO: [161] org.jitsi.jigasi.JvbConference.setXmppProvider().622 [ctx=16232693663392130186193] Using ProtocolProviderServiceJabberImpl(Jabber:29afa56e@videoedge.newagenetworks.com/29afa56e)
2021-06-09 20:09:26.444 INFO: [167] impl.protocol.jabber.OperationSetBasicTelephonyJabberImpl.registrationStateChanged().127 Jingle : ON
2021-06-09 20:09:26.445 INFO: [167] org.jitsi.jigasi.JvbConference.registrationStateChanged().673 [ctx=16232693663392130186193] Registering XMPP.
2021-06-09 20:09:26.476 INFO: [167] impl.protocol.jabber.ProtocolProviderServiceJabberImpl.authenticated().2423 Authenticated: false
2021-06-09 20:09:26.481 INFO: [167] org.jitsi.jigasi.JvbConference.joinConferenceRoom().764 [ctx=16232693663392130186193] Joining JVB conference room: adnan@conference.videoedge.newagenetworks.com
2021-06-09 20:09:26.497 SEVERE: [167] impl.protocol.jabber.ChatRoomJabberImpl.joinAs().754 Failed to join chat room adnan@conference.videoedge.newagenetworks.com with nickname: 29afa56e. The chat room requests a password.
org.jivesoftware.smack.XMPPException$XMPPErrorException: XMPP error reply received from adnan@conference.videoedge.newagenetworks.com/29afa56e: XMPPError: not-authorized - auth
at org.jivesoftware.smack.XMPPException$XMPPErrorException.ifHasErrorThenThrow(XMPPException.java:132)
at org.jivesoftware.smack.StanzaCollector.nextResultOrThrow(StanzaCollector.java:263)
at org.jivesoftware.smackx.muc.MultiUserChat.enter(MultiUserChat.java:347)
at org.jivesoftware.smackx.muc.MultiUserChat.join(MultiUserChat.java:703)
at org.jivesoftware.smackx.muc.MultiUserChat.join(MultiUserChat.java:624)
at net.java.sip.communicator.impl.protocol.jabber.ChatRoomJabberImpl.joinAs(ChatRoomJabberImpl.java:709)
at org.jitsi.jigasi.JvbConference.joinConferenceRoom(JvbConference.java:868)
at org.jitsi.jigasi.JvbConference.registrationStateChanged(JvbConference.java:652)
at net.java.sip.communicator.service.protocol.AbstractProtocolProviderService.fireRegistrationStateChanged(AbstractProtocolProviderService.java:187)
at net.java.sip.communicator.service.protocol.AbstractProtocolProviderService.fireRegistrationStateChanged(AbstractProtocolProviderService.java:141)
at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.connectAndLogin(ProtocolProviderServiceJabberImpl.java:1389)
at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.connectAndLogin(ProtocolProviderServiceJabberImpl.java:970)
at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.initializeConnectAndLogin(ProtocolProviderServiceJabberImpl.java:795)
at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.register(ProtocolProviderServiceJabberImpl.java:500)
at org.jitsi.jigasi.util.RegisterThread.run(RegisterThread.java:59)
2021-06-09 20:09:26.497 WARNING: [177] impl.protocol.jabber.ChatRoomJabberImpl.processStanza().3298 Unable to handle packet: Presence Stanza [to=jigasiadmin@videoedge.newagenetworks.com/29afa56e,from=adnan@conference.videoedge.newagenetworks.com/29afa56e,id=shj5v-92,type=error,]
2021-06-09 20:09:26.498 SEVERE: [167] org.jitsi.jigasi.JvbConference.joinConferenceRoom().1018 [ctx=16232693663392130186193] Failed to join chat room adnan@conference.videoedge.newagenetworks.com with nickname: 29afa56e. The chat room requests a password.
net.java.sip.communicator.service.protocol.OperationFailedException: Failed to join chat room adnan@conference.videoedge.newagenetworks.com with nickname: 29afa56e. The chat room requests a password.
at net.java.sip.communicator.impl.protocol.jabber.ChatRoomJabberImpl.joinAs(ChatRoomJabberImpl.java:756)
at org.jitsi.jigasi.JvbConference.joinConferenceRoom(JvbConference.java:868)
at org.jitsi.jigasi.JvbConference.registrationStateChanged(JvbConference.java:652)
at net.java.sip.communicator.service.protocol.AbstractProtocolProviderService.fireRegistrationStateChanged(AbstractProtocolProviderService.java:187)
at net.java.sip.communicator.service.protocol.AbstractProtocolProviderService.fireRegistrationStateChanged(AbstractProtocolProviderService.java:141)
at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.connectAndLogin(ProtocolProviderServiceJabberImpl.java:1389)
at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.connectAndLogin(ProtocolProviderServiceJabberImpl.java:970)
at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.initializeConnectAndLogin(ProtocolProviderServiceJabberImpl.java:795)
at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.register(ProtocolProviderServiceJabberImpl.java:500)
at org.jitsi.jigasi.util.RegisterThread.run(RegisterThread.java:59)
Caused by: org.jivesoftware.smack.XMPPException$XMPPErrorException: XMPP error reply received from adnan@conference.videoedge.newagenetworks.com/29afa56e: XMPPError: not-authorized - auth
at org.jivesoftware.smack.XMPPException$XMPPErrorException.ifHasErrorThenThrow(XMPPException.java:132)
at org.jivesoftware.smack.StanzaCollector.nextResultOrThrow(StanzaCollector.java:263)
at org.jivesoftware.smackx.muc.MultiUserChat.enter(MultiUserChat.java:347)
at org.jivesoftware.smackx.muc.MultiUserChat.join(MultiUserChat.java:703)
at org.jivesoftware.smackx.muc.MultiUserChat.join(MultiUserChat.java:624)
at net.java.sip.communicator.impl.protocol.jabber.ChatRoomJabberImpl.joinAs(ChatRoomJabberImpl.java:709)
… 9 more
2021-06-09 20:09:26.498 WARNING: [167] org.jitsi.jigasi.JvbConference.leaveConferenceRoom().1109 [ctx=16232693663392130186193] MUC room is null
2021-06-09 20:09:26.498 INFO: [167] org.jitsi.jigasi.JvbConference.stop().582 [ctx=16232693663392130186193] Removing account Jabber:29afa56e@videoedge.newagenetworks.com/29afa56e
2021-06-09 20:09:26.503 INFO: [167] impl.protocol.jabber.OperationSetBasicTelephonyJabberImpl.registrationStateChanged().134 Jingle : OFF
2021-06-09 20:09:26.508 INFO: [178] org.jitsi.jigasi.SipGatewaySession.handleCallState().1614 [ctx=16232693663392130186193] SIP call ended: CallPeerChangeEvent: type=CallPeerStatusChange oldV=net.java.sip.communicator.service.protocol.CallPeerState:Incoming Call newV=net.java.sip.communicator.service.protocol.CallPeerState:Failed for peer=UPR MARLBORO MD +13013274906@10.100.0.31;status=Failed
2021-06-09 20:09:26.508 INFO: [178] org.jitsi.jigasi.SipGatewaySession.sipCallEnded().647 [ctx=16232693663392130186193] Sip call ended: Call: id=16232693662861913589126 peers=0
2021-06-09 20:09:26.509 SEVERE: [178] org.jitsi.jigasi.AbstractGateway.notifyCallEnded().121 [ctx=16232693663392130186193] Call resource not exists for session.
2021-06-09 20:09:26.509 INFO: [178] org.jitsi.jigasi.SipGatewaySession.peerStateChanged().1680 null SIP peer state: Failed
root@videoedge:/home/demarcus#

Are you trying to join a room that is password protected?
Are you passing the custom header Jitsi-Conference-Room-Pass for the password with the password value that the user entered through the IVR?

Are you trying to join a room that is password protected?
Yes

Are you passing the custom header Jitsi-Conference-Room-Pass for the password with the password value that the user entered through the IVR?

Yes

Enable this jigasi/sip-communicator.properties at 65ef768f1637f276202f20b6e4a9d44e822173e8 · jitsi/jigasi · GitHub
And then in a subfolder you will find pcap files you can open with wireshark to check do you see the correct value and the header.

Check your config that you are not changing the name of the header by any chance.