Error create room

I got an error to create a room in Jicofo

Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]: Jicofo 2020-09-07 02:16:09.593 INFO: [11993] org.jitsi.jicofo.FocusManager.log() Exception while trying to start the conference
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]: net.java.sip.communicator.service.protocol.OperationFailedException: Failed to join the room
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jitsi.impl.protocol.xmpp.ChatRoomImpl.joinAs(ChatRoomImpl.java:298)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jitsi.impl.protocol.xmpp.ChatRoomImpl.join(ChatRoomImpl.java:209)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jitsi.jicofo.JitsiMeetConferenceImpl.joinTheRoom(JitsiMeetConferenceImpl.java:540)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jitsi.jicofo.JitsiMeetConferenceImpl.start(JitsiMeetConferenceImpl.java:366)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jitsi.jicofo.FocusManager.conferenceRequest(FocusManager.java:381)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jitsi.jicofo.FocusManager.conferenceRequest(FocusManager.java:330)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jitsi.jicofo.xmpp.FocusComponent.handleConferenceIq(FocusComponent.java:421)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jitsi.jicofo.xmpp.FocusComponent.handleIQSetImpl(FocusComponent.java:259)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jitsi.xmpp.component.ComponentBase.handleIQSet(ComponentBase.java:362)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.xmpp.component.AbstractComponent.processIQRequest(AbstractComponent.java:515)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.xmpp.component.AbstractComponent.processIQ(AbstractComponent.java:289)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.xmpp.component.AbstractComponent.processQueuedPacket(AbstractComponent.java:239)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.xmpp.component.AbstractComponent.access$100(AbstractComponent.java:81)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.xmpp.component.AbstractComponent$PacketProcessor.run(AbstractComponent.java:1051)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at java.lang.Thread.run(Thread.java:748)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]: Caused by: org.jivesoftware.smack.XMPPException$XMPPErrorException: XMPP error reply received from bizhuddle@conference.meet.qiscus.com/focus: XMPPError: not-authorized - auth. Generated by bizhuddle@conference.meet.qiscus.com
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jivesoftware.smack.XMPPException$XMPPErrorException.ifHasErrorThenThrow(XMPPException.java:132)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jivesoftware.smack.StanzaCollector.nextResultOrThrow(StanzaCollector.java:263)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jivesoftware.smackx.muc.MultiUserChat.enter(MultiUserChat.java:355)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jivesoftware.smackx.muc.MultiUserChat.createOrJoin(MultiUserChat.java:498)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jivesoftware.smackx.muc.MultiUserChat.createOrJoin(MultiUserChat.java:444)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jitsi.impl.protocol.xmpp.ChatRoomImpl.joinAs(ChatRoomImpl.java:240)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         ... 16 more
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]: Jicofo 2020-09-07 02:16:09.593 SEVERE: [11993] org.jitsi.jicofo.xmpp.FocusComponent.handleIQSetImpl().324 net.java.sip.communicator.service.protocol.OperationFailedException: Failed to join the room
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]: net.java.sip.communicator.service.protocol.OperationFailedException: Failed to join the room
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jitsi.impl.protocol.xmpp.ChatRoomImpl.joinAs(ChatRoomImpl.java:298)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jitsi.impl.protocol.xmpp.ChatRoomImpl.join(ChatRoomImpl.java:209)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jitsi.jicofo.JitsiMeetConferenceImpl.joinTheRoom(JitsiMeetConferenceImpl.java:540)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jitsi.jicofo.JitsiMeetConferenceImpl.start(JitsiMeetConferenceImpl.java:366)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jitsi.jicofo.FocusManager.conferenceRequest(FocusManager.java:381)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jitsi.jicofo.FocusManager.conferenceRequest(FocusManager.java:330)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jitsi.jicofo.xmpp.FocusComponent.handleConferenceIq(FocusComponent.java:421)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jitsi.jicofo.xmpp.FocusComponent.handleIQSetImpl(FocusComponent.java:259)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jitsi.xmpp.component.ComponentBase.handleIQSet(ComponentBase.java:362)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.xmpp.component.AbstractComponent.processIQRequest(AbstractComponent.java:515)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.xmpp.component.AbstractComponent.processIQ(AbstractComponent.java:289)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.xmpp.component.AbstractComponent.processQueuedPacket(AbstractComponent.java:239)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.xmpp.component.AbstractComponent.access$100(AbstractComponent.java:81)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.xmpp.component.AbstractComponent$PacketProcessor.run(AbstractComponent.java:1051)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at java.lang.Thread.run(Thread.java:748)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]: Caused by: org.jivesoftware.smack.XMPPException$XMPPErrorException: XMPP error reply received from bizhuddle@conference.meet.qiscus.com/focus: XMPPError: not-authorized - auth. Generated by bizhuddle@conference.meet.qiscus.com
