Quite very often duplicate users created… after both participant close and reopen works.
Is this on meet.jit.si or on your self-hosted instance?
self hosted instance. docker version
What version of Prosody are you running?
Prosody version is : 0.11.9
Does it happen when the participant leaves the meeting or gets disconnected and rejoins?
Does the duplicate participant disappear after a few seconds?
I can see from the screenshot you shared that one instance of the participant is actually no longer connected (greyed-out connection status). If you wait for a few seconds, that instance should disappear.
It happens when first connecting to the participant and always seems to be on iPad
This could be related to xmpp websockets. Take a look at this post:
thanks for the link… will try that today
this still happens