Error in Moodle Jitsi the user who has the surname with apostrophe

Error in Moodle Jitsi the user who has the surname with the character “’” apostrophe is unable to start Jitsi. The resolution of the problem is requested

Hello. I have also encountered this problem. By importing users into moodle with the csv file, I replace all single quotation 'with the accent of a Word text editor ‘because the two are not the same for php. As a solution, you must replace them in the mysql database and for new registrations, you must also not use the single quotation 'from php.