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jivesoftware.smack.XMPPException$XMPPErrorException.ifHasErrorThenThrow(XMPPException.java:132)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jivesoftware.smack.StanzaCollector.nextResultOrThrow(StanzaCollector.java:263)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jivesoftware.smackx.muc.MultiUserChat.enter(MultiUserChat.java:355)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jivesoftware.smackx.muc.MultiUserChat.createOrJoin(MultiUserChat.java:498)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jivesoftware.smackx.muc.MultiUserChat.createOrJoin(MultiUserChat.java:444)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jitsi.impl.protocol.xmpp.ChatRoomImpl.joinAs(ChatRoomImpl.java:240)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         ... 16 more
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]: Jicofo 2020-09-07 02:16:09.593 WARNING: [11993] org.jitsi.jicofo.xmpp.FocusComponent.processIQ() (serving component 'Jitsi Meet Focus') Unexpected exception while processing IQ stanza: <iq type="set" xml:lang="en" from="ecaec8ad-5096-4f47-9f99-adc724baea55@meet.qiscus.com/UKwLjGhD" id="ad6d751c-1bfb-4884-bcb4-251de7a2cda8:sendIQ" to="focus.meet.qiscus.com"><conference xmlns="http://jitsi.org/protocol/focus" machine-uid="f148e55bdea141cc70f7dabedc8ce6e5" room="bizhuddle@conference.meet.qiscus.com"><property value="-1" name="channelLastN"/><property value="false" name="disableRtx"/><property value="false" name="enableLipSync"/><property value="true" name="openSctp"/></conference></iq>
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]: net.java.sip.communicator.service.protocol.OperationFailedException: Failed to join the room
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jitsi.impl.protocol.xmpp.ChatRoomImpl.joinAs(ChatRoomImpl.java:298)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jitsi.impl.protocol.xmpp.ChatRoomImpl.join(ChatRoomImpl.java:209)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jitsi.jicofo.JitsiMeetConferenceImpl.joinTheRoom(JitsiMeetConferenceImpl.java:540)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jitsi.jicofo.JitsiMeetConferenceImpl.start(JitsiMeetConferenceImpl.java:366)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jitsi.jicofo.FocusManager.conferenceRequest(FocusManager.java:381)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jitsi.jicofo.FocusManager.conferenceRequest(FocusManager.java:330)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jitsi.jicofo.xmpp.FocusComponent.handleConferenceIq(FocusComponent.java:421)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jitsi.jicofo.xmpp.FocusComponent.handleIQSetImpl(FocusComponent.java:259)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jitsi.xmpp.component.ComponentBase.handleIQSet(ComponentBase.java:362)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.xmpp.component.AbstractComponent.processIQRequest(AbstractComponent.java:515)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.xmpp.component.AbstractComponent.processIQ(AbstractComponent.java:289)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.xmpp.component.AbstractComponent.processQueuedPacket(AbstractComponent.java:239)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.xmpp.component.AbstractComponent.access$100(AbstractComponent.java:81)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.xmpp.component.AbstractComponent$PacketProcessor.run(AbstractComponent.java:1051)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at java.lang.Thread.run(Thread.java:748)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]: Caused by: org.jivesoftware.smack.XMPPException$XMPPErrorException: XMPP error reply received from bizhuddle@conference.meet.qiscus.com/focus: XMPPError: not-authorized - auth. Generated by bizhuddle@conference.meet.qiscus.com
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jivesoftware.smack.XMPPException$XMPPErrorException.ifHasErrorThenThrow(XMPPException.java:132)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jivesoftware.smack.StanzaCollector.nextResultOrThrow(StanzaCollector.java:263)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jivesoftware.smackx.muc.MultiUserChat.enter(MultiUserChat.java:355)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jivesoftware.smackx.muc.MultiUserChat.createOrJoin(MultiUserChat.java:498)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jivesoftware.smackx.muc.MultiUserChat.createOrJoin(MultiUserChat.java:444)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         at org.jitsi.impl.protocol.xmpp.ChatRoomImpl.joinAs(ChatRoomImpl.java:240)
Sep 07 02:16:09 ip-172-31-4-150 jicofo.sh[863]:         ... 16 more

After restart prosody, create room will be normal. But I don’t know where the root cause of this issue. Anyone can explain this error? How I fix this issue?

Regards

curious on how it could work ‘normal’. Prosody answers that Jicofo is not authorized, that is, the secret presented by Jicofo is not the correct one.

I mean normal , I can create that room again. This happens only in certain rooms. in another room, there is no issue.

I only notice you posted this in ‘developers’. Is your Jitsi instance out-of-the-box or did you do customizing (anything related to JWT is customization for me BTW)

Sorry, if I am wrong to post category. Yes, my Jitsi instance is out-of-the-box. I am using JWT to set moderator

As I said, IMO JWT is advanced customization, first because I don’t use it :slight_smile: and second because IIRC you have to patch Prosody to use it. So I tend to avoid threads about anything related to JWT, sorry.