“Disconnected user” still showing if they or he/she not available that time

Dear Jitsi Team,

Hope you are safe & doing well.
From last 3 Months we are using JITSI Meet for Web meeting but right now we are facing one issue continuously that is “Disconnected user” still showing if they or he/she not available that time.

In simple words once the Disconnect or lost user created in session, that user box/Pic never hide or remove at any time, even we enter in same room/Webinar after some time that user is still visible. For your reference I attached snapshot , In attached snapshot “AM” user is disconnected but still showing. Kindly resolve this issue ASAP so we will be able to use your services.

This is fixed if you upgrade to latest stable prosody 0.11.

1 Like

Please help me
My setup as below - in One VM Machine have a complete setup but in JVM i have stoped JVB and in other VM have JVB2 in jicofo log showing jvb2 connected but when third person join audio and video stoped.

Jvb2 sip property:
org.jitsi.videobridge.DISABLE_TCP_HARVESTER=true
org.jitsi.videobridge.ENABLE_STATISTICS=true
org.jitsi.videobridge.STATISTICS_TRANSPORT=muc
org.jitsi.videobridge.xmpp.user.shard.HOSTNAME=video.mashvirtual.info
org.jitsi.videobridge.xmpp.user.shard.DOMAIN=auth.video.mashvirtual.info
org.jitsi.videobridge.xmpp.user.shard.USERNAME=jvb
org.jitsi.videobridge.xmpp.user.shard.PASSWORD=B6Nw2mvN
org.jitsi.videobridge.xmpp.user.shard.MUC_JIDS=JvbBrewery@internal.auth.video.mashvirtual.info
org.jitsi.videobridge.xmpp.user.shard.MUC_NICKNAME=jvb2
org.jitsi.videobridge.xmpp.user.shard.DISABLE_CERTIFICATE_VERIFICATION=true

and jvb2 Log

OpenJDK 64-Bit Server VM warning: Ignoring option UseConcMarkSweepGC; support was removed in 14.0
2020-10-22 13:26:47.530 INFO: [1] JitsiConfig.#46: Initialized newConfig: merge of system properties,/etc/jitsi/videobridge/jvb.conf: 1,system properties,reference.conf @ jar:file:/usr/share/jitsi-videobridge/jitsi-videobridge.jar!/reference.conf: 1,reference.conf @ jar:file:/usr/share/jitsi-videobridge/lib/ice4j-3.0-22-g67ffceb.jar!/reference.conf: 1,reference.conf @ jar:file:/usr/share/jitsi-videobridge/lib/jitsi-media-transform-1.0-198-g1babb83.jar!/reference.conf: 1
2020-10-22 13:26:47.566 INFO: [1] ReadOnlyConfigurationService.reloadConfiguration#51: loading config file at path /etc/jitsi/videobridge/sip-communicator.properties
2020-10-22 13:26:47.568 INFO: [1] JitsiConfig.#67: Initialized legacyConfig: sip communicator props (no description provided)
2020-10-22 13:26:47.569 INFO: [1] JitsiConfig$Companion.reloadNewConfig#83: Reloading the Typesafe config source (previously reloaded 0 times).
2020-10-22 13:26:47.967 INFO: [12] org.ice4j.ice.harvest.MappingCandidateHarvesters.initialize: