FailedToJoinCall SESSION Failed to join the call

getting this error in jibri logs when starting recording…

2021-03-24 09:59:29.547 INFO: [62] org.jitsi.jibri.service.impl.FileRecordingJibriService.onServiceStateChange() File recording service transitioning from state Starting up to Error: FailedToJoinCall SESSION Failed to join the call
2021-03-24 09:59:29.548 INFO: [62] org.jitsi.jibri.api.xmpp.XmppApi.invoke() Current service had an error Error: FailedToJoinCall SESSION Failed to join the call, sending error iq

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Jicofo 2021-03-25 05:31:26.212 INFO: [173] org.jitsi.jicofo.recording.jibri.JibriSession.log() Got Jibri status update: Jibri jibribrewery@internal.auth.supportcall.in2ittech.com/jibri-nickname has status off and failure reason error, current Jibri jid is jibribrewery@internal.auth.supportcall.in2ittech.com/jibri-nickname
Jicofo 2021-03-25 05:31:26.212 INFO: [173] org.jitsi.jicofo.recording.jibri.JibriSession.log() Jibri is no longer pending, cancelling pending timeout task
Jicofo 2021-03-25 05:31:26.212 INFO: [173] org.jitsi.jicofo.recording.jibri.JibriSession.log() Jibri failed, trying to fall back to another Jibri
Jicofo 2021-03-25 05:31:26.212 SEVERE: [173] org.jitsi.jicofo.recording.jibri.JibriSession.log() Unable to find an available Jibri, can’t start
Jicofo 2021-03-25 05:31:26.213 INFO: [173] org.jitsi.jicofo.recording.jibri.JibriSession.log() Failed to fall back to another Jibri, this session has now failed: org.jitsi.jicofo.recording.jibri.JibriSession$StartException$AllBusy: All jibri instances are busy
org.jitsi.jicofo.recording.jibri.JibriSession$StartException$AllBusy: All jibri instances are busy
at org.jitsi.jicofo.recording.jibri.JibriSession.startInternal(JibriSession.java:339)
at org.jitsi.jicofo.recording.jibri.JibriSession.start(JibriSession.java:315)
at org.jitsi.jicofo.recording.jibri.JibriSession.retryRequestWithAnotherJibri(JibriSession.java:625)
at org.jitsi.jicofo.recording.jibri.JibriSession.handleJibriStatusUpdate(JibriSession.java:695)
at org.jitsi.jicofo.recording.jibri.JibriSession.processJibriIqFromJibri(JibriSession.java:476)
at org.jitsi.jicofo.recording.jibri.JibriSession.processJibriIqRequestFromJibri(JibriSession.java:457)
at org.jitsi.jicofo.recording.jibri.CommonJibriStuff.handleIQRequest(CommonJibriStuff.java:225)
at org.jitsi.jicofo.recording.jibri.OperationSetJibri.handleIQRequest(OperationSetJibri.java:98)
at org.jivesoftware.smack.AbstractXMPPConnection$4.run(AbstractXMPPConnection.java:1188)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1130)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:630)
at java.base/java.lang.Thread.run(Thread.java:832)
Jicofo 2021-03-25 05:31:26.213 INFO: [173] org.jitsi.jicofo.recording.jibri.JibriRecorder.log() Got jibri status off and failure error
Jicofo 2021-03-25 05:31:26.213 INFO: [173] org.jitsi.jicofo.recording.jibri.JibriRecorder.log() Publishing new jibri-recording-status: in: audiovicespackround@conference.supportcall.in2ittech.com
Jicofo 2021-03-25 05:31:26.214 INFO: [173] org.jitsi.jicofo.recording.jibri.JibriSession.log() Cleaning up current JibriSession
Jicofo 2021-03-25 05:31:26.355 INFO: [39] org.jitsi.jicofo.recording.jibri.JibriDetector.log() Received Jibri jibribrewery@internal.auth.supportcall.in2ittech.com/jibri-nickname status

help would be appreciated

Seems you have only one jibri installed which fails with an error, check jibri logs.

