“Disconnected user” still showing if they or he/she not available that time

#1

Dear Jitsi Team,

Hope you are safe & doing well.
From last 3 Months we are using JITSI Meet for Web meeting but right now we are facing one issue continuously that is “Disconnected user” still showing if they or he/she not available that time.

In simple words once the Disconnect or lost user created in session, that user box/Pic never hide or remove at any time, even we enter in same room/Webinar after some time that user is still visible. For your reference I attached snapshot , In attached snapshot “AM” user is disconnected but still showing. Kindly resolve this issue ASAP so we will be able to use your services.

jitsi
jitsi1366×768 130 KB

#2

This is fixed if you upgrade to latest stable prosody 0.11.

1 Like
#3

Please help me
My setup as below - in One VM Machine have a complete setup but in JVM i have stoped JVB and in other VM have JVB2 in jicofo log showing jvb2 connected but when third person join audio and video stoped.

Jvb2 sip property:
org.jitsi.videobridge.DISABLE_TCP_HARVESTER=true
org.jitsi.videobridge.ENABLE_STATISTICS=true
org.jitsi.videobridge.STATISTICS_TRANSPORT=muc
org.jitsi.videobridge.xmpp.user.shard.HOSTNAME=video.mashvirtual.info
org.jitsi.videobridge.xmpp.user.shard.DOMAIN=auth.video.mashvirtual.info
org.jitsi.videobridge.xmpp.user.shard.USERNAME=jvb
org.jitsi.videobridge.xmpp.user.shard.PASSWORD=B6Nw2mvN
org.jitsi.videobridge.xmpp.user.shard.MUC_JIDS=JvbBrewery@internal.auth.video.mashvirtual.info
org.jitsi.videobridge.xmpp.user.shard.MUC_NICKNAME=jvb2
org.jitsi.videobridge.xmpp.user.shard.DISABLE_CERTIFICATE_VERIFICATION=true

and jvb2 Log

OpenJDK 64-Bit Server VM warning: Ignoring option UseConcMarkSweepGC; support was removed in 14.0
2020-10-22 13:26:47.530 INFO: [1] JitsiConfig.#46: Initialized newConfig: merge of system properties,/etc/jitsi/videobridge/jvb.conf: 1,system properties,reference.conf @ jar:file:/usr/share/jitsi-videobridge/jitsi-videobridge.jar!/reference.conf: 1,reference.conf @ jar:file:/usr/share/jitsi-videobridge/lib/ice4j-3.0-22-g67ffceb.jar!/reference.conf: 1,reference.conf @ jar:file:/usr/share/jitsi-videobridge/lib/jitsi-media-transform-1.0-198-g1babb83.jar!/reference.conf: 1
2020-10-22 13:26:47.566 INFO: [1] ReadOnlyConfigurationService.reloadConfiguration#51: loading config file at path /etc/jitsi/videobridge/sip-communicator.properties
2020-10-22 13:26:47.568 INFO: [1] JitsiConfig.#67: Initialized legacyConfig: sip communicator props (no description provided)
2020-10-22 13:26:47.569 INFO: [1] JitsiConfig$Companion.reloadNewConfig#83: Reloading the Typesafe config source (previously reloaded 0 times).
2020-10-22 13:26:47.967 INFO: [12] org.ice4j.ice.harvest.MappingCandidateHarvesters.initialize: