For JaaS API questions, should I post here?

Hi I’m evaluating whether I should host jitsi myself or use JaaS.

I meet some issues and I see a JaaS forum …

https://developer.8x8.com/jaas/discuss

It seems a legacy forum?

should I post JaaS questions there? or post here is fine?

Thanks!

My problem is

I registered the JaaS and fill in my credit card information.

Then I use code in ‘My Sample App’ to my online project.

It works, I can see the room, but when I click ‘start recording’

It always shows ‘recording failed to start’

No matter I choose ‘cloud recording’ or ‘save to dropbox’, it always failed.

Is this a known issue?

Thanks!

Hi and welcome to the forum. When you are creating the jwt, do you specify the feature about the recording in the jwt?