jibri logs:-

2021-03-30 04:46:23.799 INFO: [16290] org.jitsi.jibri.api.xmpp.XmppApi.handleJibriIq() Received JibriIq from environment [MucClient id=supportcall.in2ittech.com hostname=supportcall.in2ittech.com]
2021-03-30 04:46:23.799 INFO: [16290] org.jitsi.jibri.api.xmpp.XmppApi.handleStartJibriIq() Received start request, starting service
2021-03-30 04:46:23.819 INFO: [16290] org.jitsi.jibri.api.xmpp.XmppApi.handleStartService() Parsed call url info: CallUrlInfo(baseUrl=https://supportcall.in2ittech.com, callName=philosophicaldevelopmentsclarifythough, urlParams=)
2021-03-30 04:46:23.820 INFO: [16290] org.jitsi.jibri.JibriManager.startFileRecording() Starting a file recording with params: FileRecordingRequestParams(callParams=CallParams(callUrlInfo=CallUrlInfo(baseUrl=https://supportcall.in2ittech.com, callName=philosophicaldevelopmentsclarifythough, urlParams=)), sessionId=jchpompydqrqodzx, callLoginParams=XmppCredentials(domain=recorder.supportcall.in2ittech.com, username=recorder, password=password))
2021-03-30 04:46:25.490 INFO: [16290] org.openqa.selenium.remote.ProtocolHandshake.createSession() Detected dialect: OSS
2021-03-30 04:46:25.495 FINE: [16290] org.jitsi.jibri.capture.ffmpeg.FfmpegCapturer.() Detected os as OS: LINUX
2021-03-30 04:46:25.497 INFO: [16290] org.jitsi.jibri.service.impl.FileRecordingJibriService.() Writing recording to /srv/recordings/jchpompydqrqodzx, finalize script path /opt/jitsi/finalize_recording.sh
2021-03-30 04:46:25.497 FINE: [16290] org.jitsi.jibri.statsd.JibriStatsDClient.incrementCounter() Incrementing statsd counter: start:recording
2021-03-30 04:46:25.497 INFO: [16290] org.jitsi.jibri.status.JibriStatusManager.log() Busy status has changed: IDLE → BUSY
2021-03-30 04:46:25.497 FINE: [16290] org.jitsi.jibri.webhooks.v1.WebhookClient.invokeSuspend() Updating 0 subscribers of status
2021-03-30 04:46:25.497 INFO: [16290] org.jitsi.jibri.api.xmpp.XmppApi.updatePresence() Jibri reports its status is now JibriStatus(busyStatus=BUSY, health=OverallHealth(healthStatus=HEALTHY, details={})), publishing presence to connections
2021-03-30 04:46:25.498 INFO: [16290] org.jitsi.jibri.api.xmpp.XmppApi.handleStartJibriIq() Sending ‘pending’ response to start IQ
2021-03-30 04:46:32.273 FINE: [17] org.jitsi.jibri.webhooks.v1.WebhookClient.invokeSuspend() Updating 0 subscribers of status
2021-03-30 04:46:39.082 SEVERE: [16302] org.jitsi.jibri.selenium.JibriSelenium.run() An error occurred while joining the call: org.openqa.selenium.WebDriverException: : Failed to read the ‘localStorage’ property from ‘Window’: Access is denied for this document.
(Session info: chrome=89.0.4389.90)
(Driver info: chromedriver=89.0.4389.23 (61b08ee2c50024bab004e48d2b1b083cdbdac579-refs/branch-heads/4389@{#294}),platform=Linux 5.4.0-67-generic x86_64) (WARNING: The server did not provide any stacktrace information)
