Desktop goes offline automatically

Hello,
since the installation of 2.11.5623 version my Jitsi Decktop client goes Offline automatically.
I have to set my Global status to “Online” manually.
Above you can find a part of log; please could you tell me what to check? (firewall, antivirus, client, Asterix server, etc.). With the previous version only some colleagues had the same problem.
Thanks for you help,
Michele

2020-01-07 15:44:35.112 INFO: [400] impl.protocol.sip.SipLogger.logInfo().196 Info from the JAIN-SIP stack: Setting SIPMessage peerPacketSource to: /10.35.0.49:5060
2020-01-07 15:44:35.117 INFO: [401] impl.protocol.sip.SipLogger.logInfo().196 Info from the JAIN-SIP stack: Setting SIPMessage peerPacketSource to: /10.35.0.49:5060
2020-01-07 15:44:35.117 INFO: [402] impl.protocol.sip.SipLogger.logInfo().196 Info from the JAIN-SIP stack: Setting SIPMessage peerPacketSource to: /10.35.0.49:5060
2020-01-07 15:44:55.687 INFO: [403] impl.protocol.sip.SipLogger.logInfo().196 Info from the JAIN-SIP stack: Setting SIPMessage peerPacketSource to: /10.35.0.49:5060
2020-01-07 15:45:18.397 INFO: [404] impl.protocol.sip.SipLogger.logInfo().196 Info from the JAIN-SIP stack: Setting SIPMessage peerPacketSource to: /10.35.0.49:5060
2020-01-07 15:45:18.407 INFO: [405] impl.protocol.sip.SipLogger.logInfo().196 Info from the JAIN-SIP stack: Setting SIPMessage peerPacketSource to: /10.35.0.49:5060
2020-01-07 15:45:18.407 INFO: [406] impl.protocol.sip.SipLogger.logInfo().196 Info from the JAIN-SIP stack: Setting SIPMessage peerPacketSource to: /10.35.0.49:5060
2020-01-07 15:45:20.707 INFO: [407] impl.protocol.sip.SipLogger.logInfo().196 Info from the JAIN-SIP stack: Setting SIPMessage peerPacketSource to: /10.35.0.49:5060
2020-01-07 15:45:22.977 INFO: [408] impl.protocol.sip.SipLogger.logInfo().196 Info from the JAIN-SIP stack: Setting SIPMessage peerPacketSource to: /10.35.0.49:5060
2020-01-07 15:45:22.987 INFO: [409] impl.protocol.sip.SipLogger.logInfo().196 Info from the JAIN-SIP stack: Setting SIPMessage peerPacketSource to: /10.35.0.49:5060
2020-01-07 15:45:23.928 INFO: [410] impl.protocol.sip.SipLogger.logInfo().196 Info from the JAIN-SIP stack: Setting SIPMessage peerPacketSource to: /10.35.0.49:5060
2020-01-07 15:45:23.928 INFO: [411] impl.protocol.sip.SipLogger.logInfo().196 Info from the JAIN-SIP stack: Setting SIPMessage peerPacketSource to: /10.35.0.49:5060
2020-01-07 15:45:23.928 INFO: [410] impl.protocol.sip.SipLogger.logInfo().196 Info from the JAIN-SIP stack: the sip stack timer gov.nist.javax.sip.stack.timers.DefaultSipTimer has been stopped
2020-01-07 15:45:23.947 SEVERE: [411] impl.protocol.sip.SipStackSharing.logApplicationException().1145 An error occurred while processing event of type: javax.sip.DialogTerminatedEvent
java.lang.NullPointerException
at gov.nist.javax.sip.stack.SIPServerTransactionImpl.sendResponse(SIPServerTransactionImpl.java:487)
at gov.nist.javax.sip.stack.SIPServerTransactionImpl.sendMessage(SIPServerTransactionImpl.java:924)
at gov.nist.javax.sip.stack.SIPServerTransactionImpl.sendResponse(SIPServerTransactionImpl.java:1500)
at net.java.sip.communicator.impl.protocol.sip.EventPackageSubscriber.processRequest(EventPackageSubscriber.java:662)
at net.java.sip.communicator.impl.protocol.sip.ProtocolProviderServiceSipImpl.processRequest(ProtocolProviderServiceSipImpl.java:1114)
at net.java.sip.communicator.impl.protocol.sip.SipStackSharing.processRequest(SipStackSharing.java:732)
at gov.nist.javax.sip.EventScanner.deliverRequestEvent(EventScanner.java:250)
at gov.nist.javax.sip.EventScanner.deliverEvent(EventScanner.java:146)
at gov.nist.javax.sip.SipProviderImpl.handleEvent(SipProviderImpl.java:185)
at gov.nist.javax.sip.DialogFilter.processRequest(DialogFilter.java:1324)
at gov.nist.javax.sip.stack.SIPServerTransactionImpl.processRequest(SIPServerTransactionImpl.java:811)
at gov.nist.javax.sip.stack.UDPMessageChannel.processMessage(UDPMessageChannel.java:578)
at gov.nist.javax.sip.stack.UDPMessageChannel.processIncomingDataPacket(UDPMessageChannel.java:524)
at gov.nist.javax.sip.stack.UDPMessageChannel.run(UDPMessageChannel.java:319)
at java.lang.Thread.run(Thread.java:748)
2020-01-07 15:45:24.937 INFO: [410] impl.protocol.sip.SipLogger.logInfo().196 Info from the JAIN-SIP stack: the sip stack timer gov.nist.javax.sip.stack.timers.DefaultSipTimer has been stopped

1 Like

I’ve update the PC with last version of Java. The problem is still present.
In VPN the problem disappear; in LAN persists. Could be caused by a network problem? In my case I have the windows roaming profile.

Hello, same problem for me toi.
Don’t remember version of jitsi desktop user for me.
A Pc started with this trouble and then it works ?
Perhaps related with firewall with public/ private network or/and type of network mode: private, domaine, public ?
Have to investigate next week at work.
Working at deploying it for 150 persons with openfire server.