Failed to send a ping request or response

Hi,

I have built a Jitsi installation based on Docker (not based on your docker-compose file). Now I have the problem that the Jitsi webclient doesn’t show any statistics. The console contains the error: “Failed to send a ping request or response.”

As browser both Firefox and Chrome have been tested.

As far as I understand the pings are running over XMPP, here is the config of my Profanity:

component_interface = "x.x.x.x"
admins = { "focus@internal.jitsi.xx.xx", "jvb@internal.jitsi.xx.xx", "vb1@internal.jitsi.xx.xx", "admin@internal.jitsi.xx.xx" }
consider_bosh_secure = true

VirtualHost "jitsi.xx.xx"
        authentication = "ldap2"
        ssl = {
                key = "/var/lib/prosody/jitsi.xx.xx.key";
                certificate = "/var/lib/prosody/jitsi.xx.xx.crt";
        }
        modules_enabled = {
        "bosh";
        "pubsub";
        "ping";
        }
        c2s_require_encryption = false

VirtualHost "guest.jitsi.xx.xx"
        authentication = "anonymous"
        c2s_require_encryption = false

VirtualHost "internal.jitsi.xx.xx"
        authentication = "internal_plain"
        ssl = {
                key = "/var/lib/prosody/internal.jitsi.xx.xx.key";
                certificate = "/var/lib/prosody/internal.jitsi.xx.xx.crt"
        }
        modules_enabled = {
        "pubsub";
        }

Component "conference.jitsi.xx.xx" "muc"
Component "conference.internal.jitsi.xx.xx" "muc"
Component "focus.jitsi.xx.xx"
        component_secret = "xxxxxxxx"
Component "jitsi-videobridge.jitsi.xx.xx"
        component_secret = "xxxxxxxx"

Versions of my Components:

  • jitsi-web: 4101-2
  • jicofo: 4101-2
  • jvb: 4101-2
1 Like

Same problem for me in similar environment. Getting lots of messages “Failed to send a ping request or response.”