Command duration or timeout: 0 milliseconds
Build info: version: ‘unknown’, revision: ‘unknown’, time: ‘unknown’
System info: host: ‘in2noisras17’, ip: ‘127.0.1.1’, os.name: ‘Linux’, os.arch: ‘amd64’, os.version: ‘5.4.0-67-generic’, java.version: ‘1.8.0_282’
Driver info: org.openqa.selenium.chrome.ChromeDriver
Capabilities {acceptInsecureCerts: false, acceptSslCerts: false, applicationCacheEnabled: false, browserConnectionEnabled: false, browserName: chrome, chrome: {chromedriverVersion: 89.0.4389.23 (61b08ee2c5002…, userDataDir: /tmp/.com.google.Chrome.RcF6qY}, cssSelectorsEnabled: true, databaseEnabled: false, goog:chromeOptions: {debuggerAddress: localhost:46645}, handlesAlerts: true, hasTouchScreen: false, javascriptEnabled: true, locationContextEnabled: true, mobileEmulationEnabled: false, nativeEvents: true, networkConnectionEnabled: false, pageLoadStrategy: normal, platform: LINUX, platformName: LINUX, proxy: Proxy(), rotatable: false, setWindowRect: true, strictFileInteractability: false, takesHeapSnapshot: true, takesScreenshot: true, timeouts: {implicit: 0, pageLoad: 300000, script: 30000}, unexpectedAlertBehaviour: ignore, unhandledPromptBehavior: ignore, version: 89.0.4389.90, webStorageEnabled: true, webauthn:extension:largeBlob: true, webauthn:virtualAuthenticators: true}
Session ID: 3f07d3b50eb03a096ec7d91fc07146fd with stack:
sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
java.lang.reflect.Constructor.newInstance(Constructor.java:423)
org.openqa.selenium.remote.ErrorHandler.createThrowable(ErrorHandler.java:214)
org.openqa.selenium.remote.ErrorHandler.throwIfResponseFailed(ErrorHandler.java:166)
org.openqa.selenium.remote.http.JsonHttpResponseCodec.reconstructValue(JsonHttpResponseCodec.java:40)
org.openqa.selenium.remote.http.AbstractHttpResponseCodec.decode(AbstractHttpResponseCodec.java:80)
org.openqa.selenium.remote.http.AbstractHttpResponseCodec.decode(AbstractHttpResponseCodec.java:44)
org.openqa.selenium.remote.HttpCommandExecutor.execute(HttpCommandExecutor.java:158)
org.openqa.selenium.remote.service.DriverCommandExecutor.execute(DriverCommandExecutor.java:83)
org.openqa.selenium.remote.RemoteWebDriver.execute(RemoteWebDriver.java:543)
org.openqa.selenium.remote.RemoteWebDriver.executeScript(RemoteWebDriver.java:480)
org.jitsi.jibri.selenium.JibriSelenium.setLocalStorageValues(JibriSelenium.kt:161)
org.jitsi.jibri.selenium.JibriSelenium.access$setLocalStorageValues(JibriSelenium.kt:118)
org.jitsi.jibri.selenium.JibriSelenium$joinCall$1.run(JibriSelenium.kt:249)
java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
java.util.concurrent.FutureTask.run(FutureTask.java:266)
java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
java.lang.Thread.run(Thread.java:748)

2021-03-30 04:46:39.082 INFO: [16302] org.jitsi.jibri.selenium.JibriSelenium.onSeleniumStateChange() Transitioning from state Starting up to Error: FailedToJoinCall SESSION Failed to join the call
2021-03-30 04:46:39.082 INFO: [16302] org.jitsi.jibri.service.impl.FileRecordingJibriService.onServiceStateChange() File recording service transitioning from state Starting up to Error: FailedToJoinCall SESSION Failed to join the call
2021-03-30 04:46:39.082 INFO: [16302] org.jitsi.jibri.api.xmpp.XmppApi.invoke() Current service had an error Error: FailedToJoinCall SESSION Failed to join the call, sending error iq
2021-03-30 04:46:39.083 FINE: [16302] org.jitsi.jibri.statsd.JibriStatsDClient.incrementCounter() Incrementing statsd counter: stop:recording
2021-03-30 04:46:39.083 INFO: [16302] org.jitsi.jibri.JibriManager.stopService() Stopping the current service
2021-03-30 04:46:39.083 INFO: [16302] org.jitsi.jibri.service.impl.FileRecordingJibriService.stop() Stopping capturer
2021-03-30 04:46:39.083 INFO: [16302] org.jitsi.jibri.util.JibriSubprocess.ffmpeg.stop() Stopping ffmpeg process
2021-03-30 04:46:39.083 INFO: [16302] org.jitsi.jibri.util.JibriSubprocess.ffmpeg.stop() ffmpeg exited with value null
2021-03-30 04:46:39.083 INFO: [16302] org.jitsi.jibri.service.impl.FileRecordingJibriService.stop() Quitting selenium
2021-03-30 04:46:39.092 INFO: [16302] org.jitsi.jibri.service.impl.FileRecordingJibriService.stop() Participants in this recording:
2021-03-30 04:46:39.098 INFO: [16302] org.jitsi.jibri.selenium.JibriSelenium.leaveCallAndQuitBrowser() Leaving call and quitting browser
2021-03-30 04:46:39.098 INFO: [16302] org.jitsi.jibri.selenium.JibriSelenium.leaveCallAndQuitBrowser() Recurring call status checks cancelled
2021-03-30 04:46:39.104 INFO: [16302] org.jitsi.jibri.selenium.JibriSelenium.leaveCallAndQuitBrowser() Got 0 log entries for type browser
2021-03-30 04:46:39.110 INFO: [16302] org.jitsi.jibri.selenium.JibriSelenium.leaveCallAndQuitBrowser() Got 116 log entries for type driver
2021-03-30 04:46:39.122 INFO: [16302] org.jitsi.jibri.selenium.JibriSelenium.leaveCallAndQuitBrowser() Got 0 log entries for type client
2021-03-30 04:46:39.122 INFO: [16302] org.jitsi.jibri.selenium.JibriSelenium.leaveCallAndQuitBrowser() Leaving web call
2021-03-30 04:46:39.137 INFO: [16302] org.jitsi.jibri.selenium.JibriSelenium.leaveCallAndQuitBrowser() Quitting chrome driver
2021-03-30 04:46:39.207 INFO: [16302] org.jitsi.jibri.selenium.JibriSelenium.leaveCallAndQuitBrowser() Chrome driver quit
2021-03-30 04:46:39.207 INFO: [16302] org.jitsi.jibri.service.impl.FileRecordingJibriService.stop() Finalizing the recording
2021-03-30 04:46:39.218 INFO: [16302] org.jitsi.jibri.service.impl.FileRecordingJibriService.finalize() Recording finalize script finished with exit value 0
2021-03-30 04:46:39.220 INFO: [16302] org.jitsi.jibri.status.JibriStatusManager.log() Busy status has changed: BUSY → IDLE
2021-03-30 04:46:39.220 FINE: [16302] org.jitsi.jibri.webhooks.v1.WebhookClient.invokeSuspend() Updating 0 subscribers of status
2021-03-30 04:46:39.220 INFO: [16302] org.jitsi.jibri.api.xmpp.XmppApi.updatePresence() Jibri reports its status is now JibriStatus(busyStatus=IDLE, health=OverallHealth(healthStatus=HEALTHY, details={})), publishing presence to connections

Solved, Now recording working fine…

Maybe share, what was the problem so other users can see it when reading your thread, thanks.

include “–ignore-certificate-errors” in chrome section of jibri.conf

what did you do to solve the problem ? I am encountering the same error. trying to setup multiple jibris n docker containers

tried this added in my jibri config but still nothing has changed

@shanu please share with us how you solved this issues and if you can the deployment.